Troubleshooting Click the icon of the function you want to know more about.
Preface ABOUT THIS GUIDE This guide provides information about how to use the machine and what to do when a problem occurs. If you encounter a problem, check this guide before calling a support center. Please note • This guide assumes that the persons who install and use this product have a working knowledge of their computer and web browser. • For information on your operating system or web browser, please refer to your operating system guide or web browser guide, or the online Help function.
CONTENTS ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Problems Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 7)".
General Problems Placing the original and adding paper Is the original placed correctly? ●Automatic Document Feeder Do not exceed the indicator line Align the edges and place face up Insert all the way in If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect detection of the original size) Adjust to the original size If the original is stapled, be sure to remove the staples and fan the pages well before placing.
General Problems Maintenance How to clean the automatic document feeder and document glass Paper feed roller In a duplex single pass feeder (DSPF) In a reversing single pass feeder (RSPF) How to clean the bypass feed roller Removing a toner cartridge Bypass feed roller Position of staple replacement and staple jam explanation label ●Inner finisher Toner cartridge Waste toner box MX-3050N/3060N/3070N/3550N/ 3560N/3570N/4050N/4060N/4070N Discarding punch waste ●Finisher ●Saddle stitch finisher/Saddle
General Problems CHECK LIST ? Problem Check Page I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Have functions been disabled by the administrator? 10 I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED Hold down the [Home Screen] key. 10 You can check in the status of setting mode.
General Problems ? Problem Check Page PAPER DOES NOT FEED FROM THE PAPER TRAY Is the paper loaded correctly into the paper tray? 15 Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)? 15 I DON'T KNOW HOW TO CHANGE THE PAPER SIZE Set the paper size used in each tray in the tray settings. 15 THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.
General Problems ? Problem Check Page Does a message appear instructing you to check the punch module? 21 Is a different size of paper mixed in? 21 Is a paper size that cannot be punched included in the print job? 21 Is the tray selected in the printer driver set to a paper type that cannot be punched? 21 THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT Is the stapling position setting correctly? 21 Are the punching positions setting correctly? 21 FOLDING DOES NOT TAKE PLACE Did the
General Problems I CAN'T USE A PARTICULAR FUNCTION OR ? PERIPHERAL DEVICE Check Have functions been disabled by the administrator? ? ! Solution ■ Check with your administrator. Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED Check ! Solution Hold down the [Home Screen] key.
General Problems Check ! Solution Did login fail three times in a row? ■ After operation unlocks, log in using the correct user information. When [A Warning when Login Fails] is enabled in the setting mode and login fails 3 times in a row, a warning will be displayed and user authentication operation will lock for 5 minutes. (If you do not know your user information, contact your administrator.
General Problems Check Is the detection range set correctly? ! Solution ■ Adjust the detection range. Motion sensor Near ? Far PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB Check ! Solution Is a tray out of paper? ■ Add paper as instructed by the message in the touch panel. Is the machine out of toner? ■ Replace the toner cartridge. ► Maintenance (page 6) Has a paper misfeed occurred? ■ Remove the misfeed as instructed by the message in the touch panel.
General Problems ? I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING Check ! Solution You can prohibit color printing in User Control. ■ When user authentication is enabled, you can prohibit color printing for specific users. ⇒ "Settings" → [User Control] → [User List]. ⇒ "Settings" → [User Control] → [Machine Page Limit Setting]. For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings.
General Problems THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT ? FEEDER) Check ! Solution Is too much paper loaded into the document feeder tray? ■ Make sure that the stack of paper in the tray is not higher than the indicator line. ► Placing the original and adding paper (page 5) Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan size to [Long Size]. (Note that long originals cannot be copied using the copy function.
General Problems Check ! Solution Is the paper size specified? ■ If you are using a non-standard size, be sure to specify the paper size. If the size of paper loaded into a tray was changed, be sure to check the paper size setting.
General Problems ? THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN Check Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. ! Solution ■ This may improve some states of paper curling. ► Placing the original and adding paper (page 5) ? THE IMAGE IS SKEWED ON THE PAPER Check ! Solution Is too much paper loaded into the bypass tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line.
General Problems ? LINES APPEAR IN THE SCANNED IMAGE Check ! Solution Are the scanning areas of the document glass or automatic document feeder dirty? ■ Clean the scanning areas of the document glass or automatic document feeder. ► Maintenance (page 6) Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller. ► Maintenance (page 6) Did you clean the main charger of the photoconductive drum? ■ Clean the main charger of the photoconductive drum.
General Problems WHEN PRINTING ON THICK PAPER, THE PRINT ? RESULT IS DIRTY FROM THE 2ND PAGE ON Check Has the paper type been set correctly? ! Solution ■ Set the correct paper type in the tray settings. Make sure that the following did not occur: • When using heavy paper, change the paper type in the tray settings to Heavy. (The image may disappear if rubbed.) • Paper other than heavy paper is being used, but heavy paper is selected in the tray settings. (This may cause creases and misfeeds.
General Problems PRINTING TAKES PLACE ON THE WRONG SIDE ? OF THE PAPER Check Is the paper loaded with the print side facing in the correct direction? ? ! Solution ■ Make sure that the print side of paper is facing in the correct direction. • Trays 1 to 4: Place the paper with the print side face up.* • Bypass Tray, Tray 5: Place the paper with the print side face down.* * When the paper type is "Pre-Printed" or "Letter Head", load the paper in the opposite way.
General Problems THE FINISHER/SADDLE FINISHER DOES NOT ? OPERATE Check ! Solution Does a message appear indicating that you need to remove paper from the stapler compiler? ■ Remove all remaining paper from the stapler compiler. Have functions been disabled by the administrator? ■ Check with your administrator. Some functions may have been disabled in the setting mode.
General Problems ? PUNCHING DOES NOT TAKE PLACE Check ! Solution Does a message appear instructing you to check the punch module? ■ Dispose of punch scraps. ► Maintenance (page 6) Is a different size of paper mixed in? ■ Punching is not possible when different widths of paper are mixed together. To perform mixed size punching, use paper of the same width and select the [Same Width] setting. When copying, select [Same Width] for [Mixed Size Original] in [Others].
General Problems PREVIEW IMAGES OR THUMBNAIL IMAGES DO ? NOT APPEAR Check Are there a number of jobs waiting to be executed? ? Solution ■ Wait until several of the jobs have been executed. THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Is the brightness properly adjusted? ? ! ! Solution ■ Tap the [LCD Control] key ( ) on the home screen to adjust the brightness.
General Problems I DON'T KNOW HOW TO CHANGE THE BACKGROUND ? COLOR OF THE HOME SCREEN Check You can change the background color in "MFP Display Pattern Setting". ? Solution ■ Open the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide.
General Problems I DON'T KNOW HOW TO ADJUST THE TIME THE ? MACHINE ENTERS ENERGY SAVE MODE Check Set the time the machine enters energy save mode in the Energy Save settings of setting mode. ! Solution ■ Set the time the machine enters energy save mode in the Energy Save settings of setting mode. Set the time the machine enters Preheat Mode.
Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Copying Problems ? 2-SIDED COPYING DOES NOT TAKE PLACE Check ! Solution Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying? ■ Check "Paper Tray Settings" in the setting mode. ⇒ "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job] Check the [Tray Settings] in the home screen.
Copying Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check Is the image too light? Is the image too dark? ! Solution ■ Select an appropriate exposure mode for the original being copied and adjust the exposure level manually. Has an appropriate exposure mode for the original type been selected? ■ Select one of the following modes depending on the original type. (This can be set in normal mode.) • Text Use this mode for regular text documents.
Copying Problems ? COLORS ARE OFF Check Did you perform "Registration Adjustment"? ! Solution ■ Ask your administrator to perform "Registration Adjustment". ⇒ "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] → [Collective Adjustment] → [Registration Adjustment] . If the color tones are off, perform [Auto Color Calibration (for Copy)] after finishing registration adjustment. (If the colors are still off after calibration, repeating calibration may improve the results.
Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem Check Page Is your PC connected correctly to the machine? 30 Is the machine connected to the same network (LAN, etc.
Printing Problems ? Problem Check Page Are you using a type of paper (envelopes, punch paper, etc.
Printing Problems Check ! Solution Are the network connection devices operating normally? ■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. Is the I/O timeout setting too short? ■ Check with your administrator. If the I/O timeout setting is too short, errors may occur while writing to the printer.
Printing Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution ■ If the print data has not been spooled to the machine, refer to the manual for your operating system or application. If the print data has been spooled to the machine, tap the [Job Status] key, the [Spool] key, or the [Job Queue] key, and select the job you want to delete from the list. Open the action panel and tap [Stop/Delete]. A message will appear to confirm the cancelation.
Printing Problems ? I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (POSTCARDS, ENVELOPES, ETC.) Check Load postcards in tray 1 or the bypass tray. Load envelopes or other special media in the bypass tray. ! Solution ■ Load postcards in tray 1 or the bypass tray. Load special media such as envelopes in the bypass tray. After loading the media, set the paper size and paper in [Tray Settings] in the home screen. For more information on paper settings, see the "User's Manual" .
Printing Problems DIRECT PRINTING OF A FILE IN A SHARED ? FOLDER ON A COMPUTER IS NOT POSSIBLE Check Is [IPsec Settings] enabled on the machine? ? ! Solution ■ Check with your administrator. When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment. For information about [IPsec Settings], consult your administrator.
Printing Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check ! Solution Is the overall print density too light? ■ Use the setting below to change the overall print density. Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. This setting can be set separately for color mode and monochrome mode.
Printing Problems Check Are there fine lines in the original data? ! Solution ■ Change the width of specific printed lines. Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Color Line Width Adjustment]. Increase the value of default setting [5] to make the lines thicker, or decrease the value to make the lines thinner. (Text and raster data such as bitmap images cannot be changed.
Printing Problems ? MANY GARBLED CHARACTERS ARE PRINTED Check Is your computer or the machine in an unstable state? ! Solution ■ Cancel printing, restart your PC and the machine, and try printing again. If there is only a small amount of free space remaining in the memory or hard drive of your PC, or if a large number of jobs have been spooled on the machine and only a small amount of free space remains, text may be printed as garbled characters.
Fax Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Fax Problems ? Problem Check Page I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES Enable the image preview setting for received faxes in setting mode. 45 NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Have you adjusted the volume in the speaker settings of setting mode? 46 You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode.
Fax Problems Check ! Solution Does a message appear notifying you that the original size was not detected? ■ Place the original again. If the original size is still not detected correctly, specify the original size manually. Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? ■ Perform the transmission again.
Fax Problems TRANSMISSION DOES NOT BEGIN AT THE ? SPECIFIED TIME Check ! Solution Is the machine's clock set to the correct time? ■ Set the clock to the correct time. ⇒ "Settings" → [System Settings] → [Common Settings] → [Clock] Is a transmission in progress? ■ If another transmission is in progress when the specified time arrives, the timer operation will begin after that transmission is finished.
Fax Problems MANUAL RECEPTION/POLLING RECEPTION ? ARE NOT POSSIBLE Check Is little free memory remaining? ! Solution ■ If any of the following applies, print or delete received faxes to increase available memory space for receiving faxes. • The memory contains data that has been received with the received image check setting enabled. • The memory contains data that has been received with confidential reception or that is protected by a password. • A fax is stored in the memory box.
Fax Problems ? DIALING IS NOT POSSIBLE Check ! Solution Is the extension telephone connected? ■ Check the connections. Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure.
Fax Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY ? OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ? ! Solution ■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.
Fax Problems I DON'T KNOW HOW TO FORWARD RECEIVED ? FAXES Check Use the received fax forwarding settings in setting mode. ? ! Solution ■ You can forward received faxes to a forwarding destination set in advance. Enable [Inbound Routing Settings] in "Settings (administrator)" - [System Settings] → [Image Send Settings] → [Inbound Routing (Forwarding/Storing) Settings]. Tap [Add] and set the forwarding destination and forwarding conditions.
Fax Problems ? NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Check ! Solution Have you adjusted the volume in the speaker settings of setting mode? ■ Adjust the on-hook volume, ringing volume, line monitor volume, send/receive completion volume, and send/receive error volume in "Settings (administrator)".
Fax Problems THE DATA NOTIFICATION INDICATOR DOES ? NOT TURN OFF Check ! Solution Did you retrieve a received fax that was printed? ■ The data notification indicator blinks until received faxes are retrieved. Is an error preventing received faxes from being printed? ■ The data notification indicator blinks when a received fax remains in memory without being printed. Clear the error that is preventing printing.
Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Image Send Problems ? Problem Check Page I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Use the [Format] key. 54 I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE Tap the [Address Review] key.
Image Send Problems AUTO SELECTION OF THE COLOR MODE DOES ? NOT TAKE PLACE CORRECTLY Check Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the original very light? • Is the color in the original very dark, almost black? • Is only a very small area of the original colored? ? ! Solution ■ Specify the color mode manually.
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check Is the resolution setting appropriate at the time of scanning? ! Solution ■ Select resolution and data compression settings that are suited to the purpose of transmission.
Image Send Problems THE QUALITY OF THE SCANNED IMAGE IS ? POOR Check ! Solution Is the original printed matter such as a book or magazine? ■ To reduce the moire effect, take the following procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device").
Image Send Problems THE SCANNED IMAGE IS UPSIDE DOWN OR ON ? ITS SIDE Check Are Internet fax addresses included in the transmission? ? ! Solution ■ Send the image to the scan mode and Internet fax mode destinations separately.
Image Send Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY ? OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ? ! Solution ■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.
Image Send Problems AFTER THE ROUTER WAS REPLACED, I CAN'T ? USE SCAN TO NETWORK FOLDER OR SCAN Check Has the machine's IP address been changed? ! Solution ■ Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode.
Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM ? FOLDER Check ! Solution Do the custom folders created with the machine appear in "Folder Information"? (When printing) ■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. Does the custom folder have a PIN Code? ■ Enter the PIN Code configured in the machine in the document filing save screen.
Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO ? [Confidential] Check Is the file in the Quick File folder? ? Solution ■ Move the file to a different folder and then set its property to "Confidential". [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? ■ When you insert a USB memory device in the machine, a message will appear. To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears. Place the original and tap the [Start] key to scan the document into the USB memory device.
2016F-EN3
