Use and Care Manual

What Shaw will do
In the event that the nish wears through or peels off of
the hardwood ooring, Shaw will, at our option, either: (1)
replace the affected plank(s), (2) recoat the affected area.
NOTE: This limited warranty extends only for defects
that cover at least 10% of the surface area of the installed
ooring. Gloss reduction, scratches, and dents in
the nish are not considered surface wear and are not
covered under this warranty. Please note that maple, pine,
and birch oors require extra care. Maple and birch are
inherently smooth wood and will show scratches and
dents more readily than oak or pecan. You should consider
these factors when making your ooring selection.
SPECIAL NOTE: WARRANTY LIMITATIONS (APPLIES
TO ALL WARRANTIES UNDER WHICH SHAW IS OR MAY
BE OBLIGATED). Shaw products are not warranted against
squeaking, popping, or crackling. Some squeaking, popping,
or crackling is possible when using staple-down or nail-down
installation methods. In addition, Shaw oors are not warranted
against staple or nail pullout from the suboor.
Who is covered under these
limited warranties
These limited warranties apply to you only if you: (1) are
the original consumer purchaser of any Shaw hardwood
oor, (2) have paid in full for your hardwood oor,
and (3) have purchased the hardwood oor for your
own personal residential use and not for resale. These
warranties ARE NOT transferable or assignable and they
DO NOT apply to nonresidential, rental, or commercial
purchases/installations.
Warranty Process
Product determined to have any possible defect by the
person doing the installation should be returned to your
dealer for inspection and possible replacement PRIOR TO
INSTALLATION. All questions of product quality are to be
addressed prior to installation.
What you should do if any of the above
listed problems occur and you need
warranty service:
During the warranty period, should you have any
problems with your Shaw oor, please contact the
authorized Shaw dealer who sold the product within
30 days from the date the problem occurs. NOTE that
these dealers are not authorized to make any decisions
regarding warranty coverage or any remedies thereunder;
they are merely the means through which you should
report any problems to Shaw. NOTE ALSO that Shaw
must be given a reasonable opportunity to inspect the
oor prior to the determination of any coverage or
remedy issue, which should be no less than thirty (30)
days after you report the problem.
Labor charges
If your oor was professionally installed, Shaw will pay the
reasonable labor costs to perform the replacement or
repair during the rst ve (5) years from the date of the
original purchase.
Replacement option
In the event that the style installed in the home is no
longer available, Shaw will authorize your dealer to replace
the affected oor with another style of equal value. The
above described remedy is the purchaser’s sole and
exclusive remedy for claim under this limited warranty.
Shaw’s Curative Actions/Remedies
THE ABOVE TERMS AND CONDITIONS OF EACH LIMITED
WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES
AVAILABLE FOR THESE WARRANTIES. IF YOU ARE FOUND
TO BE ENTITLED TO COVERAGE UNDER ANY WARRANTY,
EXPRESSED OR IMPLIED, IN ADDITION TO THOSE
SPECIFICALLY LISTED ABOVE, AND YOU CAN PROVE THAT
SHAW BREACHED SUCH WARRANTY, THEN YOUR SOLE
AND EXCLUSIVE REMEDY FOR ANY PROVEN BREACH
IS EITHER (AT THE OPTION OF SHAW): (1) REPAIR
THE DEFECTIVE PLANK(S), (2) REPLACEMENT OF THE
DEFECTIVE PLANK(S). IF THE REMEDY SHAW INITIALLY
SELECTS IS FOUND TO FAIL IN ITS ESSENTIAL PURPOSE,
THEN ANY FURTHER REMEDY TO WHICH YOU MAY BE
ENTITLED IS SOLEY AND EXCLUSIVELY LIMITED TO ONE
OF THE REMAINING REMEDIES (OF THE TWO OPTIONS,
DESCRIBED ABOVE IN THE LIMITED WARRANTIES), WHICH
SHALL BE CHOSEN BY SHAW.
Warranty Exclusions
Natural variations: Wood is a natural product
containing natural variations in color, tone, and graining.
HARDWOOD
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