Operation Manual, Troubleshooting

56
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have b
een disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem Check Page
DOCUMENT FILING DOES NOT
TAKE PLACE
Did you enable document filing in the printer driver?
56
A JOB CANNOT BE STORED IN A
CUSTOM FOLDER
Do the custom folders created with the machine appear in "Folder
Information"? (When printing)
57
Does the custom folder have a PIN Code?
57
A STORED FILE HAS
DISAPPEARED
Did you enable the [Delete] checkbox to print a stored file?
57
Has automatic deletion of document filing files been enabled?
57
A FILE CANNOT BE DELETED Is the property of the file set to [Protect]?
57
THE PROPERTY OF A FILE
CANNOT BE SET TO [Confidential]
Is the file in the Quick File folder?
58
A CONFIDENTIAL FILE OR
CONFIDENTIAL FOLDER CANNOT
BE OPENED
Did you enter the wrong password/PIN Code?
58
I CAN'T STORE OR CHANGE A FILE
NAME OR CUSTOM FOLDER NAME
Does the name include characters that cannot be used in a file or folder
name?
58
A FILE NAME IS CUT OFF Was the file name stored in the advanced transmission settings during a
scan or Internet fax transmission?
58
I DON'T KNOW HOW TO SCAN TO
USB MEMORY
Did you insert the USB memory device?
59
Did you select [Scan to USB] in [Scan to HDD/USB] of Easy Scan
mode?
59
Did you select [Scan to External Memory Device] in Document Filing
mode?
59
I DON'T KNOW TO PRINT BY USB
DIRECT PRINT
Did you insert the USB memory device?
59
Did you select [Select File from USB Memory to Print] in Document
Filing mode?
59
DOCUMENT FILING DOES NOT TAKE PLACE
Check Solution
Did you enable document filing in the
printer driver?
■ Enable document filing.
In print mode, enable document filing on the [Job Handling] tab of the printer
driver.
In other than print mode, specify Document Filing settings from Quick File or File.
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Document Filing Problems