MODEL: MX-M850 MX-M950 MX-M1100 DIGITAL MULTIFUNCTIONAL SYSTEM Maintenance Guide REGULAR MAINTENANCE REPLACING SUPPLIES REMOVING MISFEEDS REMOVING STAPLE JAMS Keep this manual close at hand for reference whenever needed.
Thank you for purchasing this product. This manual explains procedures for machine maintenance, such as how to replace supplies and remove paper misfeeds. Please note • Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorised service representative. • This product has undergone strict quality control and inspection procedures.
TABLE OF CONTENTS 1 REGULAR MAINTENANCE CLEANING THE DOCUMENT GLASS AND AUTOMATIC DOCUMENT FEEDER . . . . . . . . . . . . . . 2 • DOCUMENT GLASS . . . . . . . . . . . . . . . . . . . . . . . 2 • DOCUMENT BACKPLATE SHEET . . . . . . . . . . . . 2 • SCANNING AREA . . . . . . . . . . . . . . . . . . . . . . . . . 2 4 REMOVING STAPLE JAMS REMOVING A STAPLE JAM . . . . . . . . . . . . . . . . . . . 45 • FINISHER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 REGULAR MAINTENANCE This chapter explains how to clean the machine, dispose of punch and staple waste, and replace the toner collection container. To ensure a long service life for the machine, perform these maintenance procedures regularly. Warning Do not use a flammable spray to clean the machine. If gas from the spray comes in contact with hot electrical components or the fusing unit inside the machine, fire or electrical shock may result.
CLEANING THE DOCUMENT GLASS AND AUTOMATIC DOCUMENT FEEDER X Front side of original X Reverse side of original 1 Open the automatic document feeder and remove the glass cleaner. 1 Open the automatic document feeder and remove the glass cleaner. 2 Clean the document scanning area on the document glass with the glass cleaner. 2 Open the automatic document feeder cover. (A) Clean the glass surface. Clean the black sheet. 3 Press button (A) to release the lock.
CLEANING THE BYPASS FEED ROLLER If you find that postcards and other heavy media frequently misfeed in the bypass tray, clean the bypass feed roller. To clean the bypass feed roller, wipe the surface of the roller with a soft cloth moistened with water or a neutral detergent. X MX-MFX1 X MX-MFX2 1 1 2 Remove the paper. Press the operation button and remove the paper. After the button is pressed, the paper table will descend. While the paper tray descends, the operation button indicator will blink.
DISCARDING PUNCH WASTE Punch waste from punched holes is collected in the punch waste box. Follow the steps below to discard the punch waste. X Finisher 1 2 X Finisher (for MX-M850) / saddle stitch finisher Open the cover. Pull out the punch waste box and discard the punch waste. 1 Open the cover. 2 Gently pull out the punch waste box and discard the punch waste. Discard the punch waste in a plastic bag or other container, taking care not to let the waste scatter.
DISCARDING STAPLE WASTE (FINISHER) When the finisher is used for stapling, staple waste is produced. The staple waste is collected in the staple waste box. Follow the steps below to discard the staple waste. 1 Open the cover. 3 Replace the staple waste box. Make sure the staple waste box is replace correctly. 2 Pull out the staple waste box and discard the staple waste. Do not insert your fingers into the staple waste box. The staples may prick and injure your fingers.
REPLACING THE TONER COLLECTION CONTAINER The toner collection container collects excess toner that is produced during printing. To replace the toner collection container, follow the steps below. 1 4 Open the cover. Install a new toner collection container. Slowly push the new container in until it stops. 2 Remove the toner collection container. The toner collection container may be heavy. Use both hands to firmly support the container while removing it. 5 Close the cover.
2 REPLACING SUPPLIES This chapter explains how to replace the following supplies: • Toner cartridge • Staple cartridge (page 10) • Stamp cartridge (page 15) REPLACING THE TONER CARTRIDGE Be sure to replace the toner cartridge when the message "Change the toner cartridge." appears. The toner cartridge can be replaced while the machine is in operation. In copy mode Ready to scan for copy. (Toner supply is low.
REPLACING THE TONER CARTRIDGE 1 Pull out the cover. Slowly pull out the cover until it stops. 2 Remove the toner cartridge. Caution • Do not touch the toner fill hole. • Do not shake or swing the toner cartridge. Slowly pull the toner cartridge straight up and out. If the cartridge is pulled out abruptly, toner may spill. Keep the used toner cartridge in a plastic bag until your service technician comes to perform maintenance. Your service technician will collect the used cartridge.
REPLACING THE STAPLE CARTRIDGE When the staple cartridge runs out of the staples, a message will appear in the touch panel. Follow the procedure below to replace the staple cartridge. The replacement procedure varies depending on what peripheral devices are installed. For the product numbers of the supplies, see "SUPPLIES" in the Safety Guide. FINISHER 1 4 Open the cover. Install a new staple cartridge. Push the staple cartridge in until it clicks into place.
REPLACING THE STAPLE CARTRIDGE SADDLE UNIT 1 2 5 Remove the staple cartridge. 6 Install a new staple cartridge. Open the cover. Pull out the unit. Push the staple cartridge in until it clicks into place. Slowly pull out the unit until it stops. 3 Do not remove the seal from the cartridge before inserting the cartridge into the case. Remove the staple case. (1) (2) (1) Grasp the green part and pull it forward and down. The unit that holds the staple case will move forward.
REPLACING THE STAPLE CARTRIDGE 9 Install the staple case. (1) Push the staple case in until it clicks into place. (2) Grasp the green part and push in. (2) (1) 10 Push in the unit. 11 Close the cover.
REPLACING THE STAPLE CARTRIDGE FINISHER (FOR MX-M850) / SADDLE STITCH FINISHER 1 4 Open the cover. Release the staple case cover lock. While holding both sides of the staple case, pull up the upper unit. 2 Pull out the unit. When staples remain, the lock cannot be released. Slowly pull out the unit until it stops. 3 5 Remove the staple cartridge. 6 Install a new staple cartridge. Remove the staple case. Staple section Grasp the green part of the staple case and pull the staple case down.
REPLACING THE STAPLE CARTRIDGE 7 Push the staple case firmly back in. 10 Push in the staple unit. 8 Pull the seal that holds the staples straight out. 11 Close the cover. 9 Install the staple case. Staple section Push the staple case in until it clicks into place. Saddle stitch section (1) Push the staple case in until it clicks into place. (2) Grasp the green part and push in.
REPLACING THE STAMP CARTRIDGE When the stamp on scanned originals becomes faint, replace the stamp cartridge (AR-SV1). * When the stamp unit (AR-SU1) is installed on the automatic document feeder 1 Open the automatic document feeder. 5 Install the new stamp cartridge. 2 Remove the document backplate sheet. 6 Push the stamp unit firmly back in. Gently remove the sheet. After removing the sheet, place it directly on the document glass.
3 REMOVING MISFEEDS This chapter explains what to do when a paper misfeed occurs in the machine. WHEN A PAPER MISFEED OCCURS PAPER MISFEED MESSAGE AND INFORMATION When a paper misfeed occurs, the message "A misfeed has occurred." will appear in the touch panel and printing and scanning will stop. The blinking mark in the image at left indicates the approximate position of the misfeed (in this example, a misfeed in the automatic document feeder is indicated).
REMOVING MISFEEDS Detailed procedures for removing misfeeds are explained in this section. Use these procedures together with the information screen. MISFEED LOCATIONS Misfeeds can be detected in the locations below. In this manual, procedures for removing misfeeds are explained by device.
REMOVING MISFEEDS FINISHER When a mark below blinks, a misfeed has occurred at that location. Output trays Inside X Output trays X Inside 1 Remove the misfed paper. 1 Open the cover. 2 Remove the misfed paper. 2 Pull the R1 lever up in the direction of the arrow. 3 Remove the misfed paper. After removing the paper, return the R1 lever to its original position.
REMOVING MISFEEDS 4 Push the R2 lever down in the direction of the arrow. 9 Remove the misfed paper. 5 Remove the misfed paper. 10 Move the R5 lever in the direction of the arrow. After removing the paper, return the R2 lever to its original position. 6 Pull the R3 lever up in the direction of the arrow. 11 Remove the misfed paper. 7 Remove the misfed paper. 12 Move the R6 lever in the direction of the arrow. 13 Remove the misfed paper.
REMOVING MISFEEDS 14 Move the R7 lever in the direction of the arrow. 15 Remove the misfed paper. After removing the paper, return the R7 lever to its original position. 16 Grasp the R8 lever and pull out the unit. Pull the unit out until it stops. 17 Remove the misfed paper. 18 Replace the unit and close the cover.
REMOVING MISFEEDS SADDLE UNIT When a mark below blinks, a misfeed has occurred at that location. Transport area Stapler section (page 22) X Transport area 1 Open the cover. 4 Pull the M2 lever up in the direction of the arrow. 2 Pull the M1 lever up in the direction of the arrow. 5 Remove the misfed paper. When released, the M2 lever automatically returns to its original position. 3 Remove the misfed paper. 6 Move the M6 lever in the direction of the arrow.
REMOVING MISFEEDS 7 Remove the misfed paper. When released, the M6 lever automatically returns to its original position. 8 9 10 X Stapler section 1 Open the cover. See step 1 of "Transport area" (page 21). 2 Move the M4 lever in the direction of the arrow. 3 Remove the misfed paper. Open the cover. After removing the paper, return the M4 lever to its original position. Pull the M3 lever up in the direction of the arrow. 4 Move the M5 lever in the direction of the arrow.
REMOVING MISFEEDS 6 Turn the M8 knob in the direction of the arrow. 10 Remove the misfed paper. After removing the paper, return the M10 lever to its original position. Before performing step 7, be sure to turn the M8 knob. If you perform step 7 without turning the knobs, the paper may tear and torn pieces may remain in the machine. 7 11 Open the M11 lever in the direction of the arrow. 12 Remove the misfed paper. Grasp the M9 lever and pull out the unit. Pull the unit out until it stops.
REMOVING MISFEEDS FINISHER (FOR MX-M850) / SADDLE STITCH FINISHER When a mark blinks in the image below, a misfeed has occurred at that location. Output trays Inside X Output trays X Inside 1 Remove the misfed paper. 1 Open the cover. 2 Remove the misfed paper. 2 Push the R3 lever down in the direction of the arrow. 3 Remove the misfed paper.
REMOVING MISFEEDS 4 Rotate the R2 knob in the direction of the arrow. 9 Remove the misfed paper. After removing the paper, return the R1 lever to its original position. 5 Pull the R4 lever up in the direction of the arrow. 10 Move the R5 lever in the direction of the arrow. 6 Remove the misfed paper. 11 Remove the misfed paper. After removing the paper, return the R3/R4 levers to their original positions. After removing the paper, return the R5 lever to its original position.
REMOVING MISFEEDS 14 Push the R3 lever down in the direction of the arrow. 18 Grasp the R10 lever (R8 lever on the finisher) and pull out the unit. Gently pull out the unit until it stops. 15 Move the R7 lever in the direction of the arrow. 16 Remove the misfed paper. When released, the R7 lever automatically returns to its original position. After removing the paper, return the R3 lever to its original position. 19 Remove the misfed paper.
REMOVING MISFEEDS 22 Open the R12 lever in the direction of the arrow. 23 Remove the misfed paper. After removing the paper, return the R12 lever to its original position. 24 Return the unit to its original position and close the cover.
REMOVING MISFEEDS FOLDING UNIT When the mark blinks in the image below, a misfeed has occurred at that location. Transport area X Transport area 1 Open the cover. 4 Pull out the unit. Gently pull out the unit until it stops. 2 Pull the N1 lever up in the direction of the arrow. When the N1 lever is down, the unit cannot be pulled out. 5 Grasp the N2 lever and open the cover in the direction of the arrow. The cover opens in two stages. Gently open the cover until it stops.
REMOVING MISFEEDS 6 Remove the misfed paper. After removing the paper, close the cover. 7 Grasp the N3 lever and open the cover in the direction of the arrow. 8 Remove the misfed paper. After removing the paper, close the cover. 9 Return the unit to its original position, push down the N1 lever, and close the cover.
REMOVING MISFEEDS INSERTER When a mark below blinks, a misfeed has occurred at that location. Paper trays Transport area (page 31) X Paper trays 1 Open the cover. 4 Remove the misfed paper. 2 Remove the misfed paper. 5 Open the covers. Open the front paper feeder cover and the right-side cover. 3 Open the cover. 30 6 Turn the Q1 knob in the direction of the arrow.
REMOVING MISFEEDS 7 8 Remove the misfed paper. X Transport area 1 Open the cover. 2 Press the Q3 button to open the paper guide in the direction of the arrow. Turn the Q2 knob in the direction of the arrow. When the Q3 button is pressed, the lock is released and the paper guide automatically opens in the direction of the arrow. 9 Remove the misfed paper. 10 Close all covers. 3 Remove the misfed paper.
REMOVING MISFEEDS 4 Press the Q4 button to lower the paper guide in the direction of the arrow. When the Q4 button is pressed, the lock is released and the paper guide automatically moves down. 5 Remove the misfed paper. After removing the paper, return all paper guides to their original positions. 6 Close the cover.
REMOVING MISFEEDS THE MACHINE When a mark below blinks, a misfeed has occurred at that location. Automatic document feeder Transport unit (page 34) Transport area (page 37) Trays 1 to 4 (page 38) X Automatic document feeder 1 Open the cover. 4 Turn the conveyor roller in the direction of the arrow. 2 Remove the misfed original. 5 Remove the misfed original. 6 Open the automatic document feeder cover. After removing the original, close the cover. 3 Open the automatic document feeder.
REMOVING MISFEEDS 7 Remove the misfed original. After removing the original, close the cover and then close the automatic document feeder. After removing the misfeed, open and close the automatic document feeder (or the document feeding area cover) to clear the misfeed display from the touch panel. X Transport unit Caution Parts of the fusing unit are hot. Parts that are hot are indicated as shown. When removing a misfeed, do not touch these parts. Exercise caution not to burn yourself.
REMOVING MISFEEDS 3 Pull the lever up in the direction of the arrow so that it is horizontal. 4 Pull out the unit. 6 Remove the misfed paper. When removing misfed paper, do not touch or damage the transfer belt. Keeping the lever horizontal, gently pull out the unit until it stops. 7 Push the paper guide down in the direction of the arrow. 8 Remove the misfed paper. After pulling the unit all the way out, make sure that the lever is points down slightly. This locks the unit.
REMOVING MISFEEDS 10 Remove the misfed paper. 14 Pull the paper guide up in the direction of the arrow. 15 Remove the misfed paper. When released, the paper guide automatically returns to its original position. 11 While pressing on the lever, open the unit. When released, the paper guide automatically returns to its original position. Gently pull out the unit until it stops. 12 16 Open the paper guide. 17 Remove the misfed paper. Turn the knob in the direction of the arrow.
REMOVING MISFEEDS 19 Remove the misfed paper. When released, the paper guide automatically returns to its original position. 20 Pull the paper guide up in the direction of the arrow. X Transport area 1 Open the cover. 2 Open the paper guide. While pressing on the green release button, open the paper guide in the direction of the arrow. 21 Remove the misfed paper. When released, the paper guide automatically returns to its original position. 22 3 Remove the misfed paper.
REMOVING MISFEEDS X Trays 1 to 4 Before pulling the tray out, be sure to verify that a misfeed has not occurred in the paper conveyor. If you pull the tray out without checking, you may tear misfed paper and make it more difficult to remove the pieces that remain in the machine. ☞ Transport area (page 37) 1 Pull out trays 1 and 2. 5 Gently pull out the tray until it stops. 2 Remove the misfed paper. Gently pull out the tray until it stops. 6 A misfeed has occurred inside the machine.
REMOVING MISFEEDS BYPASS TRAY (MX-MFX2) / LARGE CAPACITY TRAYS When a mark below blinks, a misfeed has occurred at that location. Bypass tray (MX-MFX2) Large capacity trays (MX-LCX4) / Large capacity trays (MX-LCX5) (page 41) X Bypass tray (MX-MFX2) X Large capacity trays (MX-LCX4) 1 1 Open the cover. Pull out the tray. Gently pull out the tray until it stops. 2 Remove the misfed paper. 2 Push down the U1 lever in the direction of the arrow. 3 Return the tray to its original position.
REMOVING MISFEEDS 4 Remove the misfed paper. 9 Push down the U6 lever in the direction of the arrow. After removing the paper, return the U1 lever to its original position. 5 Push down the U3 lever in the direction of the arrow. 10 Turn the U7 knob in the direction of the arrow. 6 Turn the U4 knob in the direction of the arrow. 11 Remove the misfed paper. When released, the U6 lever automatically returns to its original position.
REMOVING MISFEEDS X Large capacity trays (MX-LCX5) 1 Open the cover. 5 Push down the U3 lever in the direction of the arrow. 2 Push down the U1 lever in the direction of the arrow. 6 Turn the U4 knob in the direction of the arrow. 3 Turn the U2 knob in the direction of the arrow. 7 Remove the misfed paper. 4 Remove the misfed paper. 8 Push down the U5 lever in the direction of the arrow. After removing the paper, return the U1 lever to its original position.
REMOVING MISFEEDS 9 Turn the U6 knob in the direction of the arrow. 13 Remove the misfed paper. When released, the U7 lever automatically returns to its original position. After removing the paper, return the U3 lever to its original position. 10 Remove the misfed paper. After removing the paper, return the U5 lever to its original position. 11 Push down the U7 lever in the direction of the arrow. 12 Turn the U8 knob in the direction of the arrow. 42 14 Close the cover.
REMOVING MISFEEDS BYPASS TRAY (MX-MFX1) / LARGE CAPACITY TRAY When a mark below blinks, a misfeed has occurred at that location. Bypass tray (MX-MFX1) Large capacity tray (MX-LCX3N)/ Large capacity tray (MX-LCX6) (page 44) X Bypass tray (MX-MFX1) X Large capacity tray (MX-LCX3N) 1 Remove the misfed paper. 1 Open the cover. 2 Open the bypass tray. 2 Remove the misfed paper. Push the lever on the top of the tray to the left to release the lock. 3 Remove the misfed paper.
REMOVING MISFEEDS 4 Open the bypass tray. 3 Open the bypass tray cover. 4 Open the bypass tray. Push the lever on the top of the tray to the left to release the lock. 5 Remove the misfed paper. After removing the paper, close the tray. 6 Close the bypass tray cover. Push the lever on the top of the tray to the left to release the lock. 5 Remove the misfed paper. After removing the paper, close the tray. X Large capacity tray (MX-LCX6) 1 Open the cover. 6 2 Remove the misfed paper.
4 REMOVING STAPLE JAMS This chapter explains what to do when a staple jam occurs in the machine. To remove a staple jam, follow the steps below. REMOVING A STAPLE JAM FINISHER 1 Open the cover. 4 Grasp the green part of the staple case and pull the staple case out. 2 Pull out the unit. 5 Raise the lever at the front end of the staple case and remove the jammed staple. Slowly pull out the unit until it stops. 3 Turn the knob to rotate the unit up. Remove the leading staple if it is bent.
REMOVING A STAPLE JAM 6 Return the lever to its original position. 8 Turn the knob until the unit faces down. 7 Install the staple case. 9 Push in the unit. 10 Close the cover. Push the staple case in until it clicks into place. SADDLE UNIT / FINISHER (FOR MX-M850) / SADDLE STITCH FINISHER To remove or reinsert the staple case, see "SADDLE UNIT" (page 11) or "FINISHER (FOR MX-M850) / SADDLE STITCH FINISHER" (page 13).
MAINTENANCE HISTORY Date Description Notes
MAINTENANCE HISTORY Date Description Notes
MAINTENANCE HISTORY Date Description Notes
MX-M850/MX-M950/MX-M1100 Maintenance Guide PRINTED IN FRANCE TINSE3773GHZZ
