User Manual

Troubleshooting
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T-8 
Question: How can I detect the MAC address?
• Follow the instructions bellow:
1. Click start – All Programs – Accessories – Command Prompt.
2. Type ipconfig/all; then, press Enter. The IP information appears.
3. See the numbers of Physical Address in Ethernet adapter Network Adapters
section.
4. Type exit; then, press Enter.
Question: Why can't I detect the access point on my computer? (for
wireless LAN model only)
• Confirm the access point is powered on.
• Restart your computer.
• Confirm your computer is enabled for the wireless LAN.
• Detect the access point by following the steps below
1. Click start – My Computer.
2. Select My Network Places in Other Places; then, View network connections
in Network Tasks. Network Connections dialog box appears.
3. Right-click Wireless Network Connection; then, click Disable.
4. Right-click Wireless Network Connection; then, click Enable.
• When you have more than one available access points, your computer may be
connected to other than right one you want to access:
1. Right-click (
) icon on the taskbar; then, click View Available Wireless
Networks.
2. Select the desired network in the Available networks list; then, click Connect
button.
Question: Why can't I connect to the network via an access point? (for
wireless LAN model only)
• Confirm Any available network (access point preferred) is selected in Networks to
access of Advanced dialog box.