MFP TT-20352 Models: Priority: Date: Subject: Description: Details: Note: TECHNICAL TIP MX-M283N/MX-M363N/MX-M453N/MX-M503N MX-M623N/MX-M753N MX-4100N/MX-4101N/MX-5001N MX-2610N/MX-3110N/MX-3610N MX-4110N/MX-4111N/MX-5110N/MX-5111N Medium October 2011 How to Integrate User Control with Active Directory This document shows how to integrate User Control with Active Directory Attributes Follow the steps in this document to get User Control to use Active Directory to set up the MFP so that the Page Limit,
TECHNICAL TIP TT- 20352 Integrating Sharp MFP User Control with Active Directory User Attributes A feature has been added to the newest Sharp products that allow the MFP User Control Function to integrate with Windows Active Directory User Attributes. This feature is called LDAP Server Access Control and it permits controlling network users in the same manner as users created locally on the MFP.
TECHNICAL TIP TT- 20352 To apply these groups for user control at the MFP only requires the administrator to assign numeric values to the user attributes. These values correspond to the index number of the groups when they are created on the MFP.
TECHNICAL TIP TT- 20352 3. Network user who has requested that MFP display language be in Spanish. Figure 3 4. Network user who is not allowed to use any function on the MFP. Figure 4 The above login screens are based on the following tutorial using a simplistic scenario and a small number of users for the sake of clarity. All selections made for the various users and groups were arbitrary and used for illustration purposes only.
TECHNICAL TIP TT- 20352 The following tutorial details these procedures using two different examples and demonstrates how to fully leverage the built in features of Sharp MFPs without the need of additional software or hardware. Example Setups of MFP User Control Integrated with Active Directory Example 1 – Using Attributes from the Telephone Tab of the AD User In this scenario, a fictitious company (Testers Inc.) is hosted by a single domain controller (Exch2010) with a domain name of TESTDOMAIN.COM.
TECHNICAL TIP TT- 20352 The actual names of the attributes are different than the names that are shown on the Telephones tab.
TECHNICAL TIP TT- 20352 The following attributes are accessed using the Other button for the individual attributes shown above on the Telephones tab. These particular attributes can contain more than one value. If they are used for field values for the MFP’s Custom LDAP Server setup, they can contain only a single value.
TECHNICAL TIP TT- 20352 NOTE: Creating an Unlimited_Group is not really required. However, it is done here to make the exercise easier to follow.
TECHNICAL TIP TT- 20352 d. At the Page Limit Group List page, click on the Add button to create another group. Next, type Limited_Group for the name of this group. Leave all Black and White Copier, Prints and Prints (Document Filing) as Unlimited. Select Limited for all color modes for printing and copying and set the limit to 1000. Leave List Prints and Scanning at Unlimited. Click on the Submit button when done. Note that each group is assigned a group number.
TECHNICAL TIP TT- 20352 e. Next, click on the Authority Group List and click on the Add button to create the first authority group. f. Type in Color for the Group Name and select User as the Registration Model. Leave all selections for all modes to Approved and click on the Submit button when done.
TECHNICAL TIP TT- 20352 g. Click on the Add button at the Authority Group List page to add the next authority group. Type in Black_and_White as the group name and select Guest as the Registration Model. Ensure that all color modes for copying and printing are set to Prohibited. h. Under the Document Filing section, select Prohibited for Scan to HDD Color Mode Approval Setting and Prints (Document Filing) Color Mode Approval Setting.
TECHNICAL TIP TT- 20352 i. Click on the Add button at the Authority Group List page to add the last authority group. Type in Restricted_User as the group name and select Guest as the Registration Model. As this group will be used to prevent unauthorized access to the MFP, set all modes to Prohibited. Click on the Submit button when done. j. Each authority group name is assigned a group number when created.
TECHNICAL TIP TT- 20352 k. Click on the Favorite Operation Group List menu and then click on the Add button to create the first operation group. l. Type in English for the group name, select Follow the System Settings for the Registration Model and click on the System Settings tab. (As English is the default language used by the MFP, this group does not have to be created but it is included to make the exercise easier to follow.) m.
TECHNICAL TIP TT- 20352 n. Click on the Add button at the Favorite Operation Group List page to create the next operation group. Type in Russian for the group name, select Follow the System Settings for the Registration Model and click on the System Settings tab. Scroll down the page until the MFP Display Language Setting selection is seen and select Russian. For Keyboard Select, select Russian and set the MFP Display Pattern Setting to Pattern 2.Click on the Submit button when done. o.
TECHNICAL TIP TT- 20352 p. Finally, click on the Add button at the Favorite Operation Group List page to create the last operation group. Type in Unauthorized for the group name, select English for the Registration Model and click on the System Settings tab. Scroll down the page and set the MFP Display Pattern Setting to Pattern 5. (This is to provide a visual cue when an unauthorized user logs into the MFP.) q. Enable the check boxes next to No Display for all custom keys on this page.
TECHNICAL TIP TT- 20352 3. Create a new Global Address Book with a Custom LDAP Server on the MFP and link it with the User Control Function. a. On the main Web page of the MFP, click on Network Settings, click on LDAP Settings and then click the Add button to create a new Global Address Book. b. Fill in the appropriate values for the LDAP server being connected to, select Custom for the Server Type drop down box and enter the attribute names that will be used for Linkage with User Control Function.
TECHNICAL TIP TT- 20352 c. The newly created Custom LDAP Server (in this case named Authority Server) is added to the Global Address Book List. 4. Enable User Control on the MFP. a. On the main Web page of the MFP, click on User Control and then click on Default Settings. Select Enable from the drop down list and click the radio button next to Authenticate a User by Login Name and Password.
TECHNICAL TIP TT- 20352 5. Update user attributes in Active Directory NOTE: This step should be completed by the network administrator. In this example, the Page Limit and Authority Groups are applied to users based on their job title and department stored on their Organization tab in Active Directory. By default, all users are assigned a Favorite Operation Group with the MFP display in English.
TECHNICAL TIP TT- 20352 The user attributes in this example can be edited manually by using the Active Directory Computer and User administrative tool on the LDAP server. a. On the LDAP server, start the Active Directory Computer and User administrative tool and open the container or organizational unit where the users are located (in this example, it is the TestUsers organizational unit). Highlight the first user, right click, select Properties and click on the Organization tab. b.
TECHNICAL TIP TT- 20352 c. Click on the Telephones tab and enter the following values for this user: In the Home field, enter a value of 1 (Unlimited_Group); In the Pager field, enter a value of 1 (Color); In the IP Phone field, enter a value of 1 (English.). Click on the OK button when done. d. Highlight the next user, right click, select Properties and click on the Organization tab to determine what groups should be assigned to him.
TECHNICAL TIP TT- 20352 e. This individual has a job title of Staff and is part of the Production department. As a staff member in this department, he is not allowed any color functions and his output of copies and prints are limited. As a result, he is to be assigned to the Limited_Group Page Limit Group and the Black_and_White Authority Group. He has requested that the MFP display language be in his native language of Spanish so he will be assigned to the Spanish Favorite Operations Group. f.
TECHNICAL TIP TT- 20352 6. Clone User Control, LDAP and Network Settings with Device Cloning. If additional MFPs in the same network will be using LDAP Server Access Control, use the following procedure to clone the settings required after testing the original unit. a. Open the Service Web page of the MFP just configured using the following URL in Windows Internet Explorer: http://{IP_Address_of MFP}/service_testpage.html b.
TECHNICAL TIP TT- 20352 d. Click on the Save button to save the exported *.bin file in a known location on your computer. e. Next, log into the Service Web page of the target MFP from the same computer where you saved the *.bin file. Click on the Device Cloning menu item and the click on the Browse button in the Import Settings area. Navigate to the saved *.bin file and click on the Open button.
TECHNICAL TIP TT- 20352 f. Click on the Execute button in the Import Settings section to import the clone file into the target MFP. g. Repeat the above steps until all MFPs have the same clone file imported. Now network users will be have the same user experience regardless of which MFP they use in their network.
TECHNICAL TIP TT- 20352 Example 2 – Using Attributes Common to all Users The domain in this scenario (Sharpshow.com) uses a different Active Directory organizational structure but it has the same requirements as the previous example. The domain administrator has created users in organizational units based on user roles as well as departments. The company wants to have all users log into MFP with their network credentials to restrict usage of the MFP.
TECHNICAL TIP TT- 20352 However, when multiple users are selected, only the tabs and attributes common to all selected users are displayed as shown below. Clicking on the check box next to the attribute name allows values to be filled in that will be stored for all selected users. NOTE: Even though it would be possible to apply the same Telephone number, Fax and E-mail address to all of the selected users, it would be a poor practice to do so.
TECHNICAL TIP TT- 20352 As discussed before, the actual names of the attributes are different than the names that are displayed on the tabs. Display Name Attribute Name Normally Unused Description description Yes Office physicalDeliveryOfficeName Yes Telephone number telephoneNumber No FAX facsimileTelephoneNumber No Web page wWWHomePage Yes E-mail mail No 2. Create Page Limit, Authority and Favorite Operation Groups on the MFP. a.
TECHNICAL TIP TT- 20352 b. Click on the User Control, click on Page Limit Groups List and then click on the Add button when the page below appears. c. Type in a descriptive name for the group in the Group Name field. In this case, type in Unlimited_Group as this group has no restrictions on page limits. As this is the first group being created, the Registration Model drop down box will be at the default value of Unlimited. Leave all page values at Unlimited and click on the Submit button.
TECHNICAL TIP TT- 20352 d. At the Page Limit Group List page, click on the Add button to create another group. Next, type Limited_Group for the name of this group. Leave all Black and White Copier, Prints and Prints (Document Filing) as Unlimited. Select Limited for all color modes for printing and copying and set the limit to 1000. Leave List Prints and Scanning at Unlimited. Click on the Submit button when done. Note that each group name is assigned a group number.
TECHNICAL TIP TT- 20352 e. Next, click on the Authority Group List and click on the Add button to create the first authority group. f. Type in Color for the Group Name and select User as the Registration Model. Leave all selections for all modes to Approved and click on the Submit button when done.
TECHNICAL TIP TT- 20352 g. Click on the Add button at the Authority Group List page to add the next authority group. Type in Black_and_White as the group name and select Guest as the Registration Model. Ensure that all color modes for copying and printing are set to Prohibited. h. Under the Document Filing section, select Prohibited for Scan to HDD Color Mode Approval Setting and Prints (Document Filing) Color Mode Approval Setting.
TECHNICAL TIP TT- 20352 i. Click on the Add button at the Authority Group List page to add the last authority group. Type in Restricted_User as the group name and select Guest as the Registration Model. As this group will be used to prevent unauthorized access to the MFP, set all modes to Prohibited. Click on the Submit button when done. j. Each authority group name is assigned a group number when created.
TECHNICAL TIP TT- 20352 k. Click on the Favorite Operation Group List menu and then click on the Add button to create the first operation group. l. Type in English for the group name, select Follow the System Settings for the Registration Model and click on the System Settings tab. (As English is the default language used by the MFP, this group does not have to be created but it is included to make the exercise easier to follow.) m.
TECHNICAL TIP TT- 20352 n. Click on the Add button at the Favorite Operation Group List page to create the next operation group. Type in Russian for the group name, select Follow the System Settings for the Registration Model and click on the System Settings tab. Scroll down the page until the MFP Display Language Setting selection is seen and select Russian. For Keyboard Select, select Russian and set the MFP Display Pattern Setting to Pattern 2.Click on the Submit button when done. o.
TECHNICAL TIP TT- 20352 p. Finally, click on the Add button at the Favorite Operation Group List page to create the last operation group. Type in Unauthorized for the group name, select English for the Registration Model and click on the System Settings tab. Scroll down the page and set the MFP Display Pattern Setting to Pattern 5. (This is to provide a visual cue when an unauthorized user logs into the MFP.) q. Enable the check boxes next to No Display for all custom keys on this page.
TECHNICAL TIP TT- 20352 3. Create a new Global Address Book with a Custom LDAP Server on the MFP and link it with User Control Function. a. On the main Web page of the MFP, click on Network Settings, click on LDAP Settings and then click on the Add button to create a new Global Address Book. b. Fill in the appropriate values for the LDAP server being connected to, select Custom for the Server Type drop down box and enter the attribute names that will be used for Linkage with User Control Function.
TECHNICAL TIP TT- 20352 c. The newly created Custom LDAP Server (in this case named Authority Server) is added to the Global Address Book List. 4. Enable User Control on the MFP. a. On the main Web page of the MFP, click on User Control and then click on Default Settings. Select Enable from the drop down list and click the radio button next to Authenticate a User by Login Name and Password.
TECHNICAL TIP TT- 20352 5. Update user attributes in Active Directory NOTE: This step should be completed by the network administrator. In this example, the Page Limit and Authority Groups are applied to users based on their accounts created in the Organizational Unit that corresponds to the department they work in. However, all managers, regardless of department are placed in the Managers organizational unit in Active Directory.
TECHNICAL TIP TT- 20352 a. On the LDAP server, start the Active Directory Computer and User administrative tool and open the first organizational unit where the users are located (in this example, it is the Advertisers organizational unit). Highlight all the users in the organizational unit, right click and select Properties. On the General tab, click on the checkboxes for Description, Office and Web page. Fill in the attribute values appropriate for this group. Click on the OK button when done.
TECHNICAL TIP TT- 20352 b. All users in the Advertiser organization will be assigned the attribute values just submitted. To verify this, highlight a single user, right click and select Properties. Ensure that the Description, Office and Web page attributes are correct on the General tab. Click on OK when done.
TECHNICAL TIP TT- 20352 c. Next, open the Managers organization unit. Highlight all the users in this unit, right click and select Properties. On the General tab, click on the checkboxes for Description, Office and Web page. Fill in the attribute values appropriate for the managers as shown below. Click on the OK button when done.
TECHNICAL TIP TT- 20352 d. Next, open the Production organization unit. Highlight all the users in this unit, right click and select Properties. On the General tab, click on the checkboxes for Description, Office and Web page. Fill in the attribute values appropriate for the staff in the Production unit as shown. Click on the OK button when done.
TECHNICAL TIP TT- 20352 e. Finally, open the Temporary organizational unit. Highlight all the users in this unit, right click and select Properties. On the General tab, click on the checkboxes for Description, Office and Web page. Fill in the attribute values appropriate for the managers as shown below. Click on the OK button when done. Display Name Description Office Web page f.
TECHNICAL TIP TT- 20352 6. Clone User Control, LDAP and Network Settings with Device Cloning. If additional MFPs in the same network will be using LDAP Server Access Control, use the following procedure to clone the settings required after testing the original unit. a. Open the Service Web page of the MFP just configured using the following URL in Windows Internet Explorer: http://{IP_Address_of MFP}/service_testpage.html b.
TECHNICAL TIP TT- 20352 d. Click on the Save button to save the exported *.bin file in a known location on your computer. e. Next, log into the Service Web page of the target MFP from the same computer where you saved the *.bin file. Click on the Device Cloning menu item and the click on the Browse button in the Import Settings area. Navigate to the saved *.bin file and click on the Open button.
TECHNICAL TIP TT- 20352 f. Click on the Execute button to import the clone file into the target MFP. g. Repeat the above steps until all MFPs have the same clone file imported. Now network users will be have the same user experience regardless of which MFP they use in their network.
MFP TT-20364 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP MX-M623U/MX-M753U MX-M623N/MX-M753N Medium November 2011 Delay Between Scans Scanner is moving after every copy/scan causing delay between jobs Feature Added with New Firmware As the countermeasure for the lines when scanning the data from the document feeder, we have added the mode to search the most uncontaminated scan position.
MFP TT-20374 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP Current MFP Models Medium December 2011 Network Scanner Tool Cannot Detect MFP with Auto Detect or Manual MFP does not show in scanner list. Blocked SNMP protocol. Network Scanner Tool uses the SNMP protocol to detect the scanner. Check that the MFP has SNMP protocol allowed under Security Settings – Port Control. Check for any network hardware or software blocking this protocol.
MFP TT-20386 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP All Sharp MFPs Medium January 2012 Acrobat Reduces Page to 96% when Printing When Printing from Acrobat, pages are reduced to 96%. Page Scaling Setting within Acrobat. Change the Page Scaling option to None. Selecting Shrink to Printable Area or Fit to Printable Area will result in reduction of page to 96%. By selecting None, the document will be printed at full size 100%.
MFP TT-20394 Models: Priority: Date: Subject: Details: TECHNICAL TIP MX-M623N/MX-M753N/MX-M623U/MX-M753U Medium February 2012 Automatic Copy and Printer Calibration Please see below and on the following page for instructions on how to perform the Automatic Copy and Printer Calibration Note: Automatic Copy and Printer calibration should be performed under the following conditions: 1. At installation. 2. At Preventive Maintenance. 3.
TECHNICAL TIP TT-20394 Automatic Color Copy and Printer calibration (Combined) Simulation 46-74 In most cases, you should be able to run Simulation 46-74 and perform Copy and Printer calibration at the same time. In some cases, you may wish to perform these adjustments separately, using Simulations 46-24 for Copy mode, and 67-24 for print mode. 1. Select a Factory Color Balance Target (If desired) before performing automatic calibration, you can select a new Factory Definition.
MFP TT-20395 Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP MX-M623N/MX-M753N/MX-M623U/MX-M753U Medium February 2012 MFP Calibration Checklist Image quality problems occur MFP is out of adjustment Refer to the following checklist In order for calibration to be accurate, the following adjustments should be performed or checked at Install or PM. (Refer to the adjustment section of the Service Manual for details): 1. ADJ 1-A Confirm Doctor Blade gap is in specification (Must be .
MFP TECHNICAL TIP TT-20405 Models: MX-FXX2 • Option for: Priority: MX-2600N/MX-3100N MX-4100N/MX-4101N/MX-5001N MX-M283N/MX-M363N/MX-M453N/MX-M503N MX-M363U/MX-M453U/MX-M503U MX-M623N/MX-M753N MX-M623U/MX-M753U Medium Date: March 2012 Subject: Communications Errors NG and ComE when Sending or Receiving Symptom: Solution: Not able to send or receive due to communication errors. Slow down modem speed and turn off jbig and v.34 speed.
MFP TT-20412 Models: Priority: Date: Subject: Description: Details: TECHNICAL TIP MX-M283N/MX-M363N/MX-M453N/MX-M503N MX-M623N/MX-M753N MX-4100N/MX-4101N/MX-5001N MX-2610N/MX-3110N/MX-3610N MX-4110N/MX-4111N/MX-5110N/MX-5111N Medium April 2012 Authentication and Access Control with Active Directory and HID Cards MFP users can now be authenticated and controlled using HID access cards and card readers.
Network Login Using a USB HID Card Reader with the Aries and Virgo MFP On the Sharp C-Jupiter II, Jupiter III, Dragon III, Aries and Virgo series MFPs, you can link authority groups, favorite operation groups and page limit groups to unused attribute fields in individual user records in active directory. By using a Custom LDAP address book with LDAP Server Access Control for authentication, network users can be controlled in the same fashion as was previously possible only with local MFP accounts.
A. User granted full control for Color and Black and White mode operations. B. User granted only Black and White mode operations.
C. User prohibited from using any functions of the MFP. D. Screen presented when the LDAP server is not available for a user granted full control. (Pressing the OK button allows access to the MFP panel.
The following are the steps used to create the custom LDAP server with LDAP Server Access Control with a HID card for network authentication on a Sharp MX-5111N that produced the screens shown above. NOTE: It is assumed that the MFP has been previously installed and properly configured in the network. Further, full administrative access and knowledge of Active Directory is available. A. Create Authority Groups 1. Navigate to the home page of the MFP. 2.
6. Next, add another Authority Group naming it B&W Only and select Color Prohibited as the registration model. Click on the Submit button. 7. Finally, add another Authority Group naming it No Access and select Guest as the registration model. Select Prohibit for all functions on this page and click on the Submit button when done. The Authority Group List should appear as below. B.
2. Click on the Add button and the new Favorite Operation Group Registration screen will appear. Name this group Green – Full Control and click on the System Settings tab. 3. Scroll down the page to the MFP Display Pattern Settings and select Pattern 4 (green background) from the drop down box and click on the Submit button. 4. Next, add another Favorite Operation Group, name this group Blue – B&W Only and then click on the System Settings tab.
C. Create Custom LDAP Server on the MFP 1. Click on Network Settings on the left hand menu item and then click on the LDAP Settings sub menu. 2. Click on the Add button and the new Global Address Book Settings screen will appear. 3. Enter the name to use for this address book, the LDAP search root and the IP address or DNS name of the LDAP server. NOTE: It is important that the Search Root field has at least the domain root path entered.
b. wWWHomePage (Displayed as Web page on user’s General tab in Active Directory Users and Computers) c. ipPhone (Displayed as IP phone on user’s Telephone tab in Active Directory Users and Computers) 7. Under the Linkage with User Control Function, type in physicalDeliveryOfficeName in the field for Authority Group, wWWHomePage in the field for Favorite Operation Group and ipPhone in the field for Card ID. 8.
D. Update user attributes in Active Directory NOTE: The following steps should be performed by a qualified Network Administrator. The Active Directory structure used for this example places users in organizational units that correspond to their job functions. MFP permissions will be based on these organizational units. Users in the Advertising and Managers organizational units will have permissions to use all functions of the MFP and can print in color or black and white.
4. Expand the Production ou and highlight all users. Right click, select Properties and click on General tab. Click on the check boxes next to Office and Web page. Place a 2 in the Office and Web page fields and then click on OK. All users in this unit will now belong to the B&W Only authority group and the Blue – B&W Only favorite operations group. 5. Expand the Temporary ou and highlight all users. Right click, select Properties and click on General tab.
6. Next, users assigned with HID cards that are to be given access to the MFP must have their HID card number added to their user attributes. In the Active Directory Users and Computers tool, right click on the user name to add a card to and select Properties. Click on the Telephones tab and fill in the IP phone field with the number contained on the HID card. Click on OK when done. 7. Repeat for each user who will have access to the MFP keeping in mind that a card can only be registered to a single user.
E. Install the Card Reader to the MFP and enable User Control. All that remains to implement this solution is to install the HID card reader on the MFP and set the authentication method to HID card only. The following 1. At the MFP, press the Settings button on the Home screen of the display. 2. At the Settings screen, press the Administrative Login button.
3. When the following screen appears, type in the administrator password (default admin) and then press the OK button. 4. Press the Login button.
5. When the Settings screen reappears, click on the User Control menu to expand it and then click on Card Type / Card Reader Settings. 6. Click on the checkbox for Use IC Card for Authentication and then press the Submit button.
7. Scroll down under User Control, select the Card Reader Device Registration menu item and then click on the Read button. 8. When the following message appears, insert the USB cable from the HID card reader into the USB connector of the MFP and then press the OK button.
9. After a few moments, the Product ID and Vendor ID fields will be populated with the values from the card reader. Click on the Submit button after this occurs. 10. Under User Control select Default Settings menu item.
11. Select Enable from the drop down list for User Authentication and leave the Authentication Method Setting at the default as shown. 12. Scroll down and select the LDAP server created for use as the authentication server from the drop down list. Check the box next to Perform LDAP server access control and any other desired options on this screen.
13. Scroll down to the last screen, click on the box next to Automatic Login with a Card and click on the radio button for Only Card Authentication Approved. Click on the Submit button when done. 14. The Home screen will then be displayed as shown below and only users with their HID cards registered in Active Directory or the MFP administrator can log into the MFP.
MFP TT-20414 Models: Priority: Date: Subject: Description: Details: Note: TECHNICAL TIP MX-2310U/MX-3111U MX-2600N/MX-3100N MX-4100N/MX-4101N/MX-5001N MX-2610N/MX-3110N/MX-3610N MX-4110N/MX-4111N/MX-5110N/MX-5111N MX-M264N/MX-M314N/MX-M354N MX-M283N/MX-M363N/MX-M453N/MX-M503N MX-M623N/MX-M753N Medium April 2012 Automatically Print Stored Jobs How to automatically print jobs when logging into the MFP. Follow these instructions to set up automatic printing using job retention.
TECHNICAL TIP TT-20414 When User Control is enabled and printing using Retention under the Job Handling tab of the print driver preferences, jobs can be set to print automatically when logging in. The user name for the job goes into the Default Job ID field. If the User Name box is checked and the field is filled out, this will be the user name associated with the print job.
TECHNICAL TIP TT-20414 If using LDAP authentication, there is no need to create users under the user list. Leave the Default Job ID box unchecked in the print driver. Send jobs into Retention from the print driver, then log in at the MFP panel using the user’s domain login and the user will be prompted to print their stored jobs. Please note that if the files are password protected or if they are in a folder that is password protected they will not be printed.
MFP TT-20422R Models: Priority: Date: Subject: Symptom: Cause: Solution: TECHNICAL TIP MX-M283N/MX-M363N/MX-M453N/MX-M503N MX-M363U/MX-M453U/MX-M503U MX-M623N/MX-M753N MX-M623U/MX-M753U Medium May 2012 Procedure to Resolve U2-30 Error Code U2-30 Code on display panel on MFP. At power on, the MFP must identify its 8 digit serial number. The serial number is electronically stored in 2 locations, on EEPROMs located On MFP Control PWB and the PCU PWB.
TECHNICAL TIP TT-20422 Troubleshooting: 1. Try to reset the U2-30 error by executing Simulation 16. 2. The electronic serial number data stored on an EEPROM located on the MFP control PWB (ICU) and the electronic serial number data stored on an EEPROM located on the PCU PWB (PCU) must match the actual serial number tag on the left side of the machine. Both electronic serial numbers MUST match the Serial tag! No exceptions! 3.
TECHNICAL TIP TT-20422 Step 3) Original Components: To avoid delays, the following components must be sent to the factory in order to restore serial number information. There are no exceptions. MFP Control PWB EEPROM PCU PWB EEPROM Important notes: Before removing each EEPROM, make a note of which direction the dimple is facing. It is critical that the replacement EEPROM is installed in the correct orientation. Before removing each EEPROM, Mark or label each EEPROM.
TECHNICAL TIP TT-20422 Addendum Replacement Parts: Please be aware that the part numbers for the EEPROMs are only provided in the PWB Parts Guide.
