Installation manual

46 W100T Twin Alternating Series Softeners
Problem Possible Cause Solution
17. Err – 1004, Err – 104 = Control valve motor
ran too long and timed out trying to reach
home position
a. Drive bracket not snapped in properly and
out enough that reduction gears and drive
gear do not interface
a. Snap drive bracket in properly then
Press NEXT and REGEN buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.
18. Err -1006, Err – 106,
Err - 116 = MAV/ SEPS/ NHBP/ AUX MAV
valve motor ran too long and unable to find
the proper park position
Motorized Alternating Valve = MAV
Separate Source = SEPS
No Hard Water Bypass = NHBP
Auxiliary MAV = AUX MAV
a. Control valve programmed for ALT A or b,
nHbP, SEPS, or AUX MAV with out having
a MAV or NHBP valve attached to operate
that function
a. Press NEXT and REGEN buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect. Then re-
program valve to proper setting
b. MAV/ NHBP motor wire not connected to
PC Board
b. Connect MAV/ NHBP motor to
PC Board two pin connection
labeled DRIVE. Press NEXT and
REGEN buttons for 3 seconds to
resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and
then reconnect.
c. MAV/ NHBP motor not fully engaged with
reduction gears
c. Properly insert motor into casing,
do not force into casing Press NEXT
and REGEN buttons for 3 seconds
to resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and
then reconnect.
d. Foreign matter built up on piston and
stack assemblies creating friction and drag
enough to time out motor
d. Replace piston and stack assemblies.
Press NEXT and REGEN buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.
19. Err – 1007, Err – 107,
Err - 117 = MAV/ SEPS/ NHBP/ AUX MAV
valve motor ran too short (stalled) while
looking for proper park position
Motorized Alternating Valve = MAV
Separate Source = SEPS
No Hard Water Bypass = NHBP
Auxiliary MAV = AUX MAV
a. Foreign material is lodged in MAV/ NHBP
valve
a. Open up MAV/ NHBP valve and check
piston and seal/ stack assembly for
foreign material. Press NEXT and
REGEN buttons for 3 seconds to
resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and
then reconnect.
b. Mechanical binding b. Check piston and seal/ stack
assembly, check reduction gears,
drive gear interface, and check MAV/
NHBP black drive pinion on motor
for being jammed into motor body.
Press NEXT and REGEN buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.