User manual

Appendix/Index
88
Ringtone does not sound
･ Make sure the ringtone volume is not set to "0". nP.64
"Sound/notification"
･ Make sure Public mode (power OFF), the manner mode or
Airplane mode is not activated. nP.39 "Network service",
P.65 "Mode settings", P.70 "More"
･ Make sure call rejection is not set. nP.39 "Reject call setting"
･ Is Answer time setting set to "0 seconds"? nP.38 "Voice/
Answering memo"
･ Make sure the ringing time for Voice Mail Service or Call
Forwarding Service is not set to "0 seconds". nP.39 "Network
service"
Calls are not available ([(] does not disappear even after
moving to another place or calls cannot be made/received even
though signal status is not bad)
･ Turn the power on again or attach the docomo nano UIM card
again. nP.13 "docomo nano UIM card", P.16 "Turning power
on/off"
･ Depending on the signal type, even though status is "inside the
service area" or "[!] (indicating signal status) appears",
making/receiving a call may not be available. Move to another
place and call again.
･ Make sure the call restriction such as a call rejection is not set.
nP.39 "Reject call setting"
･ In a crowded place, heavy telephone/mail traffic may make it
difficult to get a connection depending on how congested the
radio waves are. In this case, a busy tone is played. Move to
another place or call again later.
■ Screen
Display is dark
･ Make sure Screen timeout is not set to a short duration.
nP.65 "Display"
･ Make sure brightness of the display is not changed. nP.65
"Brightness level"
･ Make sure [Automatic brightness] of Brightness level is not
enabled. The brightness of the screen may vary depending on
the surrounding light if the setting is enabled. nP.65
"Brightness level"
･ Make sure [VeilView] is not enabled. nP.66 "VeilView"
■ Sound
The other party's voice is not heard well or is too loud during a
call
･ Make sure you have not changed the in-call volume. nP.37
"Adjusting the in-call volume"
■ Mail
Mail is not automatically received
･ Make sure Sync frequency in the account settings of Email is
not set to [Never].
■ Camera
Still picture or video shot by the camera is blurred
･ Switch Focus Setting to [Macro] when shooting a nearby object
with SH Camera. nP.55 "Common settings on shooting still
pictures/videos"
･ Make sure the camera lens is neither misted up nor exposed to
dirt. nP.53 "Before using camera"
Still pictures and videos shot while the mobile light is turned on
go white
･ If there is a case, cover, finger, etc. near the camera lens,
lights of the mobile light may reflect on it and shot still pictures
and videos may be adversely affected.
■ 1Seg
Cannot watch 1Seg
･ Make sure the handset is not outside the area of a terrestrial
digital TV broadcasting service or in a place with weak signal.
nP.50 "Broadcast wave"
･ Make sure a channel list is created. nP.51 "Creating channel
lists"
■ Osaifu-Keitai
Cannot use Osaifu-Keitai
･ If Omakase Lock is activated, Osaifu-Keitai functions are not
available regardless of the setting of NFC/Osaifu-Keitai lock.
･ Make sure NFC/Osaifu-Keitai lock is not set. nP.49 "NFC/
Osaifu-Keitai lock"
･ Is the a mark of the handset held over the scanning device?
nP.49 "Precautions about holding over the other device"
■ International roaming
Cannot use the handset overseas (The signal icon appears)
･ Make sure you have subscribed to "international roaming
service (WORLD WING)". Check the status of a subscription to
"international roaming service (WORLD WING)". nP.84
"Outline of international roaming (WORLD WING)"
Cannot use the handset overseas ([(] appears)
･ Make sure the handset is not outside the service area of
international roaming or in a place with weak signal. Refer to
the DOCOMO website to check if the service area or network
operator is available one.nP.84 "Outline of international
roaming (WORLD WING)"
･ Change the network setting or network operator setting. Set
Preferred network type to [LTE/3G/GSM(Auto)]. Set Network
operators to [Select automatically]. nP.84 "Preferred network
type", P.85 "Network operators"
･ Turn the power on again. The handset may recover. nP.16
"Turning power on/off"
Cannot use data communication overseas
･ Enable [Data roaming]. nP.84 "Data roaming"
Suddenly the handset becomes unavailable during overseas use
･ Make sure the approximate limit of usage fee is not exceeded.
As for "international roaming service (WORLD WING)", the
approximate limit of usage fee is set in advance. Pay off the
usage fee to resume services if usage fee exceeds the limit.
The other party's phone number is not notified/A different phone
number from that of the other party is notified/Functions to use
details saved in the phonebook or Caller ID notification are not
activated
･ The caller ID is not displayed on the handset even though the
other party makes a call with the caller ID set to be notified if
the used network or network operator does not notify. In
addition, a different phone number from that of the other party
may be notified depending on the used network or network
operator.
■ Data management
Data is not transferred
･ Make sure a USB HUB is not used. If used, the transference
may not be carried out normally. nP.81 "Connecting the
handset and PC"
Data saved on the microSD Card is not displayed
･ Remove the microSD Card and insert it again. nP.76
"microSD Card (external storage)"
Images are not displayed correctly
･ An entire image goes black when the image data is damaged.