Warranty

LIMITED RESIDENTIAL FLOORING WARRANTIES
The true essence of the American home is captured in the time-honored choice of quality hardwood flooring. While job-
site-finished floors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger wood
floors made by Shaw Industries Group, Inc. (Shaw). Shaw not only produces more durable floors, but we also offer
comprehensive warranties. These products and limited warranties allow you to choose the floor that is right for you, your
lifestyle, and your budget. While a quality product and warranty are extremely important, proper installation and
maintenance of your new Shaw hardwood floor is also essential to ensure years of enjoyment.
Environmental Commitment and Renewable Resources
Shaw takes the environment seriously, and supports the best management practices for timber harvesting. Our
environmental goals include: wildlife preservation, forest regeneration, limiting soil erosion, and making the most efficient
use of all our raw materials. Shaw is proud to support and contribute to the planting of new trees in one of America’s
Heritage Forests through the Hardwood Forestry Fund. Shaw will donate a portion of its sales to the Hardwood
Forestry Fund, whose goal is to plant two trees for every dollar received. For information about or to donate to
the Hardwood Forestry Fund go to www.hardwoodforestryfund.org
Please Read This Entire Book Carefully
This booklet contains the warranty and maintenance information, plus common sense warranty exclusions that you’ll need
to know to maintain your limited warranty and to keep your new Shaw hardwood floor looking beautiful for years to
come.
Floor Care and Maintenance
Remember, like any floor covering, our factory finished wood floors will show signs of wear over time, depending on the
size and lifestyle of your family. By observing a few precautions and setting up a regular cleaning routine and
maintenance program, you can expect years of beauty from your Shaw floor. The following are examples of the
reasonable and necessary maintenance you are expected to perform. They are not intended to be an exclusive list.
1. Sweep or vacuum regularly since built-up grit can damage the surface of the wood. The vacuum head must be a
brush or felt type. Be certain the wheels of the vacuum are clean and do not damage the finish. Do not use a
vacuum with a beater bar head.
2. Remove spills promptly using a soft cloth and cleaning products recommended by Shaw.
3. Never wet-mop, damp-mop, or clean your floor with water or other products. This can severely damage the
flooring and damage resulting from these actions will not be covered under warranty. Do not use hardwood floor
cleaning machines or steam cleaners. See section on Improper Maintenance.
4. Shaw recommends the Shaw R2X Hard Surfaces Flooring Cleaner with a terry cloth mop. Always vacuum the
floors prior to using R2X™. Do not allow excess cleaner to remain on the floors surface as this may permanently
damage the wood fiber.
5. Important: Do not use oil soaps, liquid or paste wax products or other household cleaners that contain citrus
oils, lemon oil, tung oil, silicon, or ammonia since these warranties do not cover damage caused by
nonrecommended products. Use of these and other such products will harm the long-term performance of your
floor and may also affect its recoatability.
6. Do not use 2 in 1 cleaners with polish that may contain acrylics or urethane polish to restore gloss – damage
resulting from the use of these products will not be covered under warranty and may produce unsatisfactory
results when not applied properly.
7. Keep pets’ nails trimmed, and paws clean and free of dirt, gravel, grease, oil, and stains.
8. Place protective felt pads beneath furniture legs and feet to reduce scratches and dents. Replace pads as needed.
9. Use a dolly and protective sheets of plywood when moving heavy objects, furniture, or appliances.
10. Make certain furniture casters are clean and operate properly (a minimum 1” wide vinyl surface where it comes in
contact with wood is recommended). Clean wheels periodically to remove dirt and debris.
11. Remove shoes with spiked or damaged heels before walking on floor.
12. Exposure to the sun and its UV rays accelerates the oxidation and aging of wood. This can cause the stain and/or
wood to fade and/or to change color. We recommend that you rearrange rugs and furniture periodically so the
floor ages evenly. Exotic species such as Brazilian Cherry are more susceptible to color change during the aging
process. These warranties do not cover damage from the sun and its UV rays.
13. Use area rugs in high traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have
a large family or indoor pets.
14. Maintain the proper Relative Humidity in your home between 35% - 55%.