Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
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PRE SALES SUPPORT – TRAINING
Sharp offer a team of sales consultants that are dedicated to supporting your sales team in the development of
their product knowledge and supporting product demonstrations. Below are the key areas where our sales
consultants can support you.
Sales team product knowledge evaluation and development plan creation
Introductory and advanced product training on our full MFP range including Foundation, Hardware
Introduction, Inbuilt Features, Sales Skills, Demonstration Skills, Sharp Solutions, 3
rd
Party Solutions,
High Volume, Light Production & BigPad training.
Professional product demonstration support on our MFP & BigPad products
Train the Trainer development offering a comprehensive in depth product training session with
demonstrations skills
The creation and presentation of bespoke training where required
End user training assistance in large device installations
Online personal development training via the Sharp Academy https://www.sharpacademy.eu/
Please contact your local sales consultant to take advantage of the support that they can offer.