Troubleshooting Click the icon of the function you want to know more about.
Preface ABOUT THIS GUIDE This guide provides information about how to use the machine and what to do when a problem occurs. If you encounter a problem, check this guide before calling a support center. Please note • This guide assumes that the persons who install and use this product have a working knowledge of their computer and web browser. • For information on your operating system or web browser, please refer to your operating system guide or web browser guide, or the online Help function.
CONTENTS ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Problems Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 9)".
General Problems Placing the original Automatic Document Feeder Do not exceed the indicator line Align the edges and place face up Insert all the way in If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect detection of the original size) Adjust to the original size If the original is stapled, be sure to remove the staples and fan the pages well before placing.
General Problems Loading paper When a large capacity tray is installed Fan the paper When large capacity trays are installed Bypass Tray Fan the paper well before loading it. If the paper is not fanned, multiple sheets may feed at once and cause a misfeed.
General Problems Large capacity tray (MX-LCX3 N) 1 2 3 4 Do not insert spare paper or objects into the space inside the tray. Do not insert your hand into the space inside the paper table when you load paper. Large capacity trays 1 2 3 4 Bypass tray (on the machine) 1 2 3 Load the paper with the print side facing down. Bypass tray (on the large capacity trays) 1 2 3 4 Load the paper with the print side facing down.
General Problems Maintenance How to clean the automatic document feeder and document glass Replacing the toner How to clean the bypass feed roller Bypass tray (on the machine) Bypass tray (large capacity trays) Waste toner bottle 8
General Problems CHECK LIST ? Problem Check Page I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Have functions been disabled by the administrator? 11 Is an optional power cable other than for the machine connected? 11 I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED Hold down the [Home Screen] key. 12 You can check in the status of setting mode.
General Problems ? Problem Check Page I DON'T KNOW HOW TO CHANGE THE PAPER SIZE Set the paper size used in each tray in the tray settings. 16 THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem.
General Problems ? Problem Check Page THE FOLD POSITION IS NOT CORRECT Is the original placed face up or face down correctly? 22 PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Are there a number of jobs waiting to be executed? 23 THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Is the brightness properly adjusted? 23 YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF Did Auto Clear activate? 23 I DON'T KNOW WHERE THE IP ADDRESS SETTING IS The IP address is set in the Network Settings of Setting
General Problems I DON'T KNOW HOW TO CHECK THE TOTAL ? NUMBER OF PAGES USED Check ! Solution Hold down the [Home Screen] key. ■ When you hold down the [Home Screen] key, a message showing the total page usage and toner level will appear. You can check in the status of setting mode. ■ [Total Count] appears in the [Status] of setting mode. You can check the total pages used from this item.
General Problems Check Does the message "Call for service. Code:xx-xx*." appear in the touch panel? *Letters and numbers appear in xx-xx. ! Solution ■ Turn on the machine power again. ■ Make sure that the background color of the job management display at the upper right corner of the touch panel is gray, and press the [Power] button and then turn the main power switch to the " " position. Waiting at least 10 seconds and then turn the main power switch to the " " position.
General Problems ? I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING Check ! Solution You can prohibit color printing in User Control. ■ When user authentication is enabled, you can prohibit color printing for specific users. "Settings" → [User Control] → [User List]. "Settings" → [User Control] → [Machine Page Limit Setting]. For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings.
General Problems THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT ? FEEDER) Check ! Solution Is too much paper loaded into the document feeder tray? ■ Make sure that the stack of paper in the tray is not higher than the indicator line. ► Placing the original (page 5) Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan size to [Long Size]. (Note that long originals cannot be copied using the copy function.
General Problems Check ! Solution Did you add paper to the bypass tray? ■ When adding paper, remove any paper remaining in the bypass tray, combine it with the paper to be added, and reload as a single stack. If paper is added without removing the remaining paper, a misfeed may occur. Are you using punched paper? ■ When using punched paper, set the paper type to punched.
General Problems ? THE OUTPUT IS NOTICEABLY CURLED AND UNEVEN Check Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. ! Solution ■ This may improve some states of paper curling. ► Loading paper (page 6) ? THE IMAGE IS SKEWED ON THE PAPER Check ! Solution Is too much paper loaded into the bypass tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not exceed the indicator line.
General Problems ? SMUDGES APPEAR ON PRINTED OUTPUT Check ! Solution Are you using paper that is not within the specifications? ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide Are you printing on pre-punched paper? ■ Take care that the image does not overlap the punch holes.
General Problems ? I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY Check Is the output tray specified? ! Solution ■ When copying, you can select the output tray in normal mode. Tap [Output] in the base screen of normal mode. You can set the output tray in the screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray].
General Problems A COVER OR INSERT IS NOT PRINTED ON THE ? SPECIFIED PAPER Check Has the paper type been set correctly? ! Solution ■ Set the correct paper type for the tray that contains the paper specified for the cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray.
General Problems STAPLING DOES NOT TAKE PLACE (INCLUDING ? SADDLE STITCH) Check ! Solution Does a message appear instructing you to check the staple unit? ■ Remove jammed staples. Does a message appear instructing you to add staples? ■ Replace the staple cartridge. Do not forget to replace the staple case. Is a different width of paper mixed in? ■ To perform mixed size stapling, using paper of the same width and select the [Same Width] setting.
General Problems THE STAPLING POSITION OR PUNCH POSITION ? IS NOT CORRECT Check ! Solution Is the stapling position setting correctly? ■ Check the stapling position in "PREVIEW SCREEN". Are the punching positions setting correctly? ■ Check the punch position in "PREVIEW SCREEN". Is the original placed face up or face down correctly? (In use of inserter) ■ Check the paper loading method, and take appropriate actions.
General Problems PREVIEW IMAGES OR THUMBNAIL IMAGES DO ? NOT APPEAR Check Are there a number of jobs waiting to be executed? ? Solution ■ Wait until several of the jobs have been executed. THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Is the brightness properly adjusted? ? ! ! Solution ■ Tap the [LCD Control] key ( ) on the home screen to adjust the brightness.
General Problems I DON'T KNOW HOW TO CHANGE THE BACKGROUND ? COLOR OF THE HOME SCREEN Check You can change the background color in "MFP Display Pattern Setting". ? Solution ■ Open the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide.
General Problems I DON'T KNOW HOW TO ADJUST THE TIME THE ? MACHINE ENTERS ENERGY SAVE MODE Check Set the time the machine enters energy save mode in the Energy Save settings of setting mode. ! Solution ■ Set the time the machine enters energy save mode in the Energy Save settings of setting mode. Set the time the machine enters Preheat Mode.
Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Copying Problems ? 2-SIDED COPYING DOES NOT TAKE PLACE Check ! Solution Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided copying? ■ Check "Paper Tray Settings" in the setting mode. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job] Check the [Tray Settings] in the home screen.
Copying Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check Is the image too light? Is the image too dark? ! Solution ■ Select an appropriate exposure mode for the original being copied and adjust the exposure level manually. Has an appropriate exposure mode for the original type been selected? ■ Select one of the following modes depending on the original type. (This can be set in normal mode.) • Text Use this mode for regular text documents.
Copying Problems ? COLORS ARE OFF Check Did you perform "Registration Adjustment"? ! Solution ■ Ask your administrator to perform "Registration Adjustment". "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] → [Collective Adjustment] → [Registration Adjustment] . If the color tones are off, perform [Auto Color Calibration (for Copy)] after finishing registration adjustment. (If the colors are still off after calibration, repeating calibration may improve the results.
Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem Check Page Is your PC connected correctly to the machine? 31 Is the machine connected to the same network (LAN, etc.
Printing Problems ? Problem Check Page Are you using a type of paper (envelopes, punch paper, etc.
Printing Problems Check ! Solution Are the network connection devices operating normally? ■ Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. Is the I/O timeout setting too short? ■ Check with your administrator. If the I/O timeout setting is too short, errors may occur while writing to the printer.
Printing Problems ? I DON'T KNOW HOW TO CANCEL PRINTING Check Follow the steps below to cancel printing ! Solution ■ If the print data has not been spooled to the machine, refer to the manual for your operating system or application. If the print data has been spooled to the machine, tap the [Job Management] key, the [Spool] key, or the [Job Queue] key, and select the job you want to delete from the list. Open the action panel and tap [Stop/Delete]. A message will appear to confirm the cancelation.
Printing Problems ? I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES ETC.) Check Load envelopes or other special media in the bypass tray. ! Solution ■ Load special media such as envelopes in the bypass tray. After loading the media, set the paper size and paper in [Tray Settings] in the home screen. For more information on paper settings, see the "User's Manual" .
Printing Problems DIRECT PRINTING OF A FILE IN A SHARED ? FOLDER ON A COMPUTER IS NOT POSSIBLE Check Is [IPsec Settings] enabled on the machine? ? ! Solution ■ Check with your administrator. When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment. For information about [IPsec Settings], consult your administrator.
Printing Problems ? THE IMAGE IS TOO LIGHT OR TOO DARK Check ! Solution Is the overall print density too light? ■ Use the setting below to change the overall print density. Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. This setting can be set separately for color mode and monochrome mode.
Printing Problems TEXT AND LINES ARE FAINT AND DIFFICULT TO ? SEE Check ! Solution Was color data printed in black and white? (Windows) ■ Check the settings of the printer driver. When color text and lines are printed in black and white, they may become faint and difficult to see. To have color text or lines (areas) that could become faint converted to black, select [Text To Black] or [Vector To Black] on the [Image Quality] tab of the printer driver.
Printing Problems ? THE IMAGE IS UPSIDE DOWN Check ! Solution Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation? ■ Rotate the image 180 degrees before printing. When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down.
Printing Problems AFTER THE ROUTER WAS REPLACED, I CAN NO ? LONGER PRINT TO THE MACHINE Check Does your computer connect to the machine? ! Solution ■ The network connection between the machine and your computer may not be working correctly. Check the machine's IP address and your computer's IP address, and make sure that your computer can connect to the machine. Also check if the correct "Print Port" is specified in your computer's driver settings. • Check the IP address setting.
Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Image Send Problems ? Problem Check Page I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE Tap the [Address Review] key.
Image Send Problems AUTO SELECTION OF THE COLOR MODE DOES ? NOT TAKE PLACE CORRECTLY Check Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the original very light? • Is the color in the original very dark, almost black? • Is only a very small area of the original colored? ? ! Solution ■ Specify the color mode manually.
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check Is the resolution setting appropriate at the time of scanning? ! Solution ■ Select resolution and data compression settings that are suited to the purpose of transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP", "Network Folder", and "Scan to External Memory Device".
Image Send Problems THE QUALITY OF THE SCANNED IMAGE IS ? POOR Check ! Solution Is the original printed matter such as a book or magazine? ■ To reduce the moire effect, take the following procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP", "Network Folder", and "Scan to External Memory Device").
Image Send Problems JPEG WAS SELECTED FOR THE FILE TYPE BUT ? THE FILE WAS CREATED AS A TIFF FILE Check Did you select [Mono2] in color mode? ! Solution ■ Change the color mode to [Full Color] or [Grayscale], and then tap the [Start] key. When [JPEG] is selected for the file type and the image is scanned in Mono2, the file will be created as a TIFF file.
Image Send Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY ? OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ? ! Solution ■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.
Image Send Problems AFTER THE ROUTER WAS REPLACED, I CAN'T ? USE SCAN TO NETWORK FOLDER OR SCAN Check Has the machine's IP address been changed? ! Solution ■ Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode.
Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM ? FOLDER Check ! Solution Do the custom folders created with the machine appear in "Folder Information"? (When printing) ■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. Does the custom folder have a PIN Code? ■ Enter the PIN Code configured in the machine in the document filing save screen.
Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO ? [Confidential] Check Is the file in the Quick File folder? ? Solution ■ Move the file to a different folder and then set its property to "Confidential". [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? ■ When you insert a USB memory device in the machine, a message will appear. To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears. Place the original and tap the [Start] key to scan the document into the USB memory device.
Useful Tips Quick guide to frequently used printing methods (3) (1) (2) Output Duplex printing Orientation of originals Print result A A 1 1 Paper tray Tray type Driver setting Print side Trays 1 - 4 Face down Bypass tray, Tray 5/6 Face up (1) (2)* 2 (3) A 1 A Trays 1 - 4 Face down (1)* 1 (2)* 2 Bypass tray, Tray 5/6 Face up (3) 52
Useful Tips Output Duplex printing and N-Up (2in1) Orientation of originals Print result Paper tray Tray type Trays 1 - 4 Driver setting Print side Face down (1) A B A 1 2 Front 1 (2)* B C D 2 3 4 Back C Bypass tray, Tray 5/6 Face up (3)* Trays 1 - 4 Face down (1)* 3 D 4 A B A 1 1 B 2 (2)* Front 2 C Bypass tray, Tray 5/6 C D 3 Face up (3)* 3 D 4 Back 4 * Must be changed from default setting.
Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 1 Click [Sharing] and [Advanced Sharing].
Useful Tips 3 Select the [Share this folder] checkbox and click the [Permissions] button. (1) (2) 4 Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. (1) (2) 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button.
Useful Tips Sending a document to a shared folder 1 Address Book E-Mail Network Folder Address Control Program List (Image Send) FTP Print Release Language Setting Bk C M Toner Quantity Operation Guide Settings PC Scan LCD Control Total Count Y 2 Tap the [Network Folder] mode icon. 10:15 AM Machine Adjustment Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen.
Useful Tips Changing the scan settings You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an Office file You can find text Scan using the OCR function Editable Mode Easy mode Format Setting OCR Setting When the [Color/Grayscale] key is selected File Format Color/ Grayscale TIFF JPEG XPS PDF PDF/A-1a PDF/A-1b DOCX XLSX PPTX RTF TXT(UTF-8) Prog.
2017G-EN1
