Specifications

Troubleshooting C-1
Appendix C: Troubleshooting
This appendix provides information on pinpointing and solving common problems
that you may encounter using the notebook.
Problems with your notebook can be caused by something as minor as an unplugged
power cord or as major as a damaged hard disk drive. The information in this
appendix is designed to help you find and solve minor problems. If you still have a
problem after trying all the suggested remedies in this appendix contact your dealer.
The problems that you might encounter can be divided into two basic categories:
hardware and software. Hardware problems can be further divided into being of an
electrical or a mechanical nature. You will know you have a hardware problem if, for
example, the screen is blank, the notebook cannot recognize the disk drives, or you
get an error message during the Power-On Self Test (POST).
Software problems can occur at several levels. Both your operating system and your
software application programs are capable of generating errors and error messages.
If you encounter a software error, try to determine if the error message is from your
operating system or from an application program, and refer to the appropriate
manual for possible remedies.
You can also refer to the Windows 95 manual or Windows Help program to solve
the problem. To access the Help program, click the Start button, then point to Help.
It also gives you Troubleshooting tips and Index.
Common Problems
Successful troubleshooting is the result of careful observation, deductive reasoning,
and an organized approach to solving the problem. If you encounter a problem,
begin by performing a careful visual inspection. Check the exterior of the notebook
first. If no lights are displayed, check the battery charge or power outlet, the plug and
power cord, and any power switches that may affect your notebook. If the notebook
has been connected to any peripheral devices, look for loose or disconnected cables.
You may also need to check the fuses and breakers in your electric box.
A few common problems and suggested solutions are presented in the examples
which follow.
Question: Why doesn’t the power switch function?
•
The power switch does not accept just a light touch. Depress the switch firmly.