HARD SURFACE WARRANTIES, CARE & MAINTENANCE HARDWOOD | LAMINATE | RESILIENT | TILE & STONE shawfloors.
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CONTENTS HARDWOOD Overview 3 Care & Maintenance 3 Radiant Heat Guidelines 4 Warranty 4 LAMINATE Care & Maintenance 8 Warranty 9 RESILIENT Overview 11 Care & Maintenance 11 Luxury Vinyl Plank and Tile Warranty 12 Sheet Warranty 13 ENHANCE YOUR WARRANTY WITH SHAW UNDERLAYMENT 15 TILE & STONE Care & Maintenance 16 Warranty 17 Shaw represents a promise of outstanding performance, unique styling and overall value.
HARDWOOD SHAW HARDWOOD PRODUCTS The true essence of the American home is captured in the time-honored choice of quality hardwood flooring. While jobsite-finished floors may be beautiful for a while, they cannot compare to the distinctive and inherently stronger wood floors made by Shaw Industries Group, Inc. (Shaw). Shaw not only produces more durable floors, but we also offer comprehensive warranties.
HARDWOOD change during the aging process. These warranties do not cover damage from the sun and its UV rays. 13. Use area rugs in high-traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets. 14. Maintain the proper relative humidity in your home between 35% – 55%.
HARDWOOD What Shaw will do In the event that the finish wears through or peels off of the hardwood flooring, Shaw will, at our option, either: (1) replace the affected plank(s), (2) recoat the affected area. NOTE: This limited warranty extends only for defects that cover at least 10% of the surface area of the installed flooring. Gloss reduction, scratches, and dents in the finish are not considered surface wear and are not covered under this warranty.
HARDWOOD Shaw cannot warrant against natural variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank. Nor can we warrant against natural variations or gloss level between samples/models and installed flooring. Any sample or model shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT create a warranty of any kind that the goods you purchased shall conform thereto.
HARDWOOD Recoating and finish alterations: Alterations to the finish or non- factory- applied finishes (finishes applied by the owner or installer), including but not limited to refinishing or recoating, are NOT part of the limited warranty for residential finish wear stated above and therefore are NOT warranted by Shaw. Natural Sunlight: The sun and its UV rays cause the aging of wood and therefore can cause the wood stain and/or wood to fade and/or change color.
LAMINATE LAMINATE FLOOR CARE AND MAINTENANCE Routine Maintenance 1. Use a damp cloth to blot up spills as soon as they happen. Never allow liquids to stand on your floor. 2. For tough spots, such as oil, paint, markers, lipstick, ink, or tar, use acetone/nail polish remover on a clean white cloth, then wipe the area with a damp cloth to remove any remaining residue. 3.
LAMINATE 3. Remove baseboard, wall base, or quarter-round as needed to replace the damaged board(s). Take the flooring apart, 1 row at a time, by lifting the rows to detach them, then separating the individual boards. 4. Be sure to stack the individual planks in the proper order for re-installation. This usually eliminates the need to cut planks for start or end of the row lengths. 5. Replace the damaged board with a piece from the edge of the original installation. 6.
LAMINATE What Shaw will do should you need warranty service: If Shaw honors a claim under this limited warranty, it will repair or replace, at its option, the cost of the affected flooring material. If professionally installed, Shaw will pay the reasonable labor costs to perform the replacement or repair during the first two (2) years from the date of the original purchase.
RESILIENT IMPORTANT INFORMATION FOR RESILIENT SHEET FLOORING AND LVF (LUXURY VINYL FLOORING) 4. Protect your floor against burns. Burns from the glowing end of a cigarette, matches, or other extremely hot items can damage resilient floors. Although Shaw resilient floors are durable, all floor coverings require some care to look their best, and many problems can be prevented before they occur. The type and frequency of traffic on your floor will determine the frequency of maintenance needed.
RESILIENT Allow the recommended minimum of 24 hours before moving heavy objects. New floors should not be saturated or wet cleaned for 5 days after installation. Only damp mopping is recommended between installation and the 5-day period. Preventive Maintenance: • Always protect floors when moving heavy objects to prevent permanent scratches and tears. The use of plywood and heavy cardboard are examples of protective barriers.
RESILIENT Within Two Years: If a defect covered by this warranty is found and reported to the merchant from which the floor was purchased in writing after one year but within two years of purchase, Shaw will supply new flooring material of similar color, pattern, and quality to replace the defective area. Shaw will also pay fifty percent of reasonable labor costs if professional installation was paid for when the floor was originally installed.
RESILIENT used in residential applications only where the original purchaser owns and resides in the home where the product was installed. Shaw’s recommended installation instructions. This limited warranty shall not apply to damage arising from any of the following: This warranty only covers first-quality products and does not cover loose-lay installations in excess of 25 square yards.
ENHANCE YOUR WARRANTY WITH SHAW UNDERLAYMENT UNDERLAYMENTS Shaw offers a number of excellent underlayments that extend the wear warranties for its hard surface products. These underlayments provide sound absorption and smooth out minor irregularities in the subfloor. EcoTread™: Made of 100% polyurethane foam using rapidly renewable resources, EcoTread exceeds air quality and flammability standards.
TILE & STONE CERAMIC TILE FLOORING CARE AND MAINTENANCE Grout Care 1. Grout is the mortar type material used to fill the spaces between the individual tiles, or stone. It’s purpose is simply to fill the joint between the tiles and become a permanent, integral part of the floor. 2. Neither sealing the grout nor using a 100% Epoxy Grout will guarantee against surface build up or discoloration of the grout. 3. Grout needs to be cleaned on a periodic basis to remove any surface residue build up. 4.
TILE & STONE 3. Good quality entry mats will help protect your ceramic tile from wear by collecting dirt, sand, grit and other substances such as oil, asphault, or driveway sealer that might otherwise be tracked onto your floor. 4. You can also place these mats at heavy pivot locations such as in front of the kitchen sink or stove. CERAMIC TILE FLOORING WARRANTY The following is the limited warranty issued by Shaw® Industries Group, Inc. (“Shaw”) for Shaw Tile & Stone products.
TILE & STONE Limits of Liability Tests are performed on random samples of Shaw tile by an independent testing laboratory and are believed to be representative of the general quality of the tile. There is no guarantee by Shaw that these exact results will be guaranteed on every tile. Shaw extends no guarantees, expressed or implied, as to slip resistance, wear-time period, gloss or maintenance procedures. Test procedures and individual results are available from Shaw. ANSI A-137.
WARRANTY SERVICE The Shaw Information Center provides information about proper installation and maintenance of your Shaw hard surface product. Much of this information is included in this booklet. If you have other questions, please feel free to write or call us. If you think that there is a defect in your hard surface product that is covered by one of the Shaw warranties, you must notify the Shaw retailer who sold you the product.Your retailer will be able to file the claim with Shaw for you.
