User Manual


T-7
Troubleshooting
Trouble with Communication
Question: Why can't I communicate through the built-in modem?
• If your computer is turned on with some kinds of DVD disks inserted in the drive,
the drive may not be recognized. In this case, turn off your computer and open the
disk tray by the way on Question: Why does not the drive open? on the previous
page. Remove the disk from the drive; then turn on your computer again.
• Confirm the telephone line is properly connected to the modem jack.
• Confirm the dial setting (pulse or tone) of Windows XP and/or communication
software is matched with the telephone line.
• If you set your connection status using New Connection Wizard, check Use dialing
rules
in the Properties dialog box of that connection status. Refer to Internet
Connection section of Chapter 5.
• Confirm the country/region setting is appropriate.
• Confirm the network configuration is appropriate.
• Confirm the user name or password is correct.
• Confirm the COM port in the communication software is set appropriately.
• Turn off the power management in the Windows.
• If an unusual device is attached to the line you are connecting to, the modem may
not function properly. Remove the device or contact the dealer of the device.
• If your computer is connected to a PBX, consult the PBX maintenance staff or its
service company. If the electric characteristics of your PBX are different from
those of a regular analog line, the modem will not function properly. If you connect
the modem to a digital PBX, both the modem and the PBX may be damaged.
Question: Why is the access speed so slow?
• Close the applications currently opened.
• Try to connect another ISP (Internet Service Provider), or try to connect in some
other time.
Question: Why can't I access the LAN?
• Confirm the cable is properly connected to the LAN jack and the network hub.
• Confirm the network configuration is appropriate.
• Confirm the user name or the password is correct.