Users Manual

9.FAQ
Q1: Camera does not turn ON?
1.Use the different Mini USB Cable & your smart phone’s USB charger. Now plug it into your home’s 110V wall outlet.
2.When you plug it in, the camera should turn ON. If NOT, then press the Power Button Once to see if it turns ON? If it still does NOT turn ON,
then remove the memory card.
3.Keep the camera plugged in. Now Press the RESET bution (Located at the botiom) ONCE with a pen’s tip or a paper clip. Now the camera
should turn ON. If it still doesn’t turn ON, then please CONTACT US.
Q2: Camera turns ON / OFF frequently automatically?
Please reset your camera. Try updating the firmware again to see if this fixes the issue. If still having issue, please reach out to customer
care.
Q3: Error/Message “Card Full”
Format card by going into system setings > format > 0K > Select Format > 0K. Then Go to Video Mode setings > Loop Recording > Choose
either I-min, 3-min, 5-min. This will allow loop cycle function to be turn ON and it will keep recording over and over.
NOTE：Formating will delete all the data from the memory card.
Q4: My oldest video files are missing?
Your AZDOME Dash Cam has Loop Cycle Recording. When it is set to either 1, 3 or 5-mins, it will delete oldest files and record newer files
over and over when the memory card is full.
To test again: Set the date and time correctly, then FORMAT the memory card, then do the continuous recording test again and check if all
videos are present.
Q5: Camera gets HOT?
It is normal for your camera to run slightly hot. Due to it is recording video at high speed, the dash cam may be hot during using. (no more
than 158°F/70ºC).
Q6: Video is fuzzy?
Please make sure the lens of the camera is clean and there is no dirt or grease on the windshield also. If the lens is out of focus, we are
extremely sorry in advance. This can be a manufacturing defect. Please send us an email with a screenshot or a sample video so we can get
this resolved for you ASAP.
Q7: Camera Freezing/Lagging or Crashing?
Guys Please TRUST US on this. If your camera is freezing, lagging or does NOT record video atier some seconds etc. while operating: Then
it is the Memory Card Issue. Either you are using the WRONG, FAKE or BAD Memory Card. (Please be aware of the Fake Ones out there. If
you have purchased your memory card from eBay or any third party seller online then it is most likely a fake one, even though it looks exactly
real. Please trust us. We have sold thousands of AZDOME Dash Camera’s and they do NOT lag, we stand by our prduct and we do
extensive testing. Some customers simply thinks the camera is bad or not stable, but that is NOT the case here. It’s the Memory Card Issue.
Please CONTACT US and we are dedicated in resolving this for you ASAP.
Q8: Camera Locks many videos automatically?
Please make sure you change your G-sensor setting. If you choose higher setting then it can trigger even with smaller bump. This setting
depends on type of car or truck you are driving and how much vibration your car/truck is creating based on suspensions and road condition.
Q9: Camera showing "Memory Error" or "Please Insert Micro SD Card" even though memory card is already installed into the
camera?
1.Please make sure memory card is at least Class 10, U3 and purchased from trusted vendor such as Walmart, target, best buy, Ship & Sold
by Amazon" etc. (there are many fake cards out there Online, remember if it's cheap, its fake.)
2.Now go to camera's system setings and FORMAT your memory card. (make sure to backup your videos first before formating the memory
card.) Atier formating memory card, please press and hold power bution to turn the camera off. Now unplug power cable, and re-plug the
power cable, camera should now turn ON automatically and start recording.
3.If you still geting the same error, then let’s switch the camera mode to PHOTO mode by pressing once the “M” bution. Once in the
PHOTO MODE, press OK bution to take the photo.
-> If you hear the shutier sound > then your camera is fine. Replace your memory card.