SHAWDIRECT SATELLITE TV - USER GUIDE Essential HD Receiver (HDDSR 600) Advanced HD Receiver (HDDSR 605) Advanced HDPVR (HDPVR 630)
A. PREFACE © 2012 Shaw Satellite G.P. All trademarks and copyrights are the property of their respective owners. Version 3.
B. TABLE OF CONTENTS A. PREFACE ................................................................................. II B. TABLE OF CONTENTS .............................................................III C. HOW TO READ THIS MANUAL .................................................. IV 1. THE BASICS ............................................................................ 1 1A. CONNECTIONS AND VIDEO SETTINGS............................................ 1 1B. CURRENT VERSION ..................................
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1. THE BASICS 1A. CONNECTIONS AND VIDEO SETTINGS When installing your HDDSR, 1 direct coax line is required to connect to your satellite dish or multiswitch. If you have an HDPVR, 2 direct coax lines are required. The HDPVR will not function if only 1 line is connected. If you would like us to take care of the installation, call Customer Service – we’re here 24/7 to discuss available options and help you book an appointment.
VIDEO SETTINGS After connecting your satellite receiver, taking a moment to optimize your video settings will ensure the best viewing experience. Press OPTIONS on your remote control, then enter the numbers 4, 5. The following Video Settings options will be available: • • • OUTPUT FORMAT: This determines the primary resolution that is used to send video to your TV. On most HDTVs, 1080i is optimal. For SDTVs, use 480i.
ADDITIONAL CONNECTIONS The following connections may also be required for access to certain features or services. • • • ETHERNET: An Ethernet cable is used to connect your receiver to your home router, which provides access to the internet. Internet connectivity currently enables instant access to over 4000 of your favourite movies, TV shows, and music videos with Video on Demand (VOD). More details on Shaw Direct On Demand VOD can be found in the appendix at the end of this manual.
NAVIGATING THE ONSCREEN MENUS The following keys will allow you to navigate through the menus on your Shaw Direct HD receiver: The DIRECTIONAL ARROW keys allow you to move up, down, left, and right through the onscreen menus. Your current selection is always shown in YELLOW. 1 The ENTER or OK button will “select” the item in yellow and display available options or confirm the current selection. For example: 2 1. Pressing ENTER will display the Program Options menu for Angry Planet. 2.
The GO BACK key will save your changes and return to the previous menu.* The EXIT key will save your changes in the current menu and exit all the way back to live TV.* Note that if you have made changes in intermediate menus, these may be lost by using EXIT instead of GO BACK. All menus are “circular”, and will continue from the beginning when you reach the end of the menu. *Within the “System Settings” menus, you must select “SAVE” to save your changes.
1E. INTERACTIVE MENU BAR The menu bar is your portal to all the great features available on your Shaw Direct HD receiver. Many tools and menus found here can also be accessed directly by using the appropriate key on your remote control. The menu bar can be accessed in any of the following ways: • • • Pressing either the MENU or INTERACTIVE button on your remote control Pressing the A button on your remote control Pressing the OPTIONS button on the remote control and selecting “8.
HDPVR MENU BAR MENU BAR SUB MENU Guide DETAILS PAGE Access the Guide, where you can browse up to 14 days of programming information. 10 Access the PVR List, where you can watch a previouslyrecorded program. 34 Allows you to search for commercial-free digital music stations by genre, or radio stations by city. 17 Access the PVR List, where you can watch a previouslyrecorded program.
Find programs or movies airing on live TV by title. 13 Search for something to watch or record by genre. 13 Allows you to search for commercial-free digital music stations by genre, or radio stations by city. 17 Launch the Shaw Direct Interactive Weather Application 41 Read mail messages from Shaw Direct 41 Check out your Caller ID log 41 Access the main receiver Options Menu.
Interests Browse the VOD library by category, channel, and genre. Easily see free (included-with-subscription) and pay content. Title Search Search the VOD TV and movie library by title. Wishlist My Orders All active VOD orders (both free and pay) can be found here. VOD VOD Settings Help Once Parental Controls have been enabled, VOD Settings such as purchase or bandwidth limits can be set in this menu.
2. FINDING WHAT YOU WANT, WHEN YOU WANT Menu Bar 2A. THE GUIDE One of the greatest features of your Shaw Direct digital satellite TV is the interactive on-screen Guide. With the Guide, you can instantly see what’s airing right now and into the future, on every channel you subscribe to! When accessed, the Guide will appear with the channel you’re watching highlighted.
UNDERSTANDING THE GUIDE All listings in the Guide and Search Results are colour-coded to help you find what you’re looking for faster. When you select a program, broadcasting symbols help you understand more about it, such as the parental rating, whether it is presented in high definition, or if it is a new episode.
COLOUR CODING GENERAL PROGRAMMING: Includes network series, specials, news, and other regularly airing programs BLUE GREEN SPORTS: Includes most sports-related programs such as sports talk, live sporting events and replays, and sports-related series programming PURPLE MOVIES: Includes films and most documentaries ORANGE KIDS AND FAMILY: Most programming intended for children and family viewing AQUA PAY-PER-VIEW: PPV movies, sports, and events available for purchase RED SHAW DIRECT CHANNELS: Inform
2B. SEARCH TOOLS With over 400 channels and two weeks of programming information, sometimes it can be difficult to find what you’re looking for using the Guide. By using the search tools built into your receiver, you can easily find programs airing on live TV by title, time, or genre. Menu Bar TITLE SEARCH 5XX Remote 6XX Remote N/A N/A Title Search allows you to input the name of the show or movie you’re looking for.
2C. INFO PAGES Expanded Information for most programs is available by pressing the INFO button on the remote control, or selecting “Show more information” from the Program Options menu. Use the LEFT and RIGHT arrow keys to move between the available pages and GO BACK to return to the location you started from. REGULAR PROGRAMMING If available, the following information will be shown for regular programming.
MOVIES AND DOCUMENTARIES If available, the following information will be shown for movies and documentaries, including those airing on PPV. Note that not all broadcasters send the same amount of information, so it is normal for certain movies to have more or less information than others. All pages show the channel name, logo, and number the movie airs/aired on; the date and time it airs/aired; star rating from 0.5 to 4 stars; the program attributes and parental rating; and the movie title.
MOVIES AND DOCUMENTARIES For films, the following Program Options may be available: • • • • • • TUNE TO THIS CHANNEL: Change to this channel, regardless of what is currently airing. SMART RECORD THIS PROGRAM (HDPVR Only): Sets a Smart one-time Recording Event. RECORD THIS AIRING (HDPVR) or SET A REMINDER FOR THIS AIRING: Sets a one-time Recording or Reminder Event. AUTOMATICALLY TUNE TO THIS AIRING: Sets an Auto-tune Event for this airing.
2E. THE UPCOMING AIR DATES SCREEN The Upcoming Air Dates screen gives a convenient listing of all known upcoming air dates of the selected program or movie, on all available channels. You can press ENTER on any entry to view the Program Options menu, or use the LEFT or RIGHT arrow keys to sort alphabetically by Episode, or chronologically by Start Time. Press GO BACK to return to the location you started from.
MUSIC After selecting Music, use the RIGHT ARROW to select the genre column, where you can use the UP and DOWN keys to select a genre such as “Classical”, “Jazz”, or “Rock”. Corresponding stations appear on the right side of the screen, much like the other Search tools. Use the RIGHT ARROW again to select the results column and UP and DOWN to select the station you want to listen to. Pressing ENTER will tune directly to the selected station.
3. CUSTOMIZE YOUR VIEWING EXPERIENCE Menu Bar 3A. PARENTAL CONTROLS Parental Control options allow you to keep locked content from being accessed or viewed without the 4-digit parental password being entered. When activated, Parental Controls apply uniformly across the entire system, preventing access to locked programs via the Guide, Search results, direct channel entry, LOD playback, the PVR List, and on VOD.
• LOCKED PROGRAMS [SHOW, HIDE]: Allows you to hide the titles of programs which exceed your TV and Movie Ratings from appearing. When set to “Hide”, all locked content will appear as “Parentally Locked”. Note: Only rating locks will prevent the titles of locked programs from appearing in Search results. • CHANNEL LOCKS [EDIT…]: Allows you to lock all content airing on specific channels from being viewed without the parental password.
The following Parental Control features provide further security against unauthorized viewing: • WHEN THE PROGRAM CHANGES: If ratings-based locks are enabled, each time a new program starts which meets or exceeds current rating locks, the parental password must be reentered. For example, “Schindler's List” is a historical drama rated R for violence and language. You unlock this program for your teenager.
Menu Bar 3B. FAVOURITES By setting up a Favourites List, you can customize the Guide by only displaying the channels in your list. If you’re finding yourself spending too much time paging through the Guide when you only watch a few channels, this can be a great timesaver. You can set multiple Favourites Lists, so everyone in your household can have their own list. CREATING A FAVOURITES LIST To get started, press the FAVOURITES or FAV button on your remote control, or select “1.
RETURNING TO ALL CHANNELS OR CHANGING THE FAVOURITES LIST To display all channels in the Guide again, change the “List name” option to “All channels”. From within the Guide, you can also press OPTIONS on the remote control and use the LEFT or RIGHT arrow keys to change “Channel list” to “All channels”. Press GO BACK to save your changes. You can also activate a different favourites list this way. Menu Bar 3C.
• SCREEN SAVER [OFF, 1-30 MINUTE]: Determines how long a static image must remain on the screen before the screensaver is activated. If the screensaver activates, simply press ENTER on the remote to remove it. Your location in the menus or options will always be retained. • TRACK INFORMATION [SHOW, HIDE]: Allows you to enable (“show”) or disable (“hide”) the track information from appearing when tuned to a commercial-free digital music station.
4. HDDSR: SMART REMINDER TECHNOLOGY The same technology used on the Shaw Direct HDPVR to automatically record and manage all your favourite programs is also available on the HDDSR to “remind” you whenever certain programs are airing. When a program you’ve set a reminder for is about to start, you’ll see a “warning sign” in the top right corner of the screen. Just press ENTER and you’ll see a list of all upcoming “reminded” programs, all in one convenient menu! 4A.
4B. VIEWING REMINDERS Two minutes prior to a “reminded” program starting, you will see a “warning sign” appear in the top right corner of your TV screen. Press ENTER to view the list of upcoming reminders, or any other key to remove the warning sign. From within the list of upcoming reminders, you can view the program information for each upcoming program. Pressing ENTER on a program will immediately tune you to that channel, pressing INFO will display the Info Pages for the program.
4D. USING AUTO-TUNES Auto-tunes are similar to Reminders, but with a few key differences. First, an Auto-tune will actually force the receiver to the auto-tuned program when it starts. This can be useful if you are recording programs with an external device. Second, unlike Reminders you cannot set multiple Auto-tunes for the same start time or for overlapping programs. Your HDDSR receiver supports two different types of Auto-tunes, program-based and recurring.
5. HDPVR 630: SMART PVR TECHNOLOGY Smart PVR Technology will completely change the way you watch TV. By setting up Smart Recording Events, your HDPVR will automatically find and record all your favourite shows and movies. Once recorded, they’re instantly available to you with the press of a button – whenever you want! 5A. SETTING RECORDING EVENTS Recording Events are easily set from the Program Options menu.
Menu Bar 5B. CUSTOMIZING YOUR RECORDING EVENT OPTIONS By customizing your Recording Events, you can ensure that exactly what you want gets recorded every time. A variety of options – from automatically starting early or ending late, to only recording on HD channels, to only keeping a few episodes – are available to optimize your experience. After you have set up at least one Recording Event, you can access the PVR Options menu to make necessary adjustments.
• RECURRENCE [NEW EPISODES, ALL EPISODES]: You can toggle between recording “New episodes” (those airing for the first time) and “All episodes” (including reruns) with this option. Your PVR keeps track of each episode it records and will only knowingly record the same episode once in the duration specified by “PVR History” setting. See page 45 to find out how to change this setting. • CHANNELS [X ONLY, ALL CHANNELS, HD ONLY, SD ONLY]: This setting tells the PVR where to look for the selected program.
MAXIMIZING YOUR EXPERIENCE WITH SMART PVR TECHNOLOGY By setting Smart Recording Events, your PVR has maximum flexibility and will work to record as much as possible, subject to the parameters you have set for each Recording Event. For example, if allowed by the “Channels” parameter, your PVR can automatically switch to a later airing on a timeshift channel to capture as many programs as possible.
If your Upcoming Recordings list doesn’t appear to be up to date, such as missing recently scheduled programs, ensure that Scheduling has completed before accessing the menu. 5E. RECORDING SYMBOLS Throughout the Guide, Search Results, PVR Upcoming and Upcoming Air Dates screens, a variety of recording symbols are used to keep you informed of the status of your Recording Events.
5F. DUAL RECORDINGS With two tuners, your HDPVR can record up to two programs at once. If you are watching TV and dual scheduled recordings are about to begin, you will see a “warning sign” (as pictured at left) appear in the top right corner of the screen. Press ENTER on the remote control to view the warning, or any other key to remove it. If you press ENTER, you will be able to allow or deny one of the recordings from taking place.
Menu Bar 6. THE PVR LIST 6A. PLAYING BACK YOUR RECORDED PROGRAMS Once recorded, your programs are all available in one convenient location – the PVR List. Press PVR or DVR List on your remote control, or select “Recordings” from the Menu Bar. Within the PVR List, use the UP or DOWN arrow keys to select the program you want to watch.
SORTING THE PVR LIST You can use the LEFT or RIGHT arrow keys to sort recordings in your PVR List. The current sort criteria is highlighted in yellow. • DATE AND TIME: All recordings are sorted chronologically. The newest recordings appear at the top of the list. • PROGRAM NAME (ALPHABETICAL): All recordings are sorted alphabetically, with “A” at the top. • PROGRAM NAME (GROUPED): Episodes are grouped by program name. Selecting a grouping will display all episodes available in that group.
6B. PLAYBACK CONTROLS After selecting “Watch this recording”, you can control playback just like a DVD by using the playback keys on the remote control: 2 Pressing PAUSE will pause playback at the current position. Press PAUSE or PLAY to resume playback. 5 6 Use REWIND and FAST FORWARD to move backwards or forward through the recording. There are three fast forward and rewind speeds available, press the button again to move to the next speed.
UNDERSTANDING THE PLAYBACK BAR The Playback Bar is like a map of your recording, telling you exactly where you are and where you can go at any given time. The following diagram explains what each part of the playback bar means: YELLOW shows parts of a program which were recorded and have already been watched. GREEN shows parts of a program which were recorded but have not been watched yet. Your current position RED shows parts of a program which were not recorded.
7. CONTROLLING LIVE TV WITH LIVE-OFF-DISK (LOD) Almost immediately after you tune to a channel, your HDPVR automatically begins recording it in the background to a special part of the hard drive called the LOD buffer. In the same way that you can control a recorded program, you can control live TV! Note: You cannot fast forward past the current “live” position of a program. The LOD buffer is cleared each time you change channels.
8. EXPANDING YOUR RECORDING CAPACITY Your HDPVR 630 allows you to record over 175 SD, or 45 HD hours on the internal hard drive. If you need more space, you can expand your recording capacity by adding an external hard drive. 8A. EXTERNAL HARD DRIVE REQUIREMENTS Review the following information to ensure the drive you purchase will work with your HDPVR 630 receiver. Supported external hard drives must: • BE CONNECTED VIA ESATA: eSATA is up to six times faster than USB 2.0, making it great for HD video.
8B. SETTING UP YOUR EXTERNAL HARD DRIVE 1. 2. 3. 4. 5. 6. Connect the eSATA cable (it should be provided with the drive you purchased) from the external hard drive to the port labeled "eSATA" on the back of your HDPVR 630. Connect the power cable from your external hard drive to a power bar or wall outlet. If your external hard drive has a power switch, turn it on now. Ensure the power or status light illuminates. Restart your HDPVR 630 by holding down the power button on the front panel for 10 seconds.
9. OTHER MENUS Menu Bar 9A. INTERACTIVE APPLICATIONS 5XX Remote 6XX Remote N/A Interactive applications, such as Shaw Direct Weather are available by selecting “Interactive” from the menu bar. N/A Other applications may be available by selecting the applicable channel from the Guide. Check out www.shawdirect.ca for the latest information on current applications.
10. RECEIVER OPTIONS Menu Bar By selecting “Settings Menu” from the Menu Bar, or pressing OPTIONS on your remote control, you can access the Options Menu for your receiver. Note that certain settings may be unavailable and will be greyed out depending on the features of your receiver model. For example, PVR-specific settings are not available on the HDDSR 605 or 600. You can access all Options Menus quickly by entering the number onscreen using the numeric keypad on your remote control.
1. USER SETTINGS User Settings includes Audio Language [English, French]; On Screen Language [English, French]; Clock Format [AM/PM, 24 Hour]; Clock on During Standby [Enable, Disable]; Caller ID [Enable, Disable]; Display [Bright, Dim]; and Descriptive Video [On; Off]. Descriptive Video provides ongoing narrative descriptions of what is happening during the video portion of a television broadcast for the visually impaired.
3. INSTALLATION SETTINGS There are 3 submenus available from Installation Settings. • 1. TUNE SATELLITE SIGNAL: Provides a loud audible beep and visual indicator of the current signal level, along with information on signal strength, transponder and services being decoded. • 2. REMOTE CONTROL ADDRESS: The UHF remote control provided with your HDPVR 630 or HDDSR 605 has a range of approximately 150+ feet.
5. VIDEO SETTINGS The video settings menu is explained on page 2. You can use the Test Pattern contained in this menu to help calibrate your TV. 6. OSS ATTRIBUTIONS This menu contains Open Source Scan attribution information and legal text. 7. SYSTEM STATUS The System Status menu displays a variety of diagnostic information about your receiver, including signal strength on each tuner, authorization status, current software version, and more. 8. PVR SETTINGS From 8.
10F. “6. (OMITTED)” The number 6 is omitted from the Options Menu for backwards compatibility to the key sequences used on older Shaw Direct receivers. 10G. “7. GUIDE SETTINGS” Guide settings are covered on page 23. 10H. “8. MENU BAR” This selection brings up the Shaw Direct Menu Bar, as explained on page 6.
11. FREQUENTLY ASKED QUESTIONS Q. Why is there no information showing in the IPG? A. When a receiver is activated for the first time, the IPG will show limited or sporadic program information for up to 30 minutes. This is because the receiver needs to download the listings information. We encourage you to stay out of the IPG during this time. After a reset or a power loss, the receiver may require up to 5 minutes for the data to reload.
Q. How do I connect the phone line to my receiver for Instant PPV and/or onscreen Caller ID? A. Simply take the telephone cable supplied with your receiver and connect one end to the closest phone jack. A phone splitter is provided if needed. Connect the other end to the jack labelled “TELCO” on the back of your HDPVR 630 or HDDSR 605. Do not connect the phone cable to the Ethernet ( ) port.
APPENDIX: SHAW DIRECT ON DEMAND - USER GUIDE
1. LEARN ABOUT SHAW DIRECT ON DEMAND 1A. WHAT IS SHAW DIRECT ON DEMAND? Shaw Direct On Demand is a VOD service which gives you instant access to thousands of movies, TV shows, music videos, and other content for immediate viewing, right on your TV. Utilizing your home’s High-Speed Internet connection, Shaw Direct On Demand allows you to browse, order, and enjoy using your existing 600-series satellite receiver, remote, and TV.
1B. HOW TO ORDER Ordering Shaw Direct On Demand is easy once you’re connected. Not connected yet? Check out the “Getting Connected” section starting on page 55 first. 1. FIND OR BROWSE Press the D button on your Shaw Direct remote to bring up the Shaw Direct On Demand menu bar, or select “VOD” from the main menu bar. If you know the title of the program you’d like to order, select “Title Search”. If you’d rather browse the available library, select “Interests”.
Purchases are billed to your account after 5 minutes of playback. If you’re having issues streaming the title or change your mind, be sure to stop playback immediately with the STOP (3) key to avoid being billed. You can view a list of active orders and their availability by pressing D and navigating to “My Orders”. You can resume or restart playback from this menu, on any connected receiver on your account. Note that a particular title can only be streamed to one receiver at a time. 1C.
o o For example, if you set this to “Over $15”, a user would be able to order two (2) $5.99 movies without the password. If they attempted to order a third $5.99 movie, the parental password would be required. Setting Require PIN to “Always” is most secure, and will require the parental password be entered for any pay orders. This is the default setting if Parental Controls are enabled. For maximum flexibility, all settings are local to the receiver and not applied globally across your account.
HOW MUCH BANDWIDTH WILL I USE WATCHING SHAW DIRECT ON DEMAND? The following chart indicates the maximum amount of bandwidth you could consume at each setting, assuming your internet connection is fast enough to support that level of streaming. Maximum download rate Good enough for… 8 7 6 5 HD/SD HD/SD HD/SD HD/SD Maximum Usage (GB per hour of On Demand video watched) 3.52 GB/h 3.08 GB/h 2.64 GB/h 2.20 GB/h SD SD SD 1.76 GB/h 1.32 GB/h 0.
2. GETTING CONNECTED Connect your receiver to your home internet connection for instant access to over 4000 titles, including this week's primetime and daytime TV shows, new release movies, music videos, family programming and more. Getting connected is easy, just read through the following section to learn how. 2A. MINIMUM REQUIREMENTS Shaw Direct On Demand is available to all Shaw Direct customers with compatible equipment at no extra cost. To start using Shaw Direct On Demand, you will need: 1.
REQUIREMENT 3: A HOME ROUTER A home router allows multiple computers and devices in your home to use your internet connection. This is how your satellite receiver will connect to the internet. If you’ve got a wireless network, or more than two computers which connect to the internet in your house, chances are you have a home router. Your router may be a separate device which plugs into your internet modem, or it may be integrated into your modem.
This connection is illustrated in the following diagram: If your home has an Ethernet wall jack near your TV, simply plug the cable in step 2 into the wall jack. The other end of this cable must still be connected to your router or a network switch.
Powerline Bridges can be purchased at many local and online electronics retailers, as well as from Shaw Direct. We recommend at least a 200 Mbps speed rating and to avoid mixing-andmatching products of a different speed in your home. Once you’ve got at least two (2) Powerline Bridges, you can add additional single units to connect additional satellite receivers or other devices like game consoles, PCs, etc.
CONNECTION SPEED TEST When all three status fields in Network Status read “Online”, you can run the connection speed test. Scroll down to the “Start connection speed test” button and press ENTER. The receiver will connect to our servers and test the speed of your connection. When the speed test is complete, the results will be displayed. Pay special attention to the “Sufficient for SD” and “Sufficient for HD” information.
3. SUPPORT AND FAQ 3A. GENERAL HELP Most Shaw Direct On Demand issues occur when one or more of the minimum requirements are missing. Once all status fields in the Network menu read “Online” and the connection speed test completes successfully, you know that your receiver is properly connected to your home network and is able to communicate with our servers. Beyond this, there are three additional requirements to access Shaw Direct On Demand: 1. You must be registered for a shawdirect.ca Self Serve account.
Jumping to a particular point is easy with Absolute Jump. Use the number keys to enter the time you want to jump to, followed by the PLAY (1) key. For example, pressing 2, 0, PLAY will jump to 20:00 (minute 20) in the program. You can also move around using Absolute Skip. Use the number keys to enter the number of minutes you want to skip, followed by SKIP FORWARD (0) to move forward, or SKIP BACK (9) to move backwards. For example, pressing 1, 5, SKIP BACK will move 15 minutes back in the program.
Q. I have a wireless (WiFi) home network. Can I connect my satellite receiver wirelessly? A. It is not possible to use a USB wireless adapter, 4G Wireless stick, or other USB-based devices to connect your Shaw Direct satellite receiver to the internet. Products which enable connectivity via the regular Ethernet port like a wireless media bridge are technically capable of getting your satellite receiver online.
Third, the connection speed test is a measure of how fast your satellite receiver is able to download content from the Shaw Direct On Demand network, not an overall gauge of how fast your internet is. There are a variety of factors related to how far the data needs to travel between the Shaw Direct On Demand network and your satellite receiver which can affect how fast you’re able to connect. Using a wireless connection will also reduce the speed test results.
