User's Manual

support@chekoh.net
38
4. Why is there no video recorded?
1) Please confirm whether the camera is powered off, the SD card is working normally,
and the SD card will not continue to record after the device is powered off.
2) Verify that the SD card is correctly inserted into the camera: Without a Micro SD card,
the camera can work but cannot record video, and can accept notifications, but cannot
view the alarm video.
After inserting the card for 10 minutes, you can click to view the video to play.
3) When the SD card space is almost full, the oldest videos will be deleted automatically,
freeing up some space to store new videos, no need to replace the micro SD card.
5. Why the SD card cannot record?
1) Check whether the device detects the SD card in the APP settings. If the SD card is not
detected, please pull out the card, reinsert it, restart the APP and check again.
2) Check whether the motion detection function is turned on in the settings of the APP.
3) Please format the SD card on a computer.
4) Try another SD card.
6. Why is there an alert even if there is no object passing by?
1) Please make sure the PIR sensor of the camera is not facing bright lights (including
sunshine, bright lamps, etc.), mirror, windows, or glass.
2) Stay away from air vents of the air conditioner or heating sources like the stove, lights,
and refrigerator, etc., to maximize the accuracy of the alarms.
3) Keep the camera at least 1 meter away from wireless devices, like a router, mobile
device, etc., to avoid wireless interference.
4) Please set the detection sensitivity to low.
7. Can I add the camera to multiple accounts?
A camera only allows one account to be bound, and the bound account can share the
device with other accounts,If you need to log it in another account, need to remove the
device under the first account.