Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
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PRE SALES SUPPORT – PRODUCTION HARDWARE
Sharp have built a team of production based experts to support you in the sale of our production based
equipment. Our pre-sales team can support you through the whole sales process. Below are the key areas where
our sales consultants can support you. Please contact your local sales consultant to take advantage of the
support that they can offer.
Sales team product training on our production based equipment
Pre-demonstration sales appointment to the customer to understand their setup & workflows
Professional product demonstration support on our production range of devices and finishing
options. Prior to any colour production demonstration, we ask that our Production Systems
Discovery Document is completed. Obtaining the information from these documents prior to any
demonstration ensures that we can fully bespoke the demonstration to your customer.
End user training assistance on production based installations
Advanced user training assistance on production based installations *
(Chargeable)