Troubleshooting Click the icon of the function you want to know more about.
Preface ABOUT THIS GUIDE This guide provides information about how to use the machine and what to do when a problem occurs. If you encounter a problem, check this guide before calling a support center. Please note • This guide assumes that the persons who install and use this product have a working knowledge of their computer and web browser. • For information on your operating system or web browser, please refer to your operating system guide or web browser guide, or the online Help function.
CONTENTS ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Problems Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 9)".
General Problems Placing the original Automatic Document Feeder Do not exceed the indicator line Align the edges and place face up Insert all the way in If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect detection of the original size) Adjust to the original size If the original is stapled, be sure to remove the staples and fan the pages well before placing.
General Problems Loading paper When large capacity trays are installed When a large capacity tray is installed Fan the paper Fan the paper well before loading it. If the paper is not fanned, multiple sheets may feed at once and cause a misfeed.
General Problems Large capacity tray (MX-LCX3 N) 1 2 3 4 Do not insert spare paper or objects into the space inside the tray. Do not insert your hand into the space inside the paper table when you load paper. Large capacity trays 1 2 3 4 Bypass tray (on the machine) 1 2 3 Load the paper with the print side facing up. Bypass tray (on the large capacity trays) 1 2 3 4 Load the paper with the print side facing up.
General Problems Maintenance How to clean the automatic document feeder and document glass) Replacing the toner The ends of the cartridge must be oriented correctly or it will not be possible to insert the cartridge.
General Problems CHECK LIST ? Problem Check Page I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Have functions been disabled by the administrator? 11 Is an optional power cable other than for the machine connected? 11 I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED Hold down the [Home Screen] key. 11 You can check in the status of setting mode.
General Problems ? Problem Check Page Is too much paper loaded into the bypass tray? 16 Are the bypass tray guides adjusted to the width of the paper? 16 Are the original guides adjusted to the width of the paper? 16 Are the scanning areas of the document glass or automatic document feeder dirty? 16 Is the bypass feed roller dirty? 17 Are you using paper that is not within the specifications? 17 Are you printing on pre-punched paper? 17 Does a message appear indicating the need for mainten
General Problems ? Problem Check Page THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Is the brightness properly adjusted? 22 YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF Did Auto Clear activate? 22 I DON'T KNOW WHERE THE IP ADDRESS SETTING IS The IP address is set in the Network Settings of Setting mode. 22 I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN You can change the background color in "MFP Display Pattern Setting".
General Problems ? THE OPERATION PANEL CANNOT BE USED Check ! Solution Is the main power indicator lit? ■ If the main power indicator is not lit up, turn the machine's power on. Make sure that the power plug is firmly inserted in the power outlet, switch the main power switch to the " " position. Did you just power on the machine? ■ Wait until a message appears indicating that the machine is ready. After the [Power] button is turned on, the machine requires some time to complete warmup operation.
General Problems PRINTING IS NOT POSSIBLE OR STOPS DURING ? A JOB Check ! Solution Is a tray out of paper? ■ Add paper as instructed by the message in the touch panel. Is the machine out of toner? ■ Replace the toner cartridge. ► Maintenance (page 8) Has a paper misfeed occurred? ■ Remove the misfeed as instructed by the message in the touch panel. Is the output tray full? ■ Remove the output from the tray and resume printing.
General Problems THE DISPLAYED BYPASS TRAY PAPER SIZE IS ? NOT CORRECT Check Do the bypass tray guides match the width of the loaded paper? ? ! Solution ■ Set the bypass tray guides to the width of the paper. When loading paper in the bypass tray, be sure to pull out the extension guide to enable the paper size to be detected correctly.
General Problems Check ! Solution Are the bypass tray guides adjusted to the width of the paper? ■ Adjust the bypass tray guides to the width of the paper so that they slightly contact the sides of the paper. ► Loading paper (page 6) Is the bypass tray extension guide pulled out? ■ When loading large-size paper, pull out the extension guide. ► Loading paper (page 6) Is the bypass feed roller dirty? ■ Clean the surface of the bypass feed roller.
General Problems ? I DON'T KNOW HOW TO CHANGE THE PAPER SIZE Check Set the paper size used in each tray in the tray settings. ! Solution ■ The "Tray Settings" key can be found in the home screen. Tap this key to display the tray settings screen. Tap the tray whose paper size you want to change, select the paper type, and then tap the [Size] tab. Select the paper size and tap the [OK] key.
General Problems Check Is the bypass feed roller dirty? ! Solution ■ Clean the surface of the bypass feed roller. ► Maintenance (page 8) ? SMUDGES APPEAR ON PRINTED OUTPUT Check ! Solution Are you using paper that is not within the specifications? ■ Use SHARP-recommended paper. Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
General Problems ? I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY ! Check Is the output tray specified? Solution ■ When copying, you can select the output tray in normal mode. Tap [Output] in the base screen of normal mode. You can set the output tray in the screens. When printing, you can select the output tray in the printer driver. Click the [Finishing] tab in the printer driver, and select the output tray in [Output Tray].
General Problems A COVER OR INSERT IS NOT PRINTED ON THE ? SPECIFIED PAPER Check Has the paper type been set correctly? ! Solution ■ Set the correct paper type for the tray that contains the paper specified for the cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray.
General Problems STAPLING DOES NOT TAKE PLACE (INCLUDING ? SADDLE STITCH) Check ! Solution Does a message appear instructing you to check the staple unit? ■ Remove jammed staples. Does a message appear instructing you to add staples? ■ Replace the staple cartridge. Do not forget to replace the staple case. Is a different width of paper mixed in? ■ To perform mixed size stapling, using paper of the same width and select the [Same Width] setting.
General Problems THE STAPLING POSITION OR PUNCH POSITION ? IS NOT CORRECT Check ! Solution Is the stapling position setting correctly? ■ Check the stapling position in "PREVIEW SCREEN". Are the punching positions setting correctly? ■ Check the punch position in "PREVIEW SCREEN". Is the original placed face up or face down correctly? (In use of inserter) ■ Check the paper loading method, and take appropriate actions.
General Problems PREVIEW IMAGES OR THUMBNAIL IMAGES DO ? NOT APPEAR Check Are there a number of jobs waiting to be executed? ? Solution ■ Wait until several of the jobs have been executed. THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Is the brightness properly adjusted? ? ! ! Solution ■ Tap the [LCD Control] key ( ) on the home screen to adjust the brightness.
General Problems I DON'T KNOW HOW TO CHANGE THE BACKGROUND ? COLOR OF THE HOME SCREEN Check You can change the background color in "MFP Display Pattern Setting". ? Solution ■ Open the action panel on the home screen and tap [MFP Display Pattern Setting]. Enter the administrator password, and select the desired color from patterns 1 to 5. For more information, see the U/I Customize Guide.
General Problems I DON'T KNOW HOW TO ADJUST THE TIME THE ? MACHINE ENTERS ENERGY SAVE MODE Check Set the time the machine enters energy save mode in the Energy Save settings of setting mode. ! Solution ■ Set the time the machine enters energy save mode in the Energy Save settings of setting mode. Set the time the machine enters Preheat Mode.
Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Copying Problems ? ROTATE COPY DOES NOT WORK Check ! Solution Did you select the copy ratio manually? ■ Use automatic ratio selection when copying. Are you copying using settings that do not allow rotate copying? ■ Rotate copying can generally be combined with other modes as required, however, some combinations are not possible. If a prohibited combination is selected, a message will appear in the touch panel. Is "Rotation Copy Setting" disabled in the setting mode? ■ Check with your administrator.
Copying Problems Check ! Solution Has an appropriate exposure mode for the original type been selected? ■ Select one of the following modes depending on the original type. (This can be set in normal mode.) • Text Use this mode for regular text documents. • Text/Printed Photo This mode provides the best balance for copying an original which contains both text and printed photographs, such as a magazine or catalogue.
Copying Problems ? PART OF THE IMAGE IS CUT OFF Check ! Solution Has an appropriate ratio been selected for the original size and paper size? ■ Select an appropriate ratio setting. Are you using an AB (inch) size original? ■ When copying an AB (inch) size original, specify the original size manually. ? COPIES COME OUT BLANK Check Is the original placed face up or face down correctly? ! Solution ■ When using the document glass, the original must be placed face down.
Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. ? Problem Check Page Is your PC connected correctly to the machine? 30 Is the machine connected to the same network (LAN, etc.
Printing Problems ? PRINTING DOES NOT TAKE PLACE Check ! Solution Is your PC connected correctly to the machine? ■ Make sure that the cable is connected securely to the LAN connector of your PC and that of the machine. If you are connecting to a network, make sure that the LAN cable is securely connected to the hub as well. ► Power and connector positions (page 4) Is the machine connected to the same network (LAN, etc.) as your PC? ■ The machine must be connected to the same network as your PC.
Printing Problems Check ! Solution Was a Notice Page printed? ■ Check the Notice Page. A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions. For example, a Notice Page will be printed in the following situations. • The print job is too large to fit in memory. • A function that has been prohibited by the administrator is specified.
Printing Problems ? 2-SIDED PRINTING DOES NOT TAKE PLACE Check ! Solution Does the paper type setting of the selected tray specify a type of paper that cannot be used for 2-sided printing? ■ Check "Paper Tray Settings" in the setting mode. ⇒ "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job] Check the [Tray Settings] in the home screen.
Printing Problems ? THE IMAGE IS GRAINY Check Are the printer driver settings appropriate for the print job? ! Solution ■ Check the settings of the printer driver. When selecting print settings, select a print mode from [600dpi], [600dpi (High Quality)], or [1200dpi]. When you need a very clear image, select [1200dpi]. Windows: The resolution setting is selected in the [Image Quality] tab of the printer driver properties window. (In Mac OS 10.
Printing Problems TEXT AND LINES ARE FAINT AND DIFFICULT TO ? SEE Check ! Solution Is the overall print density too light? ■ Use the setting below to change the overall print density. Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
Printing Problems ? THE IMAGE IS UPSIDE DOWN Check ! Solution Are you using a type of paper (punch paper, etc.) that can only be loaded in a fixed orientation? ■ Rotate the image 180 degrees before printing. When the image size and paper size are the same but the orientations are different, the orientation of the image is automatically rotated to match the paper. However, when the paper can only be loaded in a fixed orientation, the image may be printed upside down.
Printing Problems AFTER THE ROUTER WAS REPLACED, I CAN NO ? LONGER PRINT TO THE MACHINE Check Does your computer connect to the machine? ! Solution ■ The network connection between the machine and your computer may not be working correctly. Check the machine's IP address and your computer's IP address, and make sure that your computer can connect to the machine. Also check if the correct "Print Port" is specified in your computer's driver settings. • Check the IP address setting.
Fax Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Fax Problems ? Problem Check Page I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES Enable the image preview setting for received faxes in setting mode. 44 NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Have you adjusted the volume in the speaker settings of setting mode? 44 You can adjust the volume of the original scan complete sound in the scan complete sound setting of setting mode.
Fax Problems Check ! Solution Does a message appear notifying you that the original size was not detected? ■ Place the original again. If the original size is still not detected correctly, specify the original size manually. Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? ■ Perform the transmission again.
Fax Problems TRANSMISSION DOES NOT BEGIN AT THE ? SPECIFIED TIME Check ! Solution Is the machine's clock set to the correct time? ■ Set the clock to the correct time. ⇒ "Settings" → [System Settings] → [Common Settings] → [Clock] Is a transmission in progress? ■ If another transmission is in progress when the specified time arrives, the timer operation will begin after that transmission is finished.
Fax Problems MANUAL RECEPTION/POLLING RECEPTION ? ARE NOT POSSIBLE Check Is little free memory remaining? ! Solution ■ If any of the following applies, print or delete received faxes to increase available memory space for receiving faxes. • The memory contains data that has been received with the received image check setting enabled. • The memory contains data that has been received with confidential reception or that is protected by a password. • A fax is stored in the memory box.
Fax Problems ? DIALING IS NOT POSSIBLE Check ! Solution Is the extension telephone connected? ■ Check the connections. Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure. Is the external telephone enabled in setting mode? (When an external telephone is connected) ■ Ask your administrator to enable [External Telephone Setting].
Fax Problems ? AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check ! Solution Is the key being used in a reserved transmission or a transmission in progress? ■ Wait until the transmission is finished or cancel the reserved transmission and then edit or delete the key. Have functions been disabled by the administrator? ■ Check with your administrator. Some functions may have been disabled in the setting mode.
Fax Problems I DON'T KNOW HOW TO PREVIEW RECEIVED ? FAXES Check Enable the image preview setting for received faxes in setting mode. ? ! Solution ■ You can forward received faxes to a forwarding destination set in advance. Enable [Received Data Image Check Setting] in "Settings (administrator)" [System Settings] → [Image Send Settings] → [Common Settings] → [Condition Settings] → [Preview Setting].
Fax Problems ? BROADCAST TRANSMISSION DOES NOT WORK Check Has broadcast setting been disabled in the setting mode (administrator)? ! Solution ■ Broadcast transmission cannot be performed when "Settings (administrator)" [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] → [Disable Fax Broadcasting] is disabled. I DON'T KNOW HOW TO CHECK AN ADDRESS ? WHEN SENDING A FAX Check ! Solution Tap the [Address Review] key.
Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Image Send Problems ? Problem Check Page I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Use the [Format] key. 52 I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE Tap the [Address Review] key.
Image Send Problems AUTO SELECTION OF THE COLOR MODE DOES ? NOT TAKE PLACE CORRECTLY Check Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the original very light? • Is the color in the original very dark, almost black? • Is only a very small area of the original colored? ? ! Solution ■ Specify the color mode manually.
Image Send Problems ? TRANSMISSION TAKES A LONG TIME Check Is the resolution setting appropriate at the time of scanning? ! Solution ■ Select resolution and data compression settings that are suited to the purpose of transmission.
Image Send Problems THE QUALITY OF THE SCANNED IMAGE IS ? POOR Check ! Solution Is the original printed matter such as a book or magazine? ■ To reduce the moire effect, take the following procedure: When the original is printed matter, vertical patterns (moire) may occur. Select [Others] → [Sharpness] in the Base Screen of normal mode and soften the edges of image to reduce the moire effect (only in "E-Mail", "FTP/Desktop", "Network Folder", and "Scan to External Memory Device").
Image Send Problems THE SCANNED IMAGE IS UPSIDE DOWN OR ON ? ITS SIDE Check Are Internet fax addresses included in the transmission? ? ! Solution ■ Send the image to the scan mode and Internet fax mode destinations separately.
Image Send Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY ? OR GROUP KEY) CANNOT BE STORED Check Has the maximum number of keys been stored? ? ! Solution ■ Adjust the number of stored keys. Delete addresses (one-touch keys and group keys) that are not being used.
Image Send Problems AFTER THE ROUTER WAS REPLACED, I CAN'T ? USE SCAN TO NETWORK FOLDER OR SCAN Check Has the machine's IP address been changed? ! Solution ■ Check the IP address setting. If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes. You can check the machine's IP address in [Network Status] of setting mode.
Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.
Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM ? FOLDER Check ! Solution Do the custom folders created with the machine appear in "Folder Information"? (When printing) ■ Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. Does the custom folder have a PIN Code? ■ Enter the PIN Code configured in the machine in the document filing save screen.
Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO ? [Confidential] Check Is the file in the Quick File folder? ? Solution ■ Move the file to a different folder and then set its property to "Confidential". [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.
Document Filing Problems ? I DON'T KNOW HOW TO SCAN TO USB MEMORY Check ! Solution Did you insert the USB memory device? ■ When you insert a USB memory device in the machine, a message will appear. To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears. Place the original and tap the [Start] key to scan the document into the USB memory device.
Useful Tips Quick guide to frequently used printing methods (3) (1) (2) Output Duplex printing Orientation of originals Print result A A 1 1 Paper tray Tray type Driver setting Print side Trays 1 - 4 Face down Bypass tray, Tray 5/6 Face up (1) (2)* 2 (3) A 1 A Trays 1 - 4 Face down (1)* 1 (2)* 2 Bypass tray, Tray 5/6 Face up (3) 58
Useful Tips Output Duplex printing and N-Up (2in1) Orientation of originals Print result Paper tray Tray type Trays 1 - 4 Driver setting Print side Face down (1) A B A 1 2 Front 1 (2)* B C D 2 3 4 Back C Bypass tray, Tray 5/6 Face up (3)* Trays 1 - 4 Face down (1)* 3 D 4 A B A 1 1 B 2 (2)* Front 2 C Bypass tray, Tray 5/6 C D 3 Face up (3)* 3 D 4 Back 4 * Must be changed from default setting.
Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. After creating a folder with the name "sample" on the desktop, right-click and select [Properties]. 1 Click [Sharing] and [Advanced Sharing].
Useful Tips 3 Select the [Share this folder] checkbox and click the [Permissions] button. (1) (2) 4 Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. (1) (2) 5 Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button.
Useful Tips Sending a document to a shared folder 1 FTP/Desktop Toner Quantity 2 Tap the [Network Folder] mode icon. 10:15 AM Bk Network Folder Operation Guide Address Book Enlarge Display Mode Settings Total Count Scan to HDD LCD Control Job Status Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen.
Useful Tips Changing the scan settings You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an Office file You can find text Scan using the OCR function Editable Mode Easy mode Format Setting OCR Setting When the [Color/Grayscale] key is selected File Format Color/ Grayscale TIFF JPEG XPS PDF PDF/A-1a PDF/A-1b DOCX XLSX PPTX RTF TXT(UTF-8) Prog.
2016K-EN1
