Warranty Guide

Warranty

30 YEAR RESIDENTIAL LIMITED WARRANTY / HOME CENTERS

This document details of coverage and limitations for the following warranties for MATRIX™flooring:

30 Year Limited Residential Wear Warranty

Lifetime Limited Structure Warranty

Lifetime Limited Waterproof Warranty

This Limited Warranty is provided by Shaw Industries, Inc. (Shaw) and begins when the flooring is purchased. Shaw Floorsis a selling

brand of Shaw Industries, Inc. The flooring must be installed in accordance with the installation guidelines and specifications. The

flooring must be maintained in accordance with the floor care and maintenance recommendations and such maintenance continues

throughout the duration of the original installation.

The Limited Warranty is further limited to original purchaser of the flooring. Warranty related claims apply to the original Shaw invoice, or

authorized Shaw dealer invoice.

Installation guidelines and specifications along with floor care recommendations can be obtained from your dealer. For additional

contact information, please see the bottom of this page.

30 YEAR LIMITED RESIDENTIAL WEAR WARRANTY

The vinyl layer of the floor plank is warranted by Shaw not to wear through under normal use for the life of the product. Vinyl layer

wear-through is defined as 100% vinyl layer wear-through that exposes the core material over a minimum of 3% of the total installation.

(Gloss reduction or surface scratches are not considered surface wear.) Dull finish can be corrected with spot or overall recoating care

systems. If 100% vinyl layer wear-through is determined to have occurred, Shaw will arrange a pro-rated credit based on the terms

outlined below in the section headed “Terms of Lifetime Limited Warranties”. This warranty is non-transferable and applies only to the

original purchaser.

LIFETIME LIMITED STRUCTURE WARRANTY

The floor plank and/or tile is warranted to be free from manufacturing or material defects for the life of the product. Should a defect

occur, Shaw will arrange a credit based on the original purchase of the product. Should a problem attributable as a manufacturing

defect develop after flooring is installed, the cost of labor for repair will be covered by this warranty. This warranty is non-transferable

and applies only to the original purchaser.

Lifetime Limited Structure Warranty Coverage: Upon determination of a valid manufacturing defect, credit will be issued to the

dealer and will be good toward the purchase of a replacement. When a defective product is installed, credit applies to material only

and does not include labor since it is the responsibility of the installer to determine suitability of material prior to installation. Should a

problem attributable to a manufacturing defect develop after flooring is installed, the cost of labor for repair will be covered by the

Lifetime Limited Structure Warranty.

THE 30 YEAR LIMITED RESIDENTIAL WEAR AND LIFETIME LIMITED STRUCTURE WARRANTY DO NOT COVER:

1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper

furniture rests, such as chair pads, etc., rolling and/or non-foot traffic, or any intentional misuse of the product. Loss of finish

gloss over time is consistent with normal wear & tear and is not a product flaw.

2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or

sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and actual

product is not a manufacturing flaw.

3. Manufacturer makes no guarantee that Shaw’s products will match or coordinate with customer furnishings, trim, cabinetry,

railings, etc.

shawfloors.com

For reference purposes only if printed or downloaded.

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Warranty 30 YEAR RESIDENTIAL LIMITED WARRANTY / HOME CENTERS This document details of coverage and limitations for the following warranties for MATRIX™ flooring: 30 Year Limited Residential Wear Warranty Lifetime Limited Structure Warranty Lifetime Limited Waterproof Warranty This Limited Warranty is provided by Shaw Industries, Inc. (Shaw) and begins when the flooring is purchased. Shaw Floors is a selling brand of Shaw Industries, Inc.
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Warranty 4. Noncompliance with installation instructions and maintenance guidelines as recommended by Shaw. Manufacturer cannot assume responsibility for the suitability of flooring material and accompanying products for each individual installation as manufacturer has no control over the installer's proper application. Should an individual piece be doubtful as to appearance or dimension the installer should not use this piece. 5.
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Warranty After Ten years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of purchase, Shaw Floors will provide the sufficient replacement amount of the product to repair the defective area of floor. Labor costs are not included. HOW TO FILE A CLAIM If you think that there is a defect in your flooring that is covered by this Shaw warranty, you must notify the Shaw retailer who sold you the flooring.