Operation Manual

Table Of Contents
Appendix
Troubleshooting
Before you assume that the product is malfunctioning, check the
following:
Trouble Detail
Battery usage
time is short.
Make sure you do not often use the product in
places where
(out of service area) is
displayed. (P. 38)
Is the battery charged enough?
Cannot make
calls.
Is an au Nano IC Card (LTE) inserted? (P. 35)
Was the number entered correctly? (Was the area
code entered?) (P. 49)
Is “Airplane mode” set? (P. 38)
Is the power turned on?
Did you press
m
after entering the number?
(P. 49)
Cannot
receive calls.
Is reception good enough? (P. 38)
Is the produc
t within the service area? (
P. 38)
Is “Airplane mode” set? (P. 38)
Is the power turned on?
Is an au Nano IC Card (LTE) inserted? (P. 35)
1Seg is not
displayed,
image stops,
audio stops,
noise
appears.
Is the digital terrestrial TV broadcast signal
adequate? (P. 38)
Is your hand covering the TV antenna area?
(P. 34)
Camera does
not operate.
Is the battery low? (P. 38)
Check how to use th
e camera. (P. 67)
Cannot
operate the
keys panel.
T
urn off the power and then turn it on.
Is the power turned on?
Trouble Detail
Cannot
operate/The
screen does
not respond/
Cannot turn
off the power.
You can force the power off by holding down
.
for at least 8 seconds and releasing your finger
after the product vibrates. Turn the product on
again after a while.
The power is
turned off
automatically.
Make sure the battery has not run out.
The power is
turned off
while the
wake-up logo
is displayed.
Make sure th
e battery has not run out.
(out of
service area)
is displayed.
Is reception good enough? (P. 38)
Is the product within the service area? (P. 38)
Is your hand off the area around the internal
antenna? (P. 34)
Is the au Nano IC Card (LTE) inserted? (P. 35)
Is the “Network Mode” correct?
A message
indicating
that charging
is necessary
is displayed.
The battery is almost empty. (P. 38)
The product
answers calls
when i
t
shouldn’t.
Is Answering memo set? (
P. 38)
Is manner mode set? (P. 38)
Is auto answer set?
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