Warranty
Shaw Hardwood Limited Residential Flooring Warranties- CQ-HS-WA002 Rev. 2/22/2016
Radiant Heat Guidelines
Selected Shaw brand engineered products are approved over radiant heated subfloors provided that the floors are
installed in strict accordance with the Shaw installation guidelines pertaining to radiant heated subfloors. The products
approved for use over radiant heat MUST be designated as radiant heat approved with the radiant heat logo on the actual
Shaw sample board. Products without this logo are NOT recommended for use over radiant heat and are NOT warranted
for this application.
The following guidelines must be applied throughout the life of the floor in order to reduce the effects of radiant heat on
engineered wood floors. Even when these guidelines are followed it is still possible that your flooring may experience
some cracks (seasonal checking) on the surface, gapping between boards, or delamination of boards. The approved
engineered products can only be installed over radiant heated subfloors using the installation methods approved by Shaw.
The temperature and humidity levels described below must be maintained otherwise any damage resulting
from such failure to maintain will not be covered under warranty. After the flooring is installed, slowly raise
the temperature to the preferred comfort level (over at least 5 day time frame) beginning two days after
installation or at the onset of colder weather conditions.
The radiant heat system must be controlled and the surface temperature of the flooring must never
be allowed to exceed 82°F.
The proper humidity level (35%-55%) must be maintained within your home at all times during the year. Use of a
humidification system may be required to maintain proper humidity levels to avoid excessive drying of the wood
flooring.
Seasonal gapping should be expected.
Surface checking can be expected if the proper humidity level is not properly maintained between 35-55% R. H.
or if the floor’s surface temperature exceeds 82°.
LIMITED WARRANTIES
These warranties, which begin from the date of purchase, apply to products used in dry residential applications. Lifetime
warranties apply for as long as the original purchaser owns and resides in the home where the product was installed.
Limited Lifetime Structural Warranty
Shaw warrants all first quality engineered hardwood floors, in their manufactured condition, to be free from defect in
material and workmanship including milling, assembly, dimension and grading. Shaw additionally warrants that these
engineered hardwood floors, will not delaminate when properly installed and maintained according to Shaw's installation
and maintenance procedures. In the event that the plies should delaminate due to glue bond failure, Shaw will, at our
option, either: (1) repair the defective plank(s); (2) replace the defective plank(s). This warranty is a limited lifetime
warranty for all first quality Shaw engineered products. Solid products are excluded.
Limited Warranty for Residential Finish Wear
Our, factory applied finishes make hardwood floor installations fast and easy. Every plank is ready to install right out of
the carton. There is no need for sanding or staining. With our UV-cured finish you gain the assurance of superior
durability and wear ability. Shaw will warrant under normal residential conditions and uses, and providing that Shaw’s
maintenance guidelines are strictly followed, that the finish will not wear through or peel off of the hardwood flooring
during the length of the warranty (i.e., 3 year, 25 year, lifetime, etc.) of the product you purchase. Consult your retail
salesperson or the Shaw Information Center 800-441-7429 if you have questions about the length of your warranty. In
the event that the finish wears through or peels off of the hardwood flooring, Shaw will, at our option, either: (1) replace
the affected plank(s); (2) recoat the affected area. NOTE that this limited warranty extends only for defects that cover at
least 10% of the surface area of the installed flooring. NOTE: Gloss Reduction, Scratches and Dents in the finish are
not considered surface wear and are not covered under this warranty. Please note that Maple, Pine and Birch floors
require extra care. Maple and Birch are inherently smooth wood and will show scratches and dents more readily than Oak
or Pecan. You should consider these factors when making your flooring selection.
For reference purposes only if printed or downloaded.