Participant Guide ER-A Model Electronic Cash Registers TABLE OF CONTENTS Introduction……………………………………………………………………………………………………....5 Agenda………………………………………………………………………………………………………………7 Notes Pages………………………………………………………………………...……………………......8-13 ER-A Model ………………………………………………………………………………………………………14 ER-A242………………………………………………………………………………………………………..14 ER-A320…………………………………………………………………………….……………………….…15 ER-A330………………….…………………………………………………………………………………….16 ER-A410/420…………………………………….……………………………………………..…………….
DOCUMENT ER-A Model Electronic Cash Registers ER-A Model Electronic Cash Registers Sharp Academy welcomes you to participate in an interactive class designed to provide information to support your Point of Sale system.
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DOCUMENT COURSE # Course Agenda P009.
COURSE # DOCUMENT Participant Handout P009.
COURSE # DOCUMENT Participant Handout P009.
COURSE # DOCUMENT Participant Handout P009.
COURSE # DOCUMENT Participant Handout P009.
COURSE # DOCUMENT Participant Handout P009.
COURSE # DOCUMENT Participant Handout P009.
Sharp ER-A Model Electronic Cash Registers P009.00 1-M/1-3 ER-A Series Models • • • • • • • • • 2-M/1-3 ER-A242 ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530 P009.00 ER-A242 Target Market • General Merchandise • Small Retailers – Restaurant – Bar – Coffee Shop Businesses that want easy-to-use features with fast, quiet thermal printing. 3-M/1-3 P009.
ER-A242 Features • • • • • • • Thermal Printer Large LED Displays Metal Cash Drawer Raised Keyboard PC Connectivity Multi-language Support Electronic Journal 4-M/1-3 P009.00 ER-A320 Target Markets Small to Medium Retail & Hospitality • General Purpose • Bakery • Coffee Shop • Snack Bar • Variety/Apparel 5-M/1-3 P009.
ER-A330 Target Markets Small to Medium Retail & Hospitality • General Purpose • Bakery • Coffee Shop • Snack Bar • Variety/Apparel 7-M/1-3 P009.00 ER-A330 Features • Compact cabinet design • 10 standard departments, expandable to 50 • Full range of management reports • Single line validation • Large LED display • Built-in calculator • Up to 750 PLUs • Food stamp capability 8-M/1-3 P009.
ER-A410/420 Features • Integrated high speed 2-station thermal printer with logo capability • 2-line alpha-numeric backlit LCD operator display • Built-in RS-232 ports • Raised keyboard design • Powerful, flexible built-in software • Compact, low profile design • Full range of management reports • Back Office Software Solution • PC Link software utility • Optional SDW Software 10-M/1-3 P009.
ER-A450T Target Markets Small to Medium Retail & Hospitality • General Purpose • Gift/Variety • General Merchandise • Convenience Store 13-M/1-3 P009.00 ER-A450T Features • Thermal Printing • Scanning Interface • Expansion Capabilities • Charge Posting • LED Displays • Age Verification • Easy Programming • Reports • Back Office Software Solution 14-M/1-3 P009.00 ER-A520/530 Target Markets • Cafeteria • Convenience Store • Fast Food • Bar/Restaurant 15-M/1-3 P009.
ER-A520/530 Features • High speed two-station thermal printer • Two-line alphanumeric display • Two built-in RS-232 ports • Raised keyboard • UPC Learning Function • Powerful, flexible built-in software • 2000 standard UPC, expandable to 15,000 • After Transaction Receipt • Back Office Software Solution 16-M/1-3 P009.00 Sharp Accessories & Supplies ER-A530 Sharp Accessories & Supplies example 17-M/1-3 P009.
Optional Back Office Solutions • Easy Programming Software ER-A242, ER-A410/ER-A420 • SDW Back Office Software ER-A410/420, ER-A450T, ER-A520/530 19-M/1-3 P009.00 PA-DSS Compliancy The ERA models are exempt from PA-DSS requirements due to the following from the PA-DSS: Excerpt of Payment Application – Data Security Standards, Security Audit Guidelines, Version 1.1 PA-DSS Applicability to Hardware Terminals For the complete validated product listing: http://usa.visa.
Resources POS information at your fingertips! www.sharp-pos.com • Technical Documentation • Demo Templates & Software • Product Information • Sharp Academy Certification • Much much more…. Have a question, suggestion or comment? Click on “Contact Us” on the POS website and we will get back to you! 22-M/1-3 P009.00 ER-A Series Key Selling Points • Competitive features & functionality • Feature-rich • Small to medium sized businesses 23-M/1-3 P009.
Sharp and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated companies. All other trademarks are the property of their respective holders. ©2009 Sharp Electronics Corporation 25-M/1-3 P009.
ER-A Model Documentation and Software/Utilities ER-A Documentation Avaialabilty by Model 1 OF 2 Page 23 of 108
ER-A Model Documentation and Software/Utilities ER-A Software / Utility Avaialabilty by Model DOCUMENTATION - varies by model 1 Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on www.sharp-pos.com – Technical Manuals and Legacy Technical Manuals links. DEMO TEMPLATES - varies by model 1 Demo templates are available on www.sharp-pos.com – Document/Download Library - Software link.
ER-A Model Program Reset and Master Reset Overview PROGRAM RESET and MASTER RESET The availability and procedure of the following Program and Master Reset operations vary by model. Please refer to the respective model Programming, Service manual, or Dealer Knowledge Book for procedures. Program Reset (also known as a Service Reset) is used to re-initialize the program with out clearing any of the programming and for accessing SRV (Service) Mode programming. • 1.
ER-A Models Program Reset and Master Reset INSTRUCTIONS FOR PROGRAM RESET and MASTER RESET 1 A master reset must be performed, after the unit is unboxed and prior to the start of programming. 2 After the execution of a Master Reset-1, ring a sale using the default keyboard to verify everything is working prior to programming. DOCUMENTATION - varies by model 1 Sharp Instruction, Service, Programming and Parts manuals and Procedures Guide are available on www.sharp-pos.
ER-A Model Mode Switch, Keys and Job Codes Overview Mode Switch, Keys and Job Codes Overview The Sharp ER-A model programming consists of SRV (Service Mode) and/or PGM / PGM2 (Program Mode) job codes. Access to the modes is controlled by the mode switch and mode keys. Job codes tell the ECR (Electronic Cash Register) what programming function to perform. Each job code has bits that enable, disable, or define the settings for the respective job code.
ER-A Model Mode Switch, Keys and Job Codes Overview • MGR MODE: The manager can use this mode to make entries that may not be permitted by servers/cashiers such as voids and discounts. • X1/Z1 MODE: X1 Mode is used to take various daily reading reports. Z1 MODE is used to take various daily resetting reports. • X2/Z2 MODE: X2 Mode is used to take various weekly or monthly reading reports. Z2 MODE is used to take various weekly or monthly resetting reports.
ER-A Model Mode Switch, Keys and Job Codes Overview Sample Job Codes - varies by model Description ER-A410 ER-A420 ER-A450T ER-A520 ER-A530 SRV Mode Job Codes System Preset 900 900 900 900 900 GT memory 942, 943, 969 942, 943, 969 942, 943, 969 942, 943, 969 942, 943, 969 Z Counter 930, 933, 934, 930, 933, 934, 935, 930, 933, 934, 935, 930, 933, 934, 935, 930, 933, 934, 935, 935, 936, 937, 936, 937, 939 936, 937, 939 936, 937, 939 936, 937, 939 939 Training 948 948 File Allocation 9
ER-A Model Mode Switch, Keys and Job Codes Overview MODEL ER-A410 ER-A420 ER-A450T PGM2 Mode Job Codes ER-A520 ER-A530 2692, 3653, 3654, 2692, 3653, 3654, 3655 3656 3655 3656 2692, 3653, 3654, 2692, 3653, 3655, 3656 3654, 3655, 3656 2320, 2326, 2328, 2320, 2326, 2328, 2320, 2326, 2328, 2320, 2326, 2328, 2330, HALO 2312, 2322, 2321 2312, 2322, 2321 2312, 2322, 2321 2312, 2321, 2322 2312, 2321, 2322 Reports (0 Skip) 2616 2616 2616 Secrets codes 2630, 2631, 2632 2630, 2631, 2632 944, 2630
ER-A Model Mode Switch, Keys and Job Codes Overview Important! As the above chart demonstrates although the availability of a programming option may vary between the ER-A models, with the exception of the ER-A242, the SRV and PGM2 Jobs codes are consistent throughout the ER-A product line. Example: 1. SRV Mode job code 950 is used for free key programming on all ER-A models where free key assignment is available. 2.
ER-A Model SRV (Service) Mode Programming Overview SRV (Service) Mode - varies by model. SRV-mode programming consists of service programming job codes, which define the system capabilities. The program settings may be printed on the Receipt / Journal printer. ER-A Model SRV Mode Job Codes Job Codes 1. READING - 900, 950, 951 971, 990 Job Codes Description Print System Preset, Free Key Layout, File Allocation, and SSP settings on the Receipt / Journal printer.
ER-A Model SRV Mode Programming Overview SRV Mode Programming by Model System Presets 900 Job Codes Free Key 950 & 951 Job Codes File Allocation 975 or 970 Job Codes SSP 990 Job Codes ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530 ER-A320 ER-A330 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530 ER-A410 ER-A420 ER-A440 ER-A450T ER-A520 ER-A530 Training* ER-A410 ER-A420 ER-A520 ER-A530 NOTES: 1.
ER-A Models SRV (Service) Mode - System Presets Overview SYSTEM PRESETS SRV Mode System Presets also known as 900 job codes are used to define system settings and controls such as the cashier number entry system, compulsory closing of the cash drawer prior to operation, date format, tax and grand total printing on reports and many others. Each System Presets controls a specific group of settings, programmed as a set of 4 bits (A B C D).
ER-A Models SRV (Service) Mode - System Presets Overview Example System Preset “General” Description of Options System Preset 901 902 903 904 905 906 907 908 909 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 980 930-939 942, 943, 969 944 “General” Description of Options – Varies by Model Tax System & Decimal Tab Setting NOT USED Scale, Food Stamp System Print Date / Consecutive Number Tax 4 Subtotal print on X/Z, Tax print when subtotal = 0, Canadian Tax System Dept.
ER-A Models SRV (Service) Mode - System Presets Overview Example System Preset Programming Issue: How do I determine the Server/Cashier Sign-on System? The Sharp ER-A Series offers two (2) options determined by System Preset 910B for Server/Cashier Signon System. • Stay-Down: Server/Cashier remains signed on to the ECR until they manually sign off with the depression of the SERV# / CASH# key.
ER-A Models SRV (Service) Mode - System Presets Overview INSTRUCTIONS FOR PROGRAMMING SYSTEM PRESETS 1 When making entries for System Presets, leading zeros are not required. Please note trailing zeros are required and the order of entry is from the left-most digit (A) to the right-most digit (D). 2 When changing the value of a System Preset, the values of bits A, B, C, D must be entered even if only one of the bits is modified.
ER-A Model SRV (Service) Mode – Free Key Overview FREE KEY Overview SRV Mode Free Key programming, also known as 950 programming, allows you to easily place function keys other than departments and PLUs onto a keyboard position based on your customer’s requirements. Function Keys are keys that perform actions, such as cash, check, charge, void, RA/PO, and auto keys. NOTE: For the ER-A320 and ER-A330, 950 programming is used to assign departments to the physical keyboard.
ER-A Model SRV (Service) Mode – Free Key Overview ER-A320 and ER-A330 FREE KEY Programming For the ER-A320 and ER-A330 models, the following key operation is used to assign function keys to the keyboard: From SRV Mode: NOTE: If the “fixed” function keys are accidentally placed in the wrong position, it may become necessary to restore the MRS default keyboard in order to continue. “Fixed” function keys are those keys required for programming, such as 00-9, Decimal Point, CL, @/FOR, SBTL, CA/AT keys.
ER-A Model SRV (Service) Mode – Free Key Overview ER-A320 Key Top Kits ER-A330 3 OF 14 Page 40 of 108
ER-A Model SRV (Service) Mode – Free Key Overview Key Top Kits ER-A410/420, 440, 450T and 520/530 FREE KEY, Dept & PLU Programming Programming the keyboard for the ER-A410/420, 440, 450T and 520/530 involve 4 primary job codes: 1. SRV Mode 950: Function key positioning 2. SRV Mode 951: Key No. assignment for Depts. and PLUs. 3. PGM2 2119: Department location on the keyboard. 4. PGM2 2219: PLU location on the keyboard.
ER-A Model SRV (Service) Mode – Free Key Overview Recommended Programming Sequence 1. SRV Mode 950: Function key positioning. 2. SRV Mode 951: Key No. assignment for Depts. and PLUs. 3. PGM2 Mode: Program the Department or PLU. (Minimum requirements – Departments - Job code 2110 and PLU – Job code 1200). NOTE: 1. If the department or PLU has not been created (does not exist in the ECR), PGM2 Mode 2119/2219 programming is prohibited. 2.
ER-A Model SRV (Service) Mode – Free Key Overview ER-A410/420, 440, 450T and 520/530 SRV Mode 950 & 951 Programming The ER-A410/420, 440, 450T and 520/530 SRV Mode 950 & 951 programming is based on the Function Key List and Key Position chart found in the respective model Programming Manual and/or Dealer Knowledge Books. The key position numbers are fixed and cannot be changed.
ER-A Model SRV (Service) Mode – Free Key Overview The following key operation is used to program SRV Mode 951 Key No. Assignment: Perform the following to assign a Key No. to a Key Position that will be used as a Department or PLU using the respective model Programming Manual or Dealer Knowledge Book Key Position chart. From SRV Mode: NOTE: 1. The Key No. number will automatically increase by one from the original number when you touch the key on the keyboard so you may program your Key No.
ER-A Model SRV (Service) Mode – Free Key Overview To return the keyboard to the MRS default keyboard If the function keys are accidentally placed in the wrong position, it may be necessary to restore the MRS default keyboard in order to continue. From SRV Mode: NOTE: 1. Only the keyboard layout is affected; PGM2 Mode data is retained. 2. Depending on the model it may require that you perform a master reset.
ER-A Model SRV (Service) Mode – Free Key Overview 4. PGM2 Job Code 2119 – Department location on the keyboard Departments can be located on a key that has a defined Key No. and is not occupied by a function key. The following key operation is used to assign a department to a physical key position. From PGM2 Mode NOTE: Example: Assigning Dept 8 to Key No.
ER-A Model SRV (Service) Mode – Free Key Overview 5. PGM2 Job Code 2219 – PLU location on the keyboard PLUs can be located on a key that has a defined Key No. and is not occupied by a function key. From PGM2 Mode NOTE: EXAMPLE: Assigning PLU 7 to Key No.
ER-A Model SRV (Service) Mode – Free Key Overview FREE KEY Reading You can determine where keys are located with the following three (3) reports. These reports may be printed on the Receipt/Journal printer. Please see the respective Sharp ER-A model Programming Manuals and Dealer Knowledge Books for procedures and sample readings. SRV Mode Reports: 1. 950: Displays the Function keys and the location based on the Key Position chart. 2. 951: Displays the Key No. correlation to the Key Position chart. (e.
ER-A Model SRV (Service) Mode – Free Key Overview ER-A520/530 SRV Mode 950 Reading ER-A520/530 SRV Mode 951 Reading 12 OF 14 Page 49 of 108
ER-A Model SRV (Service) Mode – Free Key Overview 2119 13 OF 14 Page 50 of 108
ER-A Model SRV (Service) Mode – Free Key Overview INSTRUCTIONS FOR PROGRAMMING FREE KEY Typically, a function key must physically exist on the keyboard in order to update and report the 1 associated sales total(s). 2 A function key must physically exist on the keyboard before any associated PGM/PGM1/PGM2 mode programming can be performed. 3 You may place any function key in multiple locations on the keyboard. 4 If you wish to assign a PLU/Dept.
ER-A Model SRV (Service) Mode – File Allocation Overview FILE ALLOCATION Overview SRV Mode File Allocation, also known as memory file allocation and 970 programming, is used to distribute the memory in a Sharp ECR where the memory is allocable. This allows ‘Files’ to be different sizes depending on need and for better use of the available memory. The concept of file allocation is similar to partitioning a hard disk drive. Instead of disk space, you are working with areas of memory.
ER-A Model SRV (Service) Mode – File Allocation Overview ER-A410/420 File Allocation Programming For the ER-A410/420 models, the following key operation is used to program file allocation: From SRV Mode: X: see the chart below YYYY: see the chart below MRS: see the chart below NOTE: 1.The maximum number for “YYYY” cannot be exceeded. 2.The codes indicated are for PGM and REG mode operations.
ER-A Model SRV (Service) Mode – File Allocation Overview Please see the respective Sharp ER-A model Programming Manuals and Dealer Knowledge Books for the File Group No, name, type, and table numbers. File Allocation Terminology The following terminology is used in File Allocation. • Group No.: (Also known as File Group No.) (See above -File Allocation Overview) This is a reference number for the file group and is used in the actual File Allocation Programming. Depending on the model, the Group No.
ER-A Model SRV (Service) Mode – File Allocation Overview File Group Types: • Type 0: (Child) is modified automatically when the parent file group is changed. Create/Erase only. (e.g.: Department Text, PLU Price, or PLU Stock) • Type 1: (Parent or Primary) requires a Number of Records Entry. Create/Erase and Increase/Decrease the number of records. (e.g.: Dept., PLU, or Server/Cashier) Operational buffers, such as the “Register Buffer”, are also considered to be Primary Files.
ER-A Model SRV (Service) Mode – File Allocation Overview ER-A440, 450T, 520 & 530 File Allocation Programming For the ER-A440, 450T, 520, and 530 models, the following key operation is used to program file allocation: From SRV Mode: . 971 @/FOR XX @/FOR YYYYY (Type 0,1) @/FOR CA/AT ZZZZZ (Type 2) XX = File Group No. YYYYY = Desired number of Records/Blocks (items) ZZZZZZ =Total Lines of stored data MRS = See the Example ER-A520/530 File Table No.
ER-A Model SRV (Service) Mode – File Allocation Overview Increasing and Reducing the No. of Records It is always safe to increase the size of a particular File Group if memory is available to accommodate the increase. When reducing the size of a particular File Group, do not reduce the No. of Records below the No. of Used Records to prevent data loss. E.g. Using the Example ER-A520/530 970 File Reading below: In this example using the MRS defaults, PLU/UPC Group No. 4 must not be reduced below 20.
ER-A Model SRV (Service) Mode – File Allocation Overview Example ER-A520/530 File Group Listing: GROUP No.
ER-A Model SRV (Service) Mode – File Allocation Overview 39 40 41 42 43 44 Term Dept Term PLU/UPC Term Transaction Term SERVER Term DYNAMIC UPC All of term file 0 0 0 0 0 0 07 21, 23 58 64 40, 42 07, 21, 23, 40, 42, 58, 64 Example ER-A520/530 File Table No. Listing: NOTE: For the ERA520/530, this table can be used to calculate the memory allocation size. This information is not printed on the FILE READING REPORT. FILE No.
ER-A Model SRV (Service) Mode – File Allocation Overview 28 DYNAMIC UPC PRESET 0 ***** 29 FLAG 0 ***** 30 PRICE1 0 ***** 31 PRICE1-6 0 ***** 1 1 9 13 (28) 1 1 0 3 (28) 1 1 0 3 (28) 1 1 0 18 32 TEXT1 (8 chara) 0 ***** (28) 1 1 0 8 33 TEXT1 (16 chara) 0 ***** (28) 1 1 0 16 34 KP TEXT1 (12 chara) 0 ***** (28) 1 1 0 12 35 TEXT1-6 (8 chara) 0 ***** (28) 1 1 0 48 36 TEXT1-6 (16 chara) 0 ***** (28) 1 1 0 96 37 KP TEXT1-6 (12 chara) 0
ER-A Model SRV (Service) Mode – File Allocation Overview 67 TOTAL SERVER LABEL 113 113 0 1 1 4 0 68 TOTAL 113 113 (67) 1 1 0 9 69 REG BUFFER 250 250 0 1 1 0 48 70 (Reserved) 0 0 0 1 1 0 48 71 GLU/PBLU BUFFER 250 250 0 1 1 0 48 72 B.T.
ER-A Model SRV (Service) Mode – File Allocation Overview File Allocation Reading The File Allocation Reading may be printed on the Receipt / Journal printer. Please see the respective Sharp ER-A model Programming Manuals and Dealer Knowledge Books for procedures and sample readings. Example File Allocation Readings: ER-A410/420 900 Reading ER-A440 970 Reading Prints According to File Table No.
ER-A Model SRV (Service) Mode – File Allocation Overview ER-A450T 970 Reading Prints According to File Table No. ER-A520/530 970 Reading Prints According to Group No.
ER-A Model SRV (Service) Mode – File Allocation Overview NOTE: The File Readings, comprised of three (3) hexadecimal numbers, printed at the bottom of the report provide important information. ER-A520/530 MRS Values Out of Box (HEX) Optional Expansion Memory Board (UPS02MB) Starting Address 319000 319000 Used Address 39039D 39039D Currently (MRS) used memory. End Address 3FFFFF 5FFFFF Maximum available memory.
ER-A Model SRV (Service) Mode – File Allocation Overview INSTRUCTIONS FOR PROGRAMMING FILE ALLOCATION 1 Before you start any programming, it is recommended that you check the available memory. 2 Before you start programming memory allocation, you should consult with your customer to determine how much and what size file memory is necessary. 3 When allocating File Groups, it is important to note which individual file tables are affected.
ER-A Models PGM/PGM1/PGM2 Mode Overview PGM/PGM1/PGM2 Mode Overview - varies by model The Sharp ER-A model programming consists of SRV (Service Mode) and/or PGM/PGM1/PGM2 (Program) Mode job codes. Job codes tell the ECR (Electronic Cash Register) which programming function to perform. Each job code has bits that enable, disable, or define the settings for the respective job code. The program settings may be printed on the Receipt / Journal printer.
ER-A Models PGM/PGM1/PGM2 Mode Overview ER-A242 PGM Mode Programming The ER-A242 uses a single digit job code or keystroke sequence for PGM Mode programming. Please refer to the ER-A242 Instruction Manual for programming procedures. Example 1 - Date: From PGM Mode: Example 2 – Tax: From PGM Mode: NOTES: 1. The ER-A242 comes with PC friendly software for item upload, graphic logo design and periodic sales reports. PC connectivity and programming with the PC software enables fast and easy programming. 2.
ER-A Models PGM/PGM1/PGM2 Mode Overview ER-A320, 330, 410/420, 440, 450T & 520/530 PGM/PGM1/PGM2 Mode Programming PGM/PGM1/PGM2 Mode programming for the ER-A320, 330, 410/420, 440, 450T & 520/530 use 4 digit job codes and/or “direct key entry”. Access to PGM/PGM1/PGM2 Mode is controlled by the mode switch and mode key. REMINDER: The ER-A320 and ER-A330 uses PGM Mode only. Therefore all PGM Programming regardless of the job code is done in PGM Mode.
ER-A Models PGM/PGM1/PGM2 Mode Overview ER-A410/420, 440, 450T & 520/530 PGM1/PGM2 Mode Programming The ER-A410/420, 440, 450T & 520/530 generally consists of two types of programming that are managed by the mode key. 1. PGM2-Mode Programming: PGM Jobs that are 2xxx 2. PGM1-Mode Programming: PGM Jobs that are 1xxx NOTE: 1. PGM1 Job Codes (1xxx) may be performed in PGM1 or PGM2 Mode. 2. PGM2 Jobs Codes (2xxx) may only be performed in PGM2 Mode.
ER-A Models PGM/PGM1/PGM2 Mode Overview Example ER-A520/530 – Job Code 2110 Programming – Dept Status Entry Type: From PGM2 Mode: Example ER-A520/530 – Job Code 2111 Programming – Dept Status Tax: From PGM2 Mode: 5 OF 9 Page 70 of 108
ER-A Models PGM/PGM1/PGM2 Mode Overview Examples ER-A520/530 Job Code 1210 Programming - PLU/UPC/EAN Price From PGM1 or PGM2 Mode: NOTE: ER-A320, 330, 410/420, 440, 450T & 520/530 “Direct Key Entry” Programming - varies by model For the ER-A320, 330, 410/420, 440, 450T & 520/530 models, the following key operation is used for PGM/PGM1/PGM2 “Direct Key Entry” programming. Please see the respective model Programming, Instruction and/or Dealer Knowledge Book for detailed procedures.
ER-A Models PGM/PGM1/PGM2 Mode Overview Example ER-A520/530 – Direct Key Entry Programming – Dept Status Entry Type and Tax: From PGM2 Mode: 7 OF 9 Page 72 of 108
ER-A Models PGM/PGM1/PGM2 Mode Overview Example ER-A520/530 – Direct Key Entry Programming – PLU/UPC/EAN Price: From PGM1 or PGM2 Mode: 8 OF 9 Page 73 of 108
ER-A Models PGM/PGM1/PGM2 Mode Overview INSTRUCTIONS FOR PGM/PGM1/PGM2 MODE PROGRAMMING 1 Program Department Settings: This should be structured towards the balancing procedures required. 2 Program PLU/UPC (EAN) Settings. 3 Keyboard Direct Key Assignment. 4 Cashier Settings. 5 Tax Rate, Date and Time. 6 All other settings. NOTE: PGM programming entries to any function key will not be accepted unless the key has been placed on the keyboard using SRV Mode 950 programming.
ER-A Model Electronic Cash Register Independent Study Programming & Application Labs ER-A310/A320/A330, ERA410/420, A440, A450T, and A520/A530 Labs These labs will provide opportunity and guidance for practical hands-on application and programming experience with Sharp ER-A Model Electronic Cash Registers. Each lab will take approximately one hour to complete. You will need the appropriate technical documentation.
ECR LAB 1: ER-A310/A320/A330 Requirements: • ERA310/A320/A330 Cash Register • SRV Key • ERA310/330 or 320 Service Manual • ERA310/330 or 320 Programming Manual • ERA310/330 or 320 Instruction Manual • ERA310/330 or 320 Installation Manual Internal Use Only Exercises: 1. Which of the following procedures will perform a MASTER RESET? (Select all that apply) Turn off the power. Turn the mode switch to the (SRV’) position. Turn on the power.
ECR LAB 1: ER-A310/A320/A330 10. Can the SBTL key be programmed as compulsory before tendering? Yes No If yes, what PGM job code and/or bit is required? PGM 2616 SRV 916C SRV 913D Job 5 C, D, E Job 9 11. Program PLU #1 to be taxable at 6% with a preset price of $2.00. (Attach programming receipts) 12. Program PLU #2 to be an open PLU with a $9.00 HALO. (Attach programming receipts) 13.
ECR LAB 2: ER-A410/A420 Requirements: • ER-A410 or 420 Cash Register • SRV Key • ERA410/420 Service Manual • ERA410/420 Programming Manual • ER-A410/420 Instruction Manual • ERA410/420 Installation Manual • ER-A410/420 Dealer Knowledge Book Internal Use Only Exercises: 1. How many departments are available after a master reset? ERA410 5 8 10 15 20 ERA420 5 8 10 15 20 2.
ECR LAB 2: ER-A410/A320/A420 9. Program PLU #1 to be taxable at 6% with a preset price of $2.00. (Attach programming receipts) 10. Program PLU #2 to be an open PLU with a $9.00 HALO. (Attach programming receipts) 11. Can voids and refunds be disabled in REG mode? Yes No If yes, what PGM job code and/or bit is required? PGM 2616 SRV 931D PGM 2320H 12.
ECR LAB 3: ER-A440 Requirements: • ER-A440 Cash Register • SRV Key • ERA440 Service Manual • ERA440 Programming Manual • ERA440 Instruction Manual • ERA440 Installation Manual Do Not Write Here Exercises: 1. How many departments are available after a master reset? 5 8 10 15 20 2. What programming and/or hardware requirements are needed to place more department keys on the keyboard? (Select all that apply) SRV 950 PGM 2119 Key top kit PGM 2200 SRV 951 SRV 971 3.
ECR LAB 3: ER-A440 10. Program PLU #2 to be an open PLU with a $9.00 HALO. (Attach programming receipts) 11. Can voids and refunds be disabled in REG mode? Yes No If yes, what PGM job code and/or bit is required? PGM 2616 SRV 931D PGM 2320H 12. Can the COMPULSORY DRAWER CLOSE option be changed so that the ECR can be operated with the drawer open? Yes No If yes, what PGM job code and/or bit is required? PGM 2616 SRV 916D SRV 913D Job 5 C, D, E Job 9 13.
ECR LAB 4: ER-A450T Requirements: • ER-A450T Cash Register • SRV Key • ER-A450T Service Manual • ER-450T Programming Manual • ERA450T Instruction Manual • ER-A450T Installation Manual Internal Use Only Exercises: 1. What is the maximum number of departments available on the ER-A450T? 10 20 40 50 99 2.
ECR LAB 4: ER-A450T 8. Can the SBTL key be programmed as compulsory before tendering? Yes No If yes, what PGM job code and/or bit is required? PGM 2616 SRV 916C SRV 913D Job 5 C, D, E 9. Can voids and refunds be disabled in REG mode? Job 9 Yes No If yes, what PGM job code and/or bit is required? PGM 2616 SRV 931D PGM 2320H 10.
ECR LAB 4: ER-A450T 18. Port #1 and Port #2 are equivalent to which Channel numbers x and y respectively? 1 and 2 1and 4 1 and 6 1 and 8 19. Which of the following may be interfaced via the RS-232C port on the ER-A450T? (Select all that apply) Coin Dispenser Credit Card Scale Scanner Slip Printer Pole Display 20. What is the +5/C1 switch used for? Coin Dispenser Credit Card Scale Scanner 21.
ECR LAB 4: ER-A450T 28. What are the types of UPC codes the ERA450T can read? UPC-A UPC-B UPC-C UPC-E EAN-8 29. Can Mix and Match tables be used for UPCs? T EAN-13 F 30. What are the programming requirements to connect a slip printer? (Select all that apply) SRV 901 SRV 903 SRV 905 SRV 906 SRV 946 SRV 950 SRV 951 PGM 2230 PGM 2320 PGM 2615 PGM 2690 PGM 2616 31.
ECR LAB 5: ER-A520/A530 Requirements: • ER-A520 or 530 Cash Register • SRV Key • ER-A520/530 Service Manual • ER-A520/530 Programming Manual • ER-A520/530 Instruction Manual • ER-A520/530 Installation Manual • ER-A520/530 Dealer Knowledge Book Do Not Write Here Exercises: 1. What other printers may be interfaced to ER-A520/530? (Select all that apply.) Remote/Kitchen Printer Report Printer Validation Printer On-Line Printer Bill/Slip Printer Drive-Thru Printer 2.
ECR LAB 5: ER-A520/A530 8. What action must be taken, if you wish to allocate a file group that has a sister file group? Create the sister file group Erase the sister file group Increase the sister file Decrease the sister file group 9. Which of the following actions may be taken with Type “0” files during memory allocation? (Select all that apply) Create Erase Increase Decrease 10.
ECR LAB 5: ER-A520/A530 17. What does the middle column on the Free Key reading represent? Free Key Position # Function # Function Name 18. What does the right column on a ER-A520/530 Direct Key reading represent? Direct Key # Key Func.# Desc. PLU #, Dept #, Combo Item Link Menu Level # 19. What does the left column on a ER-A520/530 Direct Key reading represent? Direct Key # Key Func.# Desc.
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Page 91 of 108 6/18/2009 PLUs only. Specifications subject to change without notice. - PLU and UPC Job Code, ER-A320, A330, a Dynamic UPC file. 3. *ER-A450T PLU, UPC and A440 and ER-A450T - PLU Job Code) / ERDynamic UPC files are not shared. 4. *ER-A320, 330, 440 A450T UPC Job Code]* Notes: 1. *ER-A410/420 & ER-A520/530 PLU/UPC file is PLU/UPC [(ER-A410/420 and ER-A520/530 shared. 2.
Page 92 of 108 6/18/2009 1220 PLU Stock Control 2225 / 2020 2280 / 2080 2351 2029 2025 Increment PLU stock quantities N N N N N N N N N N N N N N N N N N N N N N N N N N N N N Y Y N N Y Y ER-A330 N Y Y ER-A320 Specifications subject to change without notice.
Page 93 of 108 6/18/2009 2064 2065 2066 2067 2068 2081 2061 2060 1061 2690 2691 1050 1060 2235 2236 2232 2231 2230 Dynamic UPC PLU RANGE PROGRAMMING 1221 1222 Job Code N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N ER-A330 N N N N N ER-A320 Specifications subject to change without notice. Channel No.
Page 94 of 108 N N N N N N N N N N N N Y N N N Y Y Y N N N Y N N Y N N N Y N Y ER-A330 N N N Y N Y ER-A320 Specifications subject to change without notice.
Page 95 of 108 Message Programming Secret Codes Stack Report Time Range for Hourly Report OTHER PROGRAMMING 6/18/2009 2631 2632 2630 2621 2620 2619 2617 2618 2616 2615 2614 1514 2510 2519 Job Code N N N N N N N N N N N N N N Y Y N N N N N Y Y ER-A330 N N N Y Y ER-A320 Specifications subject to change without notice.
Page 96 of 108 6/18/2009 2690 2690 6110 6111 6112 6113 6115 6212 6213 6220 2990 Remote Printing Online Printer Density Channel No. for Remote Printer N N N N N N N N N N N N Y Y Y N N N N N ER-A320 N N N N N N N N N N N N Y Y Y N N N N N ER-A330 Specifications subject to change without notice. Channel No. for Online Communicaiton Online Terminal No.
Page 97 of 108 6/18/2009 2690 2158 2059 2690 CVM Coin Dispenser Scale N N N N N N N N N N N N N N N N N N N N N N ER-A320 N N N N N N N N N N N N N N N N N N N N N N ER-A330 Specifications subject to change without notice. Channel No. for CVM CVM Control Character Dynamic UPC CVM Control Character Channel No. for Coin Dispenser Channel No. for Scale Channel No. for CAT Phone No.
Research/Escalation Procedures - Sharp ER-A and UP Models 1. Please collect the following information prior to reporting or escalating a call involving an ECR/POS application and/or programming issue. This will minimize the number of callbacks.
Research/Escalation Procedures - Sharp ER-A and UP Models Configuration Information: ROM/Software Version: Embedded ECR/POS Systems: 1. From PGM2 Mode 2. 959 @/FOR CASH or 3.
Research/Escalation Procedures - Sharp ER-A and UP Models 2. As required, collect or have the caller e-mail or fax the following readings and/or programs.
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DOCUMENT POS/Sharp Acronyms Definition Acronym BOGO Buy One Get One CAT Credit Card Authorization Terminal CID Cash in Drawer EFT Electronic Funds Transfer EOD End of Day EOS End of Shift EOW End of Week EPAY Electronic Payment FAT File Allocation Table GLU Guest Lookup HALO High Amount Lock Out IRC Inter Register Communication/Inline Register Communication LALO Low Amount Lock Out PBLU Previous Balance Lookup PGM Program PLU Price Lookup RAM Random Access Memory ROM Re
DOCUMENT POS/Glossary Term Definition Application Program This is the program for a particular customer Auto Key Function Auto keys are used to automate or assign operations or functions to a single key. Auto keys allow for programming of several keys to a single key. For example, a $20.00 speed tender, a Z Report or Tax Delete operation. BOGO Cash In Drawer (CID) Buy One Get One promotion. This amount is the “amount” of cash that should be in the drawer. It reflects paid outs, refunds, etc.
DOCUMENT POS/Glossary Master This is the controlling unit in an IRC system. The master will have generally the most memory of the units in the system. It is used for real-time transmission, to consolidate totals from one or more registers, to download programming, sending information to a remote printer, and consolidation of sales data for further processing. For example, a back office application. Master Reset This operation will reset all the totals in the machine.
DOCUMENT POS/Glossary PLU Menu Key Program Reading Program Reset A PLU Menu key is used to group similar items together under one key for sales registration. A printout on the receipt printer of various PGM1, PGM2 or SRV program reading. For example, a department program reading. This is a procedure used to re-initialize the program with out destroying any of the programming. • A program reset unlocks the POS terminal when an operation lock up occurred.
DOCUMENT POS/Glossary Sentinel Service Reset SICS This is a function that has a programmable limit as to the maximum amount of money to be kept in the drawer. When this amount is reached, an indicator will light in the display. This signals the operator or manager to make a “Paid Out” or “Drop” to decrease the amount of “CASH” in the drawer. This is a program reset.
DOCUMENT POS/Glossary Credit Card Term Definition Credit Card Authorization (CAT) Also known as EFT (Electronic Funds Transfer) and EPAY (Electronic Payment), Credit Card Authorization (CAT) involves processing and authorization of Credit Card, Debit Card, Check (w/o MICR), Gift Card and EBT (Electronic Benefits Transfer) transactions. Available processing and authorizations vary by ECR/POS model and Merchant Service Provider.
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