Installation Instructions

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Q1: Is the video doorbell powered by battery?
A1:
Yes, there is a 10,000mAh big Li-ion battery pack built-in. Thanks to the low power consumption
technology, a full charge lasts for more than 3 months in our lab test environment.(20 events per day, 15
seconds video recording per event)
Q2: How to connect the hardwire to the doorbell? Does the cable order matter?
A2:
Your doorbell works with both DC 12V and AC 12V - 24V hardwire power source. There are 2
hardwire terminal screws on the bracket, and you can connect each wire to each power terminal screw.
The cable order doesn’t matter.
Q3: I found a Micro USB port on the left side, what’s it for?
A3:
Yes, this is the power charging port. You may need to charge your doorbell once in a while.
Q4: What’s the Wi-Fi range of the video doorbell?
A4:
The video doorbell works with any 2.4GHz wireless Wi-Fi router, mesh system or modems. In outfield
test, it works well in most 3000sqft houses. The Wi-Fi range may vary because of different WiFi transmit
power, transmission distance and wall blocks in between.
Q5: I installed my video doorbell, but the video or audio quality is poor
A5:
In live view interface, WiFi status will be listed. It is suggested to ensure the Wi-Fi status be more
than 70%, so as to get your doorbell work as expected. If you think your problem is caused by low Wi-Fi
signal strength, try moving your Wi-Fi router closer, or add one Wi-Fi Booster to extend your Wi-Fi range.
Q6: Does the video doorbell work with existing indoor mechanical chime?
A6:
No. The doorbell comes with an battery powered wireless chime to notify people when your vistor
presses the doorbell button. If you have an existing indoor chime, please use the provided jumper to
bypass the existing chime, so as to provide sufficient power to the new video doorbell. And our wireless
chime is 100% wireless, you can place it almost everywhere you like. The transmission distance in open
space is more than 100 meters (328 feet).
11. Trouble Shooting