User manual

93
Appendix/Index
SH-04H_E_12.fm
[93/99]
5
Enter the connection number provided by
DOCOMO
6
The remote support starts after the connection
is established
Make sure that your handset is accompanied by a warranty card
at the time of purchase. Check that the name of the retailer, the
date of purchase, and the necessary details have been filled in
on the warranty card. Be sure to keep it in a safe place.
Contact the retailer if any necessary details on the warranty card
are not completed.
The warranty period without charge is 1 year from the date of
purchase.
TV antenna cable SH01 is not covered by the free repair
warranty.
For the purpose of improvement, the specifications and the
appearance for the handset and its accessories are subject to
change without prior notice.
Information registered in your handset, such as phonebooks,
may be lost or changed if your handset is damaged, repaired or
mishandled. It is recommended that backup be kept of
information such as phonebooks.
※The handset allows you to save phonebook data etc. to microSD
Cards.
※The handset allows you to back up data such as phonebooks by
using docomo cloud.
■ If you have problems with your handset
Refer to “Troubleshooting” on this manual before requesting
repairs.
Contact the number listed in “Repairs” (in Japanese only) on the
last page if problems persist.
■ If your handset needs repairs after contacting
DOCOMO
Bring your handset to a repair counter that DOCOMO specifies.
However, repair counters are only open during business hours.
Make sure to bring your warranty card with you. Note that it may
take several days to repair depending on the condition on the
malfunctions.
During the warranty period
The handset will be repaired without charge in accordance with
the terms of the warranty.
When bringing the handset in for repairs, be sure to bring the
warranty card. Even during the warranty period, a fee will be
charged for repairs of malfunctions, damage, etc. caused by your
improper handling (damage of external connection jack, display,
etc.), if no warranty certificate is presented or if you have
repaired the handset at a repair counter other than those
specified by DOCOMO.
Repairs for malfunctions caused by the use of devices and
consumable products other than those specified by DOCOMO
will also incur a fee, even during the warranty period.
Repairs may not be possible in the following
circumstances.
When, as a result of inspection, a corrosion resulted from water
exposure, condensation, sweat or other liquids is found or when
the internal circuit board is damaged or deformed (Repairs may
not be possible when external connection jack, display, etc. is
damaged or when a housing is cracked)
If you have repaired the handset at a repair counter other than
those specified by DOCOMO
※Even when repairs are possible, repair charges will be incurred
because the warranty does not cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the functionality of the
handset) will be kept in stock basically for at least 4 years following
the halt of production. However, note that there may be a case
when repair is not possible for the shortage of replacement parts
etc. depending on the faulty part. Repairs may be possible even
after this period has passed, depending on the faulty part. Contact
the number listed in “Repairs” (in Japanese only) on the last page
for details.
■ IMPORTANT!
Never attempt to modify the handset or its accessories.
 May cause fire, bodily injury or malfunction.
 If your device has been modified previously, it will only be
accepted for the repair as long as you agree that we restore
the device to its original state. However, repairs may be
refused depending on the extent of the modification.
The following cases may be considered as a modification.
･ Stickers etc. are applied to the display or keys
･ Decorations are made to the handset with adhesive agent
etc.
･ Exterior parts etc. are replaced with those which are not
standard DOCOMO products
 Repairs for any malfunction or damage caused by such
modifications will incur fees, even during the warranty period.
Information stored in your handset, such as the settings of
various functions, may be cleared or reset if your handset is
damaged, repaired or mishandled. If this occurs, please re-enter
the information or re-specify the settings.
When the handset is repaired, MAC address for Wi-Fi and
Bluetooth address may be changed regardless of the faulty part.
The following sections of the handset contain parts that generate
magnetic waves. Keep cash cards and other objects likely to be
affected by magnetic waves away from the handset. They may
become unusable.
 Sections: Earpiece, speaker, back camera
If the inside of the handset gets wet or becomes moist,
immediately turn off the power though SH-04H provides
waterproof performance. Then, visit a repair counter. The
handset may not be repaired depending on its condition.
■ Created data and downloaded information
Created, imported, downloaded data, etc. may be modified or
deleted when changing models or repairing the handset.
DOCOMO shall not be liable for any modification or deletion of
content. DOCOMO may, at our convenience, exchange your
handset for a substitute in lieu of repairs. However, in this case,
we cannot transfer these data etc. to replaced products except
for some data.
Warranty and After-Sales Service
Warranty
After-Sales Services
SH-04H_E.book 93 ページ ２０１６年６月１４日 火曜日 午後１時３５分