Operation Manual, Troubleshooting

Printing Problems

DIRECT PRINTING OF A FILE IN A SHARED

FOLDER ON A COMPUTER IS NOT POSSIBLE

Check Solution

Is [IPsec Settings] enabled on the

machine?

n Check with your administrator.

When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a

shared folder may not be possible in your PC environment. For information about

[IPsec Settings], consult your administrator.



"Settings"

→

[Security Settings]

→

[IPsec Settings]

A TRAY, FINISHER, OR OTHER PERIPHERAL

DEVICE INSTALLED ON THE MACHINE CANNOT

BE USED

Check Solution

Have the peripheral devices that are

installed on the machine been

configured with the printer driver?

n Open the printer properties dialog box and click [Auto Configuration] on the

[Options] tab. (Windows)

If auto configuration cannot be executed, see the Software Setup Guide.

THE IMAGE IS GRAINY

Check Solution

Are the printer driver settings

appropriate for the print job?

n Check the settings of the printer driver.

When selecting print settings, select a print mode from [600dpi], [600dpi (High

Quality)], or [1200dpi]

. When you need a very clear image, select [1200dpi]*.

Windows: The resolution setting is selected in the [Image Quality] tab of the

printer driver properties window.

macOS: Select the resolution on the [Color] menu in the print window.