User's Manual

831 USER MANUAL
26
1). what is Remote Access? How to do that?
Remote access means that you can access a camera from a web on any PC
trough internet. So even if you are not at home, you can access a camera, view
live video and manage its settings.
How to do that? Please follow the Quick Installation Manual in the packing box.
If your camera does not work, please check whether the following things are
right.
....STATE2 (
) on the camera flashes green 3 times every 3 seconds
....Internet connection is working properly
... The router's LAN & WAN connection are working properly.
... Router UPNP and DHCP are on
... Routers can get a public IP.
... Router has been upgraded to the latest firmware version
... Restore your camera to factory settings by press “RESET” key one time on
camera bottom
... Disconnect router power supply and connect it again to restart
Try again to make your camera work after the above checking.
2). Why is network connection unstable?
Network cable may get a problem. You can PING the address of a existing
device in the same network. If network cable connects right and network connect
right, you should get a reply like bytes = 32 time = 2 ms.
Another possibility is that the network equipments like hubs and switches may
have problems. Ensure all network equipments connect and work well.
3). Why does the APP show camera not online?
This may be caused by firewall protection (such as MAC addresses filtering,
MAC address binding with the IP address). In this situation, please contact your
system administrator to check firewall. Firewall may need some configuration
changes. For more information, please refer to camera installation.
Ensure STATE1 (
) or STATE2 ( ) flashes 3 times every 3 seconds.
Router default settings may have a problem. Ensure router DHCP server is on.