Warranty

Shaw Hardwood Limited Residential Flooring Warranties- CQ-HS-WA002 Rev. 2/22/2016
warranty of any kind that the goods you purchased shall conform thereto. Any warranties based on any such sample or
models are specifically disclaimed.
Improper Installation: The floor must be installed according to Shaw’s installation guidelines. Detailed installation
instructions are included in cartons of Shaw hardwood flooring. Damage caused by improper storage, handling, or
installation methods are not covered by these warranties. Improper preparation of, or deficiencies in, the subfloor/floor
joist assembly, including but not limited to excessive floor deflection, uneven or irregular subfloor surface (particularly at
joints) or voids in the subfloor, are not covered under these warranties. Check to be certain that the subfloor is within
structural and manufacturing requirements. Defects or failures of other manufacturers’ products at the subfloor assembly,
including but not limited to subfloor material, fasteners, patching compound, adhesives, and other floor coverings are not
covered by these limited warranties. In no event shall Shaw be held responsible for any damage caused to your hardwood
flooring by other manufacturers’ products. Other items not covered under the limited warranties include construction
traffic, abuse to the surface of the flooring; use of non-recommended nailers, staplers, or adhesives; end gapping due to
mastic memory or improper seating of planks during installation; squeaking, popping or crackling by any cause. (Popping
sounds caused by depressions in the subfloor ARE NOT covered under these limited warranties.)
Cabinets and other built-in appliances should be installed PRIOR to the installation of the hardwood flooring. They
should NOT be installed on top of the hardwood flooring. Pre-finished hardwood floors should be installed at the same
time as carpets and AFTER finishing the walls to prevent damage from paint, dry wall dust, wallpaper adhesives, and
other materials.
Improper Maintenance: Floor maintenance must follow the recommendations outlined in this guide. Damage to the
flooring such as dents, scratches, or dulling of the finish are NOT covered. Wet or damp-mopping your floor with water or
other substances are not covered by these limited warranties. In addition, the following are NOT covered under these
limited warranties: use of hard floor cleaning machines; use of non-recommended maintenance and floor-care products,
including but not limited to oil soaps, liquid or paste wax products, other household cleaners that contain lemon, orange,
or tung oils; neglect or abuse of the hardwood floor, including but not limited to not taking proper precautions to protect
furniture legs and feet with protective pads to reduce scratches and dents; not using dollies and protective plywood when
moving heavy objects; furniture or appliances having dirty or improperly operating casters; spiked and/or damaged heels;
pet claws and scratches; falling or dropped objects which can dent or fracture the flooring and finish; and dents or
scratches in the flooring caused by furniture, appliances, casters or normal foot traffic.
Improper Environment: Shaw floors are not warranted against damage caused by man-made or natural disasters,
including but not limited to leaking or broken plumbing, landscape watering/irrigation, fire, flood, earthquake, insect
infestation, or standing water during or after construction. Shaw also does not warrant against: (1) moisture infiltration
from side walls, through the subfloor or from any source; (2) normal wearing of the finish in high traffic areas, pivot
points and seating areas; or (3) other extraordinary circumstances such as extreme low humidity (below 35% for an
extended period of time). In extreme low humidity conditions (below 35%), planks may shrink and or exhibit surface
checking until the humidity returns to a normal level.
Seasonal Checking: Cracks or checks in the surface of planks due to low humidity, excessively high humidity, or
dramatic fluctuations in humidity are inherent in all wood products and may affect your floor’s finish. Checking is not
covered under these Limited Warranties. The use of a humidifier/dehumidifier may be necessary to maintain the proper
humidity level between 35%-55%. Shaw research and experience shows that some species such as Hickory or Pecan are
more susceptible to this phenomenon than others and are not recommended in certain regions without the use of a
humidification system.
Recoating and Finish Alterations: Alterations to the finish or non- factory applied finishes (finishes applied by the
owner or installer), including but not limited to refinishing or recoating, are NOT part of the Limited Warranty for
residential finish wear stated above and therefore are NOT warranted by Shaw.
For reference purposes only if printed or downloaded.