User's Manual

94
w
w
ww.foscam.co
ww.foscam.co
m
m
Shenzhen
Shenzhen
Foscam
Foscam
Intelligent
Intelligent
Technology
Technology
Co.,
Co.,
Limited
Limited
Tel:
Tel:
86
86
755
755
2674
2674
5668
5668
Fax:
Fax:
86
86
755
755
2674
2674
5168
5168
94
x
Write your RMA number and the return reason (the problem of the product) on the
warranty card along with the complete package to send them back.
Replacement Services
x
If customers ask for replacement service, please contact point-of-purchase and
follow their policy.
x
Ou
r
technicians will inspect all items returned fo
r
replacement requests. If the retuned
product is found in working order, we will return the same item received. However
customers shall be responsible for all shipping & handling charges incurred for getting the
units back to customers.
x If returned products are found defective, we will replace the product and assume the
shipping cost for sending back the replacement unit to customers.
x If fo
r
any reason, we are unable to provide a replacement of the original returned item(s).
You will have a choice for a “Substitute” item at the same equal value.
x We do not provide exchange and replacement due to normal hardware upgrade
according the market after 14 days after the product is delivered.
x Ou
r
technicians will test the product before send out the replacement, any othe
r
demand
for more than two times replacement for the same product during replacement limit will
be rejected.
x
Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
x
Warranty is void if purchase from unauthorized distributo
r
o
r
reseller.
x
Warranty is void if trade-mark, serial tags, product stickers have been removed,
altered or tampered with.
x
Warranty is void fo
r
mishandling, imprope
r
use, o
r
defacing the product.
x
Abuse firmware upgrade without the authorized technician’s guidance.
x
Warranty is void fo
r
physical damage, altered, eithe
r
internally o
r
externally, imprope
r
o
r
inadequate packaging when returned for RMA purposes.
x Warranty is void if damage has resulted from accident, dismantle, abuse, o
r
service o
r
modification by someone other than the appointed vendor, souse, fission or the spare part
has been over the period of warranty.
x Warranty is void if product is damaged due to imprope
r
working environment o
r
operation.
(For example, improper temperature, humidity, unusual physical or electrical stress or
interference, failure or fluctuation of electrical power, static electricity, using wrong
power adapter, etc.)
x Warranty is void if damaged by the use of parts not manufactured o
r
sold by FOSCAM.
x
Damage caused by imprope
r
installation of third-party products.
x
Warranty is void if damaged fo
r
irresistible cause, such as earthquake, fire, lightning, flood,
etc.
x
Product beyond limited warranty.