User's Manual

IPCAM User Manual
4 APPENDIX
4.1 Frequently Asked Questions
NOTE: Any questions you would meet, please check Network connections firstly. Check the
working status revealed by the indicators on the network server, hub, exchange and network
card. If abnormal, check the network connections.
4.1.1 I have forgotten the administrator username and/or password
To reset the administrator username and password, Press and hold down the RESET
BUTTON for 30 seconds. Releasing the reset button, username and password will turn to the
factory default administrator username and password. please power on the camera before reset
Default administrator username: admin
Default administrator password: No password
4.1.2 Subnet doesn’t match, dbclick to change
If IP Camera Tool shows error information “Subnet doesn’t match, dbclick to change!” Please
choose Obtain IP from DHCP server. (Figure 2.4)
If it still show this error after obtain IP from DHCP server. Please check local area connection of
your computer, change subnet, gateway of the camera. Keep them in the same subnet of your
computer. (Figure 2.5)
4.1.3 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed
correctly you will see no video image. There are two ways to resolve this problem:
1) Install “IP Camera Tool”, ActiveX controller is installed simultaneity（recommendable）. (Figure
2.10~Figure 2.12)
2) Download ActiveX controller and set the safety property of IE in the PC when you view it first
time: IE browserÆToolÆInternet ProperÆSecurityÆCustom LevelÆActiveX control and
Plug-ins. Three options of front should be set to be “Enable”, The ActiveX programs read by the
computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plu-ins
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