Operation Manual

228
Troubleshooting
Cannot access network service.
• Check where your account has been registered and where the service is available.
Cannot send or receive text message.
• Make sure you are correctly subscribed for the Short Message Service, that the network supports this
service, and that the centre number is set up correctly. If not, contact your network service provider.
Cannot connect to Multimedia Messaging
Service provider.
• MMS settings and configuration may be missing or incorrect or the network does not support it. Check
your service provider’s access point number.
Contact your service provider to confirm the correct settings.
Limited memory available.
• Delete any unnecessary data.
Call is terminated unexpectedly.
• Magnetised objects such as health necklaces placed near the phone may terminate the call. Keep your
phone away from such objects.
No entries are displayed in the Contacts
List.
• Confirm that the Contacts Location setting (Handset or SIM/USIM) is made correctly.
Fax transmission failure
• Before transmitting fax data, configure your fax software to use the software flow control.
• Use of the optional data cable is recommended for transmitting fax data.
Cannot receive OBEX data.
• The OBEX data can only be received only during stand-by. The message “Please return to stand-by.”
is displayed.
Problem Solution