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v.7-1-13 General Terms and Conditions of Service 51 50 General Terms and Conditions of Service v.7-1-13
policies, contract practices (including enforceability),
service claims, privacy, or advertising, even if the
claim arises after Services have terminated. Disputes
also include, but are not limited to, claims that: (a) you
or an authorized or unauthorized user of the Services
or Devices bring against our employees, agents,
afiliates, or other representatives; (b) you bring
against a third party, such as a retailer or equipment
manufacturer, that are based on, relate to, or arise out
of in any way our Services or the Agreement; or (c)
that Sprint brings against you. Disputes also include,
but are not limited to, (i) claims in any way related
to or arising out of any aspect of the relationship
between you and Sprint, whether based in contract,
tort, statute, fraud, misrepresentation, advertising
claims or any other legal theory; (ii) claims that arose
before this Agreement or out of a prior Agreement
with Sprint; (iii) claims that are subject to on-going
litigation where you are not a party or class member;
and/or (iv) claims that arise after the termination of
this Agreement.
Dispute Notice and Dispute Resolution Period
Before initiating an arbitration or a small claims
matter, you and Sprint each agree to irst provide to
the other a written notice (“Notice of Dispute”), which
shall contain: (a) a written description of the problem
and relevant documents and supporting information;
and (b) a statement of the speciic relief sought. A
Notice of Dispute to Sprint should be sent to: General
Counsel; Arbitration Ofice; 12502 Sunrise Valley
Drive, Mailstop VARESA0202-2C682; Reston, Virginia
20191. Sprint will provide a Notice of Dispute to you in
accordance with the “Providing Notice To Each Other
Under The Agreement” section of this Agreement.
Sprint will assign a representative to work with you
and try to resolve your Dispute to your satisfaction.
You and Sprint agree to make attempts to resolve the
Dispute prior to commencing an arbitration or small