Service manual

Research/Escalation Procedures - Sharp ER-A and UP Models
1. Please collect the following information prior to reporting or escalating a call involving an ECR/POS
application and/or programming issue. This will minimize the number of callbacks.
Customer information
Account # Date: Tech:
Dealer Name: Phone Number:
City: State: Zip:
Fax Number: E-Mail: E-Quality #
Problem:
Error Message:
System Information:
Model/Software:
ER-A242 ER-A320 ER-A330 ER-A410 ER-A420
ER-A440 ER-A450T ER-A520 ER-A530
UP-600 UP-700 UP-810F UP-820F UP-820N
UP-3500 UP-X300
UP-X500 UP-V9900 UP-V990L UP-V9900V
SDW ER-02FD POS Utility/Tool Logo Utility PC Link
Other: ____________________________________________________
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