User's Manual
Table Of Contents
- 1. INTRODUCTION
- 2. INSTALLATION AND SETTINGS
- 3. SOFTWARE OPERATION (IE BROWSER)
- 4. PARAMS SETTINGS
- 4.1. Device Info.
- 4.2. Video Info.
- 4.3. Audio Settings
- 4.4. Motion Detection
- 4.5. Alarm Settings
- 4.6. Basic Network Settings
- 4.7. Wireless Lan Settings
- 4.8. UPNP Settings
- 4.9. Cruise Settings
- 4.10. Indicator Settings
- 4.11. User Manage
- 4.12. Log
- 4.13. Date Time Settings
- 4.14. Multi-Device Settings
- 4.15. Mail Service Settings
- 4.16. FTP Service Settings
- 4.17. SD Card Info.
- 4.18. Local Settings
- 4.19. System Tool
- 5. PLAYBACK
- 6. FREQUENTLY ASKED QUESTIONS
- 7. OBTAINING TECHNICAL SUPPORT
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Shenzhen Apexis Electronic Co., Ltd Tel: +86-755-26509025 Fax: +86-755-26509229
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6. FREQUENTLY ASKED QUESTIONS
1.
I have forgotten the administrator username and/or password
There is a [RST] button on the rear panel, keep the power on, hold the reset button for 10 seconds, it will
restore back to factory default settings as below:
Username: admin
Password: admin
NOTE: Please don’t press RST button if without professional guide.
2.
There is no picture displayed in IE browser
It maybe the ActiveX problem,
If use the IE browser for the first time, should install the ActiveX, details as below:
Before login, click the ActiveX icon
at the right side of interface to download, save the file, run
it to install the ActiveX.
3.
Fail to visit IP camera via IE after upgrading
Solution: Clear the browser buffer.
Steps: Open IE>click “Tools”> “Internet Options”>“General”>“Delete”> “Internet temporary files”, delete
the cookies and temporary files, then click “OK” and re-login.
4.
The video is not smooth
Possible reason 1: The frame rate value is too small.
Solution: Increase the frame rate value.
Possible reason 2: Too many users are connecting to the device.
Solution: Close some connection or reduce the video frame rate.
Possible reason 3: Network bandwidth is too low, lots of lost packets.
Solution: Reduce the video frame rate or video compression bit rate.
5. Fail to visit IP camera via IE browser
Possible Reason 1: Network is disconnected.
Solution: Connect your PC to network, check whether the network works well or not. Check whether the
cable problem, or network problem caused by PC virus.
Possible reason 2: IP Address has been occupied by other devices.
Solution: Stop the connection between IP camera and network; connect the IP camera to PC
directly, reset IP address according to the proper operations recommended.
Possible reason 3: IP addresses are in different subnets.
Solution: Check IP address, Subnet masking and Gateway.
Possible reason 4: Physical address of network conflict with IP camera.