Warranty Guide

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* Throughout this limited lifetime brochure, INVISTA
defines lifetime carpet coverage as the life of the carpet
which begins on the date of purchase. Some proration
may apply to lifetime limited warranties. Labor costs may
not be included. See the following pages in this warranty
brochure for complete details. Warranty details are also
available on stainmaster.com or by calling 1-800-438-7668.
** The above listed limited warranties will be extended
to the longer period stated if STAINMASTER® carpet
cushion is purchased at the same time as a particular
brand of STAINMASTER® carpet and is installed under the
STAINMASTER® carpet.
Lowe’s STAINMASTER
®
carpet Extended Warranties –
Owner’s Obligations to Maintain Warranty Coverage and
General Terms and Conditions.
1. Carpet that is part of the Lowe’s STAINMASTER
®
carpet Collection.
2. Carpet installed in owner-occupied indoor
residential space where no commercial activity,
including rental or day care, takes place.
Warranty service applies to qualified carpet
purchased and installed in the USA.
3. Carpet that has been properly maintained which
includes prompt attention to spots and spills
using procedures as outlined in the “Carpet
Care” section of this brochure. Failure to follow
the carpet care maintenance and spot removal
recommendations and requirements could void
all or part of your warranty coverage.
4. Carpet that has been professionally cleaned at
least as frequently as every 24 months from the
date of installation. It is required that the carpet
cleaning technician use a hot water extraction
cleaning method. Keep your cleaning receipts.
While cleaning can be performed by any
company, we recommend you use only approved
cleaning technicians. Improper or incorrectly
TruSoft™ Active
Family™
SolarMax™
Food & Bev.
Stains
Lifetime* Lifetime* Lifetime*
Pet Urine Lifetime* Lifetime* Lifetime*
Soil Lifetime* Lifetime* Lifetime*
Texture
Retention
20 years** 20 years** 20 years**
Abrasive
Wear
20 years** 20 years** 20 years**
Fade n/a n/a 25
Anti-Static Lifetime* Included Included
Stairs Included Included Included
Satisfaction
Replacement
90 day 90 day 90 day