Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
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MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
Direct Service Operations Director: Trevor Northfield trevor.northfield@sharp.eu
Contact details of each Service Manager in no particular order
North & Scotland: Steve Howard stephen.howard@sharp.eu
Central: Lee Ogier lee.ogier@sharp.eu
East Midlands: Keith Delaney keith.delaney@sharp.eu
South West: Steve Gilligan steve.gilligan@sharp.eu
South East: Seb Messina seb.messina@sharp.eu
South: Tony Taite tony.taite@sharp.eu
Customer Service Managers who can deal with service queries in any area query
Joanne Palmer (based in West Brom) joanne.palmer@sharp.eu