User's Manual

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5.2.2 Troubleshooting
This section lists some problems that you might face while using your
phone. If you feel that your phone is not functioning normally, please
reset settings first and then refer to the following Troubleshooting Guide.
If you are still unable to solve the problems, please contact the
authorized service center or the store from where you purchased the
phone.
Problems Solutions
Can not answer or
make a call
Make sure that the phone has been switched
on.
Make sure that the battery is charged.
Make sure that the signal intensity is high
enough.
Make sure the own number function in the call
setting is system preset or number sending.
Make sure the line switch in call setting is the
system preset line. Check whether you have
set up call barring or fixed dialing or any other
safety function.
Check whether you have set up call divert.
Check whether you have inserted the proper
SIM card correctly.
Low voice Check if the volume has been set too low.
No ring
Check whether you have set up the ”Vibrating
Only” option.
Check whether the ring volume is not too low
Move away from a noisy place to check if you
can hear the phone ringing.
Check whether you have set up call divert.
LCD unclear
Check whether the contrast has been set too
low.