User's Manual

133
Appendix/Index
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If you have problems with your FOMA
terminal
Refer to “Troubleshooting” on this manual before
requesting repairs.
Contact the number listed in “Repairs” (in Japanese
only) on the back of this manual if problems persist.
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If your FOMA terminal needs repairs
after contacting DOCOMO
Bring your FOMA terminal to a repair counter that
DOCOMO specifies. However, the repair shop is only
open during business hours. Make sure to bring your
warranty card with you. Note that it may take several
days to repair depending on the damaged condition.
During the warranty period
The FOMA terminal will be repaired without charge
in accordance with the terms of the warranty.
When bringing the FOMA terminal in for repairs,
be sure to bring the warranty card. Even during
the warranty period, a fee will be charged for
repairs of malfunctions or damage caused by your
improper handling (damage of liquid crystal and
connector) if no warranty certificate is presented.
Repairs for damages caused by the use of
devices and accessories other than those
specified by DOCOMO will also incur a fee, even
during the warranty period.
Repairs may not be possible in the following
circumstances.
When a repair counter considered water
exposure (Example: When the moisture
detection seal has reacted)
As a result of inspection, when damage from
water exposure, condensation, sweat or other
liquids are found or when the internal circuit
board is damaged or deformed (Repairs may not
be possible when external connector terminal
(earphone/microphone terminal), LCD, etc. is
damaged or when a housing is cracked)
ɦEven when repairs are possible, repair charges
will be incurred because the warranty does not
cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the
functionality of the FOMA terminal) will be kept in
stock basically for 6 years following production.
However, note that there may be a case when
repair is not possible for the shortage of
replacement parts depending on the faulty part.
Repairs may be possible even after this period has
passed, depending on the type of malfunction.
Contact the number listed in “Repairs” (in Japanese
only) on the back of this manual for details.
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IMPORTANT!
Never attempt to modify the FOMA terminal or its
accessories.
 May cause fire, bodily injury or malfunction.
 If your FOMA terminal has been modified
previously, it will only be accepted for the
repair as long as you agree that we restore the
FOMA terminal to its original state. However,
repairs may be refused depending on the
extent of the modification.
The following cases may be considered as a
modification.
Ʀ Stickers are applied to the LCD or keys
After-Sales Services