Use and Care Manual

MAINTENANCE GUIDELINES
SHAW HARDWOOD MAINTENANCE
New hardwood oors represent a substantial ooring investment and with proper care the appearance and performance of
your Shaw hardwood oor can be maintained over time.
A total care program consists of key areas:
Post Construction Maintenance
Preventative Maintenance
Routine Maintenance
Spot and Spill Removal
POST CONSTRUCTION MAINTENANCE
Dry mop oor using a micro ber mop pad or appropriate oor vacuum to remove dust particulate from the oor.
Spray neutral pH cleaner, such as Shaw TOTALCARE® Hard Surface Cleaner or Bona Wood Cleaner, onto the oor in manageable area (spray mist will
dry quickly). Use a micro ber wet mop pad to mop the oor with cleaner. If pad becomes dirty, be sure to replace the pad with a new micro ber wet
mop pad. Work oor in sections.
Always rinse the oor by spray misting water on a at micro ber mop pad meant for wet mopping (make sure there is no dripping water).
In the event where dry wall dust/construction dust is mopped with water only, a residue lm will appear on the oor after drying. Use the process below
to remove the lm from the oor.
Process to remove construction residue or cloudy lm from hardwood ooring
1. Dry mop oor to remove any construction dust or exterior soil tracked onto the ooring. Use micro ber dry mop pad. If micro ber dry mop pad gets
dirty, replace pad with a clean pad.
2. Spray neutral pH cleaner, such as Shaw TOTALCARE® Hard Surface Cleaner or Bona Wood Floor Cleaner, onto the oor in manageable area (spray mist
will dry quickly). Work oor in sections. For embossed or textured ooring, use a cylindrical brush scrubber, such as the Clark MA10 12E Scrubber and a
neutral pH cleaner applied to the oor to remove the residue lm.
3. Spray mist water on a microber mop pad meant for wet mopping so it is damp (make sure there is no dripping water). Mop the oor to remove any
remaining residue from the ooring. When wet mop pad becomes dirty, be sure to replace the pad with a new micro ber wet mop pad.
4. Repeat steps #2 and #3, if necessary.
When the hardwood ooring is cleaned properly, the oor will have the same visual as right out of the box!
PREVENTATIVE MAINTENANCE
Always protect oors from direct exposure of sunlight that can cause the wood or stain to change colors. Warranties do not cover damage from UV
exposure. Recommended humidity levels are between 35% R.H.- 55% R.H.
Protect oors when moving heavy objects to prevent permanent scratches and tears. The use of Ram board or equivalent and heavy cardboard are
examples of protective barriers.
Use appropriate wide oor protectors under tables, chairs, and any other heavy home furnishing to avoid permanent damage. As a rule, the heavier the
object, the wider the oor protector.
Walk-off mats should be used at all entrances to absorb soil and moisture. The use of appropriate mats will help avoid scratches and damages to the
oor. If mats are placed directly on top of the hardwood oors, use proper indoor mats. Mats that can trap moisture underneath have potential to cause
possible discoloration. Latex and rubber backings should not be used.
Use of Rug Pad - Use ofDurogen or PVC rug pad when placing rugs over all hard surface ooring products.
Area rugs are recommended in high trafc and pivot areas. Avoid shoes with spiked or damaged heels. Also keep pets’ paws and nails cleaned and
trimmed.
ROUTINE MAINTENANCE
Daily removal of dirt and dust is important to prevent particles from abrading the oor’s surface. Sweeping, dust mopping, and vacuuming are
recommendations to remove soil particles that can result in scratches and worn appearances. Do not use vacuums with rotating beater bars on hard
surfaces.
Periodic cleaning will be necessary to help maintain the oor’s appearance. Always pre-vacuum or dust mop before any type of cleaning. Shaw
TOTALCARE® Hard Surface Cleaner or appropriate hardwood oor cleaning agents (neutral pH cleaners) are recommended.
Do not use abrasive cleaners or cleaning agents that leave dull residues on the surface of the oors. Never wet mop the oor with water and do not
allow excess cleaner to remain on the oor’s surface as this may permanently damage the wood.
Steam cleaners are not recommended.
It is recommended to use a at microber wet mop pad when mopping the oor using a neutral pH cleaner, such as Shaw TOTALCARE® Hard Surface
Cleaner or Bona Wood Floor Cleaner. Do not use a mop and bucket system.
Expedite drying with air movers or fans.
Do not use oil soaps, liquid or paste wax products, or cleaners with citrus type oils, Tung oils, silicon or ammoniated products as well as 2 in 1 cleaners
with polish additives. Problems from these type products can affect the oor which would not be considered in the warranty.
SPOT AND SPILL REMOVAL
Remove wet spills promptly by blotting with white paper or cloth towels.
Dried spots should be removed by Shaw TOTALCARE® Hard Surface Cleaner with gentle agitation from a clean towel or cloth. Always blot dry.
Do not use detergents or abrasive cleaners since these products can result in a dull residue and appearance.
Use rubbing alcohol (isopropyl alcohol) with a clean white cloth for spots requiring a solvent type cleaner that hardwood cleaning agents cannot
remove.
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