User's Manual

www.foscam.com
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: [phone] Fax: [phone]
78
FOSCAM provide 2-year limited warranty for naked product and 6-month limited warranty for accessories.
Limited Hardware Warranty
 FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting
from the shipping date of FOSCAM.
This limited hardware warranty does not cover:
 Software, including the software added to the products through our factory-integration system, software that
included in the CD,etc.
 Usage that is not in accordance with product instructions.
 Failure to follow the product instructions.
 Abuse firmware upgrade without the authorized technician’s guidance.
 Normal wear and tear.
Return Procedures
 Please read FOSCAM warranty policy & policy of your reseller first before sending items back to
point-of-purchase.
 Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before
returning the product. If the product you received is suspected to be defective and the product warranty has not
expired, The RMA number will allow your reseller to track your return much easier and help them expedite
processing your request.
 After receiving your RMA case number, pack the item(s) very well with the original box and all the original
accessories included such as power adapters, brackets, cables, manuals, and driver CD disks.
 Write your RMA number and the return reason (the problem of the product) on the warranty card along with the
complete package to send them back.
Replacement Services
 If customers ask for replacement service, please contact point-of-purchase and follow their policy.
 Our technicians will inspect all items returned for replacement requests. If the retuned product is found in working
order, we will return the same item received. However customers shall be responsible for all shipping & handling
charges incurred for getting the units back to customers.
 If returned products are found defective, we will replace the product and assume the shipping cost for sending back
the replacement unit to customers.
 If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for
a “Substitute” item at the same equal value.
 We do not provide exchange and replacement due to normal hardware upgrade according the market after 14 days
after the product is delivered.
 Our technicians will test the product before send out the replacement, any other demand for more than two times
replacement for the same product during replacement limit will be rejected.
 Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture