Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
Page 24
PRE SALES PROFESSIONAL SERVICES PROCESS
Sharp have been integrating their equipment in to software based solutions for over 20 years and the Sharp pre-
sales solutions team have a wealth of experience in the integration of both Sharp developed and 3
rd
party
solutions. The following proven process is used by our pre-sales team to ensure that we offer you and your
customer the best possible advice in the most professional manner possible. This process ensures that the
customer’s requirements are fully understood before the ideal solution is recommended, it ensures that the
customer agrees to the solution, functionality, training that would be provided and server requirements and that
the implementation if performed by Sharp is signed off by the customer.
The following page shows an explanation of each step in this process
Professional
Services
Process
Understanding
the Customer
Requirement
Discovery Document
/ Web Based
Submission
Quoting the
Ideal Solution
Quote & Statement
of Work Document
Demonstration
& Proof Of
Concept
Solution
Implementation
& Sign- Off
Solution
Implementation Sign
Off Document