Limited Warrenty Policy

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V. Warranty Service Guide
Article 1. Warranty Service Process
1. This document contains all related processes for Product Warranty.
2. Responsibilities & Procedures for Warranty Service are specified as follows:
A. End-User shall notify SDI Service Center(specified in Chapter VI.), of any defects or
damages in the Product to be provided with Warranty Service, by phone call or e-mail
B. Service Center shall provide End-User of the action plan
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within Two (2) working days (48hrs)
after receiving above notification from the End-User. Service Order for sending a service
engineer to the End-User will be issued by Service Center, thereafter. For the areas where
Service Center cannot cover shall be covered by local installers nearby End-User.
C. Service Center shall complete the repair within Seven (7) working days after receiving above
notification from the End-User. Service Engineer shall explain End-User of which party is
responsible for purported defects or damages and repair cost incurred, and; attain the consent
of the End-User before the repair is made. Every Warranty Service is provided free of charge
within the Product Warranty Period unless it arose out of the End-User’s misuse, natural
disaster or it is turned out to be “Non-defective” by Service Engineer. In such cases, defects
shall be repaired or replaced at End-User’s cost as specified in Article 4.
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“Action plan” means SDI’s initial plan for providing warranty service to Customer including details of service schedule (e.g.
when to do, what to do, how to do, etc.)
Repair Request
Service Order
[ What to do ]
[ How to do ]
[ Who does ]
Call or E-mail
End-User
Call and E-mail
SDI Service Center
(e-Service)
Complete Repair
Visit End-User
Service Engineer
A
B
C