Warranty Guide

For product support please contact us at 800-441-7429 or visit our website www.phillyqueencommercial.com
WARRANTY
Philadelphia/Queen Commercial
Indoor Outdoor Carpet
The following is the Three Year Limited Warranty issued by Shaw Industries, Inc (“Shaw”) for Indoor/Outdoor carpet.
This warranty begins when the carpeting is purchased. The carpet must be installed in accordance with Shaw Industries installation
guidelines and specications. The carpet must be maintained in accordance with Shaw Industries maintenance (carpet care) recommendations
and such maintenance (carpet care) continues throughout the duration of the original installation.
The Three Year Warranty is further limited to the period of time the carpet is owned and maintained by the original end-use purchaser. The basis of any
warranty related claim is the original Shaw invoice or authorized Shaw dealer invoice. Damage resulting from the failure to follow these instructions
will not be covered under this warranty.
Installation guidelines and specications along with carpet care recommendations can be obtained from your dealer or from Philadelphia/ Queen
Commercial at 1-800-441-7429.
What the three year limited warranty covers:
Fiber – Fiber Degradation Philly Queen Commercial warrants that this Indoor/Outdoor carpet, when installed and maintained
as recommended by Shaw Industries for proper indoor/outdoor use, will not display ultraviolet (UV)
degradation, resulting in ber deterioration or loss.
(Failure shall mean that the weight of the yarn shall have decreased a minimum of 25% for tufted
products or 40% for needlebond product. This will be from the weight of the original weight at the
time the products were manufactured as a result of ultraviolet degradation, as tested per ASTM D 5848).
Actual degradation will cause a deterioration of the yarn and loss of pile as a result. Failure does not
include a decrease in pile height of the face yarn from the original pile height as a result of surface
compression due to normal wear.
Backing - Tuft Bind Philly Queen Commercial warrants that our Indoor/Outdoor carpet, when installed and maintained as
recommended by Shaw Industries, under normal use, will provide tuft bind performance expectations
consistent with this type backing.
Backing - Integrity/Delamination Philly Queen Commercial warrants that our Indoor/Outdoor carpet, when installed and maintained as
recommended by Shaw Industries, under normal use, will not delaminate from the face carpet.
Note: The construction, ber and backing system used in this product is designed and engineered for
general indoor/outdoor conditions and use unless otherwise specied.
What you should do if any of the above problems occur and you need warranty service:
You (the original purchaser) should notify the authorized Shaw Dealer and/or your Philly Queen Commercial representative and submit in writing,
the following:
 •Avalidproofofpurchaseintheformofasalesreceiptorotherdocumentswhichestablishproofofpurchase.
 •Adetaileddescriptionoftheproblemand/oraphotograph/samplethatclearlyshowsthewarrantyproblem.
To: www.shawonline.com or Shaw Industries – Financial Services, P.O. Box 40, Dalton, GA 30722.
Shaw Industries will designate a representative to inspect the carpet and evaluate the warranty claim.
What Shaw Industries will do should you need warranty service:
Should a defect covered under this warranty be found, the affected area will be repaired to conform to the warranty. If repair is not commercially
practical, Shaw may, at its sole option, replace the affected carpet or refund the proportional purchase price for the affected area.
Shaw will pay the reasonable costs for freight and labor. Any costs incurred for the moving of equipment, furnishings, partitions and the like, that were
installed over the Shaw commercial product, will be at the consumer’s expense.
Indoor - Outdoor Carpet Three Year Limited Warranty: