Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
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KNOWLEDGEBASE AND KNOWLEDGE BYTE
Knowledgebase has been available for a number of years and contains many useful pieces of information.
Knowledgebase within the support portal includes our experiences relating to our latest equipment and solutions,
Knowledgebase is constantly updated and as such reseller technicians should check Knowledgebase before
phoning the Technical Support Line.
As well as Knowledgebase, we have Knowledge Bytes, this is where you as technicians can enter fixes that you
may have discovered. These will be sent to our Technical Support team where they will be reviewed to ensure
they fix the relevant problem, conform to all relevant health and safety standards and ultimately uploaded to
Knowledgebase and possibly the factory for permanent correction.
SUPPORT & SOLUTION BULLETINS