Important Information for the SHARP AQUOS Crystal Important Safety Information – page 2 Manufacturer’s Warranty – page 20 General Terms and Conditions of Service – page 25 Important Message from Sprint – page 57
Important Safety Information This booklet contains important operational and safety information that will help you safely use your phone. Failure to read and follow the information provided in this booklet may result in serious bodily injury, death, or property damage. General Precautions There are several simple guidelines to operating your phone properly and maintaining safe, satisfactory service.
Maintaining Safe Use of and Access to Your Phone Do Not Rely on Your Phone for Emergency Calls Mobile phones operate using radio signals, which cannot guarantee connection in all conditions. Therefore you should never rely solely upon any mobile phone for essential communication (e.g., medical emergencies). Emergency calls may not be possible on all cellular networks or when certain network services or mobile phone features are in use. Check with your local service provider for details.
Consult the manufacturer of any personal medical devices, such as pacemakers and hearing aids, to determine if they are adequately shielded from external RF signals. Note: Always turn off the phone in healthcare facilities, and request permission before using the phone near medical equipment. Turning Off Your Phone Before Flying Turn off your phone before boarding any aircraft. To prevent possible interference with aircraft systems, the U.S.
Note: Never transport or store flammable gas, flammable liquids, or explosives in the compartment of your vehicle that contains your phone. Restricting Children’s Access to Your Phone Your phone is not a toy. Do not allow children to play with it as they could hurt themselves and others, damage the phone or make calls that increase your Sprint invoice. Using Your Phone With a Hearing Aid Device A number of Sprint phones have been tested for hearing aid device compatibility.
with your hearing device is the best way to evaluate it for your personal needs. M-Ratings: Phones rated M3 or M4 meet FCC requirements for hearing aid compatibility and are likely to generate less interference to hearing devices than unrated phones. (M4 is the better/higher of the two ratings.) T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones.
Sprint further suggests you experiment with multiple phones (even those not labeled M3/T3 or M4/T4) while in the store to find the one that works best with your hearing aid device. Should you experience interference or find the quality of service unsatisfactory after purchasing your phone, promptly return it to the store within 14 days of purchase. (A restocking fee may be applied to exchanges. Visit sprint.com/ returns for details.) More information about hearing aid compatibility may be found at: fcc.
Caring for the Battery Protecting Your Battery The guidelines listed below help you get the most out of your battery’s performance. • In order to avoid damage, charge the phone only in temperatures that range from 41° F to 95° F (5° C to 35° C). • Don’t use AC Adapter in direct sunlight or in high humidity areas, such as the bathroom. • Never dispose of a phone by incineration. • The battery may need recharging if it has not been used for a long period of time.
Safety, Regulatory, & Legal Phone, SIM Card, SD Card, AC Adapter (including Micro USB Cable) • Use specified AC Adapter only. Non-specified • • • • • equipment use may cause Internal Battery to leak, overheat, burst or ignite, and may cause AC Adapter to overheat, ignite, malfunction, etc. Do not disassemble, modify or solder phone or related hardware. May cause fire, injury, electric shock or malfunction. Internal Battery may leak, overheat, burst, ignite, etc.
• • • • • • • 10 Charging with damaged terminals may cause malfunction or fire. When charging, take care where phone and AC Adapter are located and with handling. Phone uses glass and acrylic resin; do not subject to impact or apply excessive force. Phone may break, scattering smashed sharp glass or acrylic resin pieces. Should phone break, do not touch glass or acrylic resin pieces or broken parts directly; may cause injury.
Phone/AC Adapter may overheat, emit smoke, ignite, malfunction, etc. • Do not place phone or related hardware on unstable surfaces. Phone or related hardware may fall, resulting in injury, malfunction, etc.; take added care when Vibration is set or while charging. • When removing AC Adapter from phone, grasp Micro USB connector to remove and do not pull by the cable. When removing AC Adapter from the outlet, grasp adapter body to disconnect AC Adapter, and do not pull by the cable.
Phone • Users with a heart condition should adjust ringtone • • • • • • • • • 12 Vibration and Volume as needed. May cause heart damage. If thunder is audible while outdoors, power off; find cover. There is a risk of lightning strike or electric shock. Do not shine Mobile Light in eyes. May temporarily affect eyesight or startle, leading to accidents. Protective Sheet may be hot to the touch while power is on or immediately after powering off. May cause burn injuries.
AC Adapter • Unplug AC Adapter for periods of disuse; grasp by • • • • • adapter body to disconnect. Leaving AC Adapter plugged in can allow foreign matter or liquid to collect on adapter body or allow AC Adapter to be stepped on, causing electric shock, fire or malfunction. Plug AC Adapter firmly into the outlet, keeping the adapter body and terminals free from conductive material (pencil lead, metal strip/jewelry, etc.). May cause fire, burns, malfunction, etc.
▪▪Use the ear opposite the pacemaker to minimize the potential for interference. ▪▪If you have any reason to suspect that interference is taking place, turn phone OFF immediately. Other medical devices • If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.
• Phone internal temperature may increase depending • • • • • • • on usage or environment, causing housing to heat up. (Phone may stop charging or Display brightness may be adjusted for safety.) After a period of phone use under such conditions, warning appears and phone shuts down after approximately 3 minutes. To lower internal temperature and prevent automatic shutdown, exit all applications and activate Screen lock.
• Avoid covering Mic, Speaker and Recorder Mic while using phone. • Do not cover Light Sensor or place a sticker/label over it; may hinder ambient light detection, resulting in malfunction of Light Sensor. Radio Frequency (RF) Energy Understanding How Your Phone Operates Your phone is basically a radio transmitter and receiver. When it’s turned on, it receives and transmits radio frequency (RF) signals. When you use your phone, the system handling your call controls the power level.
Body-Worn Operation This device was SAR tested for typical body-worn operations with the phone kept 1.5 cm from the body. When operating with “Hotspot” functionality engaged, a separation distance of 1.0 cm was used. To maintain compliance with FCC RF exposure requirements, use only belt-clips, holsters or similar accessories that maintain a 1.5 cm separation distance between the user’s body and the phone, including the antenna.
or below the federal standard of 1.6 W/kg are considered safe for use by the public. The highest reported SAR values of the AQUOS Crystal are: Head: 0.94 W/kg Body-worn: 0.63 W/kg (1.5 cm) Hotspot: 1.34 W/kg (1.0 cm) FCC Radio Frequency Emission This phone meets the FCC Radio Frequency Emission Guidelines. FCC ID number: APYHRO00204 More information on the phone’s SAR can be found from the following FCC website: http://transition.fcc.gov/oet/ea/.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient the direction of the internal antenna. • Increase the separation between the equipment and receiver.
Manufacturer’s Warranty Your phone has been designed to provide you with reliable, worry-free service. If for any reason you have a problem with your equipment, please refer to the manufacturer’s warranty in this section. For information regarding the terms and conditions of service for your phone, please visit sprint.com or call Sprint Customer Service at 1-888-211-4727.
(c) Damage from exposure to moisture, humidity, excessive temperatures or extreme environmental conditions; (d) Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company; (e) Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts; (f) Product damaged from external causes such as fire, flooding, dirt, sand, weather conditions, battery leakage, blown fuse, theft or improper usage of any electrica
To obtain repairs or replacement within the terms of this Warranty, the product should be delivered with proof of Warranty coverage (e.g., dated bill of sale), the consumer’s return address, daytime phone number and/or fax number and complete description of the problem, transportation prepaid, to repair center or to the place of purchase for repair or replacement processing. In addition, for reference to an authorized Warranty station in your area, you may telephone in the United States 844-742-7751.
also have other rights, which vary from state to state or province to province. IN USA: SHARP ELECTRONICS Phone: 844-742-7751 ( ttp://www.sharpusa.com/CustomerSupport/ Web: h SharpCareCenter/Downloads.
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General Terms and Conditions of Service Please note that these terms may not be the most current version. A current version of the terms is available at our website at sprint.com/termsandconditions or upon request. Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681 o visitar a sprint.com/espanol. Basic Definitions In this document: (1) “we,” “us,” “our,” and “Sprint” mean Sprint Solutions, Inc.
WITH A CLASS WAIVER, A REPRESENTATIVE ACTION WAIVER, AND A JURY WAIVER PROVISION.
.7-1-13 Service. For employee and organization discounts, the discount percentage may vary from month-tomonth based on the terms of the agreement between your employer, association, or organization and Sprint. The discount will be zero after your agreement or your organization’s agreement with Sprint ends. Additional terms and eligibility requirements regarding organization discounts will be provided to you.
terminate early for good reason (for example, violating the payment or other terms of the Agreement) but such Early Termination Fee will be prorated based on your remaining Term Commitment. Early Termination Fees are a part of our rates. Any Term Commitment, the length of the Term Commitment, and the applicable Early Termination Fee amounts and proration will be disclosed to you during the sales transaction.
.7-1-13 or available, we may change your rate plan to one for which you qualify. We will provide you notice of material changes—and we may provide you notice of non-material changes—in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section).
believe the action protects our interests, any customer’s interests, or our networks. Your Right To Change Services & When Changes Are Effective The account holder can typically change Services upon request. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require a new Term Commitment. Changes to Services are usually effective at the start of the next full invoicing cycle.
.7-1-13 Credit Checks & Credit Information We agree to provide you Services on the condition that you have and maintain satisfactory credit according to our standards and policies. You agree to provide information that we may request or complete any applications that we may provide you to facilitate our review.
Deposits & Returning Deposits We may at any time require a deposit as a guarantee of payment for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We may change the Deposit at any time with notice. You can’t use a Deposit to make or delay payments.
.7-1-13 Your Device, Number & Email Address We don’t manufacture any Device that we might sell to you or that is associated with our Services, and we aren’t responsible for any defects, acts, or omissions of the manufacturer. The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through.
Coverage; Where Your Device Will Work; Service Speeds Our coverage maps are available at our authorized retail locations and on sprint.com. The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you’ve chosen. Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions. Coverage isn’t available everywhere. Coverage and Service speeds are not guaranteed.
.7-1-13 the radio transmissions your Device can pick up and the availability of roaming coverage. We make no guarantee that roaming coverage will be available. Roaming coverage may exist both within and outside our network coverage areas. Your Device will generally indicate when you’re roaming. Depending on your Services, separate charges or limits on the amount of minutes used while roaming may apply.
limit throughput or the amount of data that you can transfer; or otherwise limit or terminate Services. If we provide you storage for Data Content that you have purchased, then we may delete the Data Content without notice or place restrictions/limits on the use of storage areas. Data Content stored on a Device, transmitted over our networks, or stored by Sprint may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data Services.
.7-1-13 Software License If Sprint provides you software as part of the Service and there are not software license terms provided with the software (by Sprint or by a third party), then Sprint grants you a limited, revocable, non-exclusive, nontransferable license to use the software to access the Services for your own individual use.
to access, download, and use Services. You may have the opportunity to purchase Services on a subscription basis where we assess subscription charges that allow you access to the Services and/or provide you a certain amount of use of the Services for a defined period of time. Depending on your Service, certain types of subscription charges may be assessed automatically upon activation and automatically assessed for subsequent subscription periods.
.7-1-13 and may be automatically terminated if the maximum duration is exceeded. Rates that vary based on the time of access will be determined based on the location of the network equipment providing service and not the location of your Device or your Device’s area code (if applicable). Push-to-Talk Charges: Charges for push-to-talk calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants.
KB, and you may be subject to limitations on the amount of data usage. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the next cent. You are charged for all data directed to your Device’s Internet address, including data sessions you did not initiate and for incomplete transfers. As long as your Device is connected to our data networks, you may incur data charges.
.7-1-13 information is available online. Paper bills may be subject to an additional charge. Unless prohibited by law, other charges (for example, data Services or taxes and surcharges) will not include itemized detail but will be listed as total charges for a category. If you choose Internet billing, you will not receive paper bills. Your Payments; Late Fees Payment is due in full as stated on your bill.
Surcharges You agree to pay all Sprint surcharges (“Surcharges”), which may include, but are not limited to: Federal Universal Service; Regulatory and Administrative charges; gross receipts charges, and other charges. Surcharges are not taxes, and we are not required by law to assess them. They are part of our rates we choose, at our discretion, to collect from you, to recover certain costs and are kept by us.
.7-1-13 Protecting Our Network & Services We can take any action to: (1) protect our networks, our rights and interests, or the rights of others; or (2) optimize or improve the overall use of our networks and Services.
You agree that we may contact you for Service-related reasons through the contact information that you provide, through the Services or Devices to which you subscribe, or through other available means, including text message, email, fax, recorded message, mobile, residential or business phone, or mail.
.7-1-13 Device, including sensitive or personal information. If possible, you should remove or otherwise safeguard any sensitive or personal information when your Device is out of your possession or control, for example when you relinquish, exchange, return, or recycle your Device. By submitting your Device to us, you agree that our employees, contractors, or vendors may access all of the information on your Device.
911 Or Other Emergency Calls Public safety officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, depending on a number of factors (for example, whether your Device is GPS-enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location, or the location of your Device.
.7-1-13 Disclaimer of Warranties UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE AND ANY SOFTWARE OR APPLICATIONS ON YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video, or audio; or (i) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism, or government orders or acts. You should implement appropriate safeguards to secure your Device, computer, or equipment and to back up your information stored on each.
.7-1-13 DISPUTE RESOLUTION AND ARBITRATION PLEASE READ THIS CAREFULLY; IT AFFECTS YOUR RIGHTS In those rare instances where your concern is not resolved to your satisfaction through calls to our customer care, you and Sprint each agree to try to resolve those disputes in good faith after you provide written notice of the dispute as set forth below.
policies, contract practices (including enforceability), service claims, privacy, or advertising, even if the claim arises after Services have terminated.
.7-1-13 claims action. If an agreement cannot be reached within forty-five (45) days of receipt of the Notice of Dispute, you or Sprint may commence an arbitration proceeding or small claims action. Arbitration Terms, Process, Rules and Procedures (1) Unless you and Sprint agree otherwise, the arbitration will be conducted by a single, neutral arbitrator and will take place in the county of the last billing address of the Service.
(3) The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. YOU AND SPRINT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER IN ANY PUTATIVE CLASS OR REPRESENTATIVE PROCEEDING.
.7-1-13 No Trial By Jury and No Class Action IF FOR ANY REASON A CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY PROCEEDS IN COURT RATHER THAN IN ARBITRATION, REGARDLESS OF WHETHER THE CLAIM IS AN ACTION, COUTERCLAIM OR ANY OTHER COURT PROCEEDING, WE EACH AGREE THAT TO THE EXTENT ALLOWED BY LAW, THERE WILL NOT BE A JURY TRIAL OR CLASS ACTION AND WE EACH UNCONDITIONALLY (1) WAIVE ANY RIGHT TO TRIAL BY JURY AND (2) WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS, INCLUDING JOINING A CLA
to any fax number or email address you’ve provided us, by calling you on your Device or any other phone number you’ve provided us, by voice message on your Device or any other phone number you’ve provided us, or by text message on your Device. Contacting You Regarding Billing and Collections You expressly authorize, and specifically consent to allowing Sprint and any of Sprint’s agents to contact you in connection with any and all matters relating to unpaid past due charges you owe Sprint.
.7-1-13 to later enforce that requirement. Except as the Agreement specifically provides otherwise, if any part of the Agreement is held invalid or unenforceable, the rest of this Agreement remains in full force and effect. This Agreement isn’t for the benefit of any third party except our corporate parents, affiliates, subsidiaries, agents, and predecessors and successors in interest. You can’t assign the Agreement or any of your rights or duties under it, unless we agree to the assignment.
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Important Message from Sprint Important Information about this device’s “open” architecture. This device is an “open” device. What that means is that you are free to use it to access the Internet as you see fit. You may go to websites you like and you may download or use applications or software that you choose. Please take care to visit only trusted websites and download applications only from trusted entities.
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