User guide

124 Troubleshooting
Troubleshooting
Problem Solution
The phone does not turn on.
• Make sure the battery is properly
inserted and charged.
PIN code or PIN2 code is
rejected.
• Make sure you have entered the
correct code (4 to 8 digits).
• Your SIM/USIM card/protected
functions will become locked
after three unsuccessful
attempts.
• Contact your SIM/USIM provider if
you do not have the correct PIN
code.
The SIM/USIM card
becomes locked.
• Enter the PUK code (8 digits)
provided by your service provider
(if supported).
• If the attempt is successful, enter
the new PIN code and confirm
your phone is operational again.
Otherwise contact your dealer.
The display is difficult to
read.
• Adjust the backlight brightness
for the display.
Phone functions do not work
after the phone is turned on.
• Check the radio signal strength
indicator as you may be outside
the service area.
•
Check to see if any error message is
displayed when you turn your
phone on. If so, contact your dealer.
• Make sure the SIM/USIM card is
correctly inserted.
Calls cannot be made or
received.
• If the message “SIM card error” is
displayed when the phone is
switched on, you cannot use your
SIM/USIM card or the SIM/USIM
card is damaged. Contact your
dealer or network service provider.
• Check your call barring, fixed
dialling setting, remaining battery
and call forwarding settings.
• Check if your phone is currently
performing data communication
using
Bluetooth wireless
technology interface or a USB
data cable.
• Check the remaining balance if
you are using a pre-paid SIM/
USIM card.
Problem Solution