User's Manual Part 2

Example
MAC filtering enabled on
Received.wma,but found
Data obtained from server
Router switched off
Streaming IR station and
suddenly station becomes
unavailable
that the stream wasn't WMA
is unreadable.
when trying to decode
when trying to decode
Description
Correct key entered,
But router rejects request
Cannot recognise file format
Problem past router -
Problem with connection to
Problem past router – no
No UPnP servers found
No DAB reception
Trying to access USB menu,
UPnP server settings
Allow access for M3+ in
UPnP server
but no USB plugged in
Access not granted by
Software upgrade failed
plugged in.
Unsupported USB device
General USB problems
USB
USB device
device
Bad memory sector found on
-independent of network
incorrect data being
router
response being received
received from network
from network
from network
Messege
Failed to connect
Format error
Network error
Network not ready
Network timeout
No UPnP media
Service not
No USB device
Unauthorised
Update failed
unsupported
USB device
data from memory
user have to remove the
Unable to read particular
Power failure to USB device-
USB read error
underpowered
USB error
available (DAB)
found
found
router
To perform a factory reset, select Menu > System settings > Factory reset
proceed >Yes.
14. Troubleshooting and error messages
14.1 Error messages
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14.2 Troubleshooting
Waiting for Users
'Press Play…'
Spotify mode - No Spotify
account credentials
available on the M3+
audio system. Connect to
the audio system using a
Spotify Connect account.
Spotify mode – Waiting for
playback information;
for example, when the
audio playback is moved by
the Spotify app to a
different audio speaker
or the smart device itself.
Example
Description
Messege
'DAB:'No stations
available'
message'
'Cannot connect
to network
Low signal strength
Low signal strength
Network down
Solutions
Cause
Problem
FM: Hiss
DAB: burbling/
intermittent
cut-out
Check/move antenna
Move radio
Rescan local (high-strength)
stations only
For DAB, check local coverage at
www.ukdigitalradio.com/coverage
As above then rescan
stations.
Check that network is working
between a computer and
the router
Obtain the M3+ MAC address
from Menu < System settings >
Network > View settings and
add to router list.
Router restricts
access to listed
MAC addresses
Note: M3+ has separateMAC
addresses for wired and wireless
networks only the current network
adaptor method address is
displayed, but the other address
can be obtained by changing the
first pair of digits between '00'(
wireless) and '02'(wired)
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