Operation Manual, Troubleshooting

28
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When
user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem Check Page
PRINTING DOES NOT TAKE PLACE Is your PC connected correctly to the machine?
29
Is the machine connected to the same network (LAN, etc.) as your PC?
29
Is the IP address selected correctly? (Windows) 29
Are you using a printer port created using Standard TCP/IP Port?
(Windows)
29
Is your computer in an unstable state?
29
Is the machine specified correctly in the application that you are using
for printing?
29
Are the network connection devices operating normally?
29
Is the I/O timeout setting too short?
30
Was a Notice Page printed?
30
Have functions been disabled by the administrator?
30
Did you save settings in the Condition Settings that cannot be used with
your current option configuration?
30
I DON'T KNOW WHICH PRINTER
DRIVER TO INSTALL
Check the features of each printer driver before installing.
30
I DON'T KNOW HOW TO CANCEL
PRINTING
Follow the steps below to cancel printing
31
I DON'T KNOW HOW TO PRINT ON
SPECIAL MEDIA (ENVELOPES,
ETC.)
Load envelopes or other special media in the bypass tray. 31
2-SIDED PRINTING DOES NOT
TAKE PLACE
Does the paper type setting of the selected tray specify a type of paper
that cannot be used for 2-sided printing?
31
Are you using a special size or type of paper?
31
Have functions been disabled by the administrator?
31
DIRECT PRINTING OF A FILE IN A
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
Is [IPsec Settings] enabled on the machine?
32
A TRAY, FINISHER, OR OTHER
PERIPHERAL DEVICE INSTALLED
ON THE MACHINE CANNOT BE
USED
Have the peripheral devices that are installed on the machine been
configured with the printer driver?
32
THE IMAGE IS GRAINY Are the printer driver settings appropriate for the print job?
32
THE IMAGE IS TOO LIGHT OR TOO
DARK
Is the overall print density too light?
33
Does the image (particularly a photo) need correction? (Windows)
33
TEXT AND LINES ARE FAINT AND
DIFFICULT TO SEE
Was color data printed in black and white? (Windows)
33
Is the overall print density too light?
33
Are there fine lines in the original data?
33
PART OF THE IMAGE IS CUT OFF Does the paper size specified by the job match the size of paper loaded
into the tray?
34
Is the print orientation setting (portrait or landscape) correct?
34
Are the margins set correctly in the layout settings of the application?
34
THE IMAGE IS UPSIDE DOWN Are you using a type of paper (envelopes, punch paper, etc.) that can
only be loaded in a fixed orientation?
34
Is the correct binding position selected for 2-sided printing?
34
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Printing Problems