User's Manual

93
w
w
ww.foscam.co
ww.foscam.co
m
m
Shenzhen
Shenzhen
Foscam
Foscam
Intelligent
Intelligent
Technology
Technology
Co.,
Co.,
Limited
Limited
Tel:
Tel:
86
86
755
755
2674
2674
5668
5668
Fax:
Fax:
86
86
755
755
2674
2674
5168
5168
93
6.5 WARRANTY
ShenZhen FOSCAM Intelligent Technology Limited.("FOSCAM") values your business and
always attempts to provide you the very best of service.
No limited hardware warranty is provided by FOSCAM unless your FOSCAM product ("product")
was purchased from an authorized distributor or authorized reseller. Distributors may sell
products to resellers who then sell products to end users. No warranty service is provided unless
the product is returned to an authorized return center in the region where the product was first
shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty
implications.
If you purchase your FOSCAM product from online store, please contact the
point-of-purchase and ask for return/replacement/repair service.
Hardware Warranty Information
x
FOSCAM provide 2-yea
r
limited warranty fo
r
naked product and 6-month limited warranty
for accessories.
Limited Hardware Warranty
x
FOSCAM products are warranted to be free from manufacturing defects in materials and
workmanship starting from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
x Software, including the software added to the products through ou
r
factory-integration
system, software that included in the CD,etc.
x Usage that is not in accordance with product instructions.
x Failure to follow the product instructions.
x
Abuse firmware upgrade without the authorized technician’s guidance.
x
Normal wear and tear.
Return Procedures
x Please read FOSCAM warranty policy & policy of you
r
reselle
r
first before sending items
back to point-of-purchase.
x Custome
r
must first contact point-of-purchase to obtain a Return Merchandise
Authorization (RMA) number before returning the product. If the product you received is
suspected to be defective and the product warranty has not expired, The RMA number
will allow your reseller to track your return much easier and help them expedite
processing your request.
x Afte
r
receiving you
r
RM
A
case number, pack the item(s) very well with the original box
and all the original accessories included
such as power adapters, brackets, cables,
manuals, and driver CD disks.