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v.7-1-13 General Terms and Conditions of Service 49 48 General Terms and Conditions of Service v.7-1-13
DISPUTE RESOLUTION AND
ARBITRATION
PLEASE READ THIS CAREFULLY; IT AFFECTS
YOUR RIGHTS
In those rare instances where your concern is not
resolved to your satisfaction through calls to our
customer care, you and Sprint each agree to try to
resolve those disputes in good faith after you provide
written notice of the dispute as set forth below. If the
dispute is not resolved, you and Sprint agree that the
dispute will be resolved through individual binding
arbitration or small claims court, instead of courts of
general jurisdiction.
Mandatory Arbitration and Waiver of Class
Action
Instead of suing in court, you and Sprint agree
to arbitrate all Disputes (as deined below) on an
individual, non-representative, basis. You agree that,
by entering into this Agreement, you and Sprint are
waiving the right to a trial by jury or to participate in a
class action or representative action. This agreement
to arbitrate is intended to be broadly interpreted.
In arbitration, there is no judge or jury. Instead
Disputes are decided by a neutral third-party
arbitrator in a more informal process than in court.
In arbitration, there is limited discovery and the
arbitrator’s decision is subject to limited review by
courts. However, just as a court would, the arbitrator
must honor the terms of the Agreement and can
award damages and relief, including any attorneys’
fees authorized by law.
“Disputes” shall include, but are not limited to, any
claims or controversies against each other related in
any way to or arising out of in any way our Services
or the Agreement, including, but not limited to,
coverage, Devices, billing services and practices,